4/10 Poor
Brad K.
15 Sept 2024
Worst experience I've ever had with VRBO
This stay was booked on May 11th. During the booking process it said I wouldn't be charged until closer to check-in. Actually my credit card was charged seconds after I closed the app. I didn't think much of it as I was planning on using the booking.
After settling in we discovered that the password for the WiFi was listed incorrectly. After a day we figured out the actual password and got it to work. The TV was another issue. It never worked. I tried contacting the property manager several times regarding this issue and got lip-service. Even when I told her I was not happy, she didn't respond for 8 hours, only after I sent her another message. She said she would call the owner but we never got a response. All of this is recorded in the message section of the app. Regarding the overall "condition" of the property, it looked like the owner did the minimum to get approved. Definitely not VRBO standards. I have video of all the concerns, available on request. All in all, I question whether I'll use VRBO in the future.
Brad K.
Stayed 2 nights in Sep 2024