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Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel

3.5 star property
Hotel with free airport shuttle, near Mall of America
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel

Indoor pool
Interior
Point of interest
Point of interest
Point of interest

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Free airport shuttle
  • Bar
  • Hot tub
  • Pool
The current price is NZ$220
includes taxes & fees
4 Feb - 5 Feb

Explore the area

Map
3 Appletree Square, Bloomington, MN, 55425
  • Minnesota Valley National Wildlife Refuge
    ‪9 min walk‬
  • Mall of America
    ‪3 min drive‬
  • Sea Life Minnesota Aquarium
    ‪3 min drive‬
  • Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.)
    ‪6 min drive‬

Room options

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Sofa bed
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Sofa bed
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Communications, Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Communications, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Comm, Mobil, Access Tub)

Premium bedding, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Accessible (Comm, Mobil, Access Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Communications, Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds (Communications, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Mobil, Access Tub)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Comm, Mobil, Access Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Comm, Mobil, Access Tub)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible (Comm, Mobil, Access Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

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for 1 room
includes taxes & fees
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About the area

Bloomington

At Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel you'll be within a 30-minute stroll of Mall of America and Nickelodeon Universe. Highlights at this hotel include a restaurant, an indoor swimming pool and a free airport shuttle. .The restaurant, AiRECraft Bar and Grill, serves American cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and Hot tub. 8937 square feet (830 square metres) of event facilities include 11 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of self parking. .Places within a 15-minute drive of this 3.5-property class East Bloomington hotel include Xcel Energy Center and Nicollet Mall.

What's nearby

  • Nickelodeon Universe - 3 min drive
  • Mall of America - 3 min drive
  • Great Wolf Lodge Water Park - 3 min drive
  • Sea Life Minnesota Aquarium - 3 min drive
  • U.S. Bank Stadium - 16 min drive

Getting around

  • American Boulevard Station - 6 min walk
  • St. Paul - Minneapolis Station - 19 min drive
  • Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.) - 6 min drive

Restaurants

  • ‪Margaritaville - ‬3 min drive
  • ‪Hooters - ‬3 min drive
  • ‪Twin City Grill - ‬3 min drive
  • ‪Rainforest Cafe - Mall of America, Bloomingon - ‬3 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel

Hotel with free airport shuttle, near Mall of America
Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 11 meeting rooms are available. Event space at this hotel measures 8937 square feet (830 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the business-friendly Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available.

This 3.5-star Bloomington hotel is smoke free.

  • 1 building
  • 430 guestrooms or units
  • 7 levels
  • 8937 sq ft of conference space
  • 830 sq. m of conference space
  • Built in 1981
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel offers 430 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 43-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Bloomington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free return airport shuttle from 4:00 AM to midnight at scheduled times
  • Uncovered parking on site (USD 10 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10 AM for a fee: USD 12 to 30 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • AiRECraft Bar and Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 8,937 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75 per stay
  • Only dogs are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 30 for adults and USD 10 to 15 for children
  • Uncovered self-parking fee: USD 10 per night
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Minneapolis Int'l
Crowne Plaza Minneapolis Int'l Airport Mall America
Crowne Plaza Minneapolis Int'l Hotel
Crowne Plaza Minneapolis Int'l Hotel Mall Airport America
Crowne Plaza Aire MSP Airport Mall America Hotel Bloomington
Crowne Plaza Aire MSP Airport Mall America Hotel
Crowne Plaza Aire MSP Airport Mall America Bloomington
Crowne Plaza Aire MSP Airport Mall America

Frequently asked questions

What is the cancellation policy at Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel?

Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel?

As of 2 Feb 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel on 4 Feb 2025 start from NZ$220.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel?

Yep, Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel has an uncovered self car park for USD 10 per night.

Does Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel have a pool?

Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel has an indoor pool.

What makes Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel.

Is Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel family-friendly?

You bet! With amenities such as children's meals and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel is a hit with families.

Are there hot tubs in the rooms at Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel serve breakfast?

Sure does, cooked-to-order brekkie is served daily from 7:00 AM to 10 AM.

Is there a free airport shuttle available at Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel?

Yep, there's a free airport shuttle that runs from 4:00 AM - midnight at scheduled times.

Is there a bar or restaurant at Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel?

Dogs are welcome at Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel, with dog exercise areas on offer.

Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 1009 reviews" "
Rating 8 - Good. 261 out of 1009 reviews" "
Rating 6 - Okay. 118 out of 1009 reviews" "
Rating 4 - Poor. 86 out of 1009 reviews" "
Rating 2 - Terrible. 62 out of 1009 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet clogged multiple times.
Stayed 2 nights in Oct 2024

2/10 Terrible

Japhus

Stayed 3 nights in Oct 2024

8/10 Good

derek

Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Cody

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to the air port and offers long stay parking at a price of $20 per day
Stayed 1 night in Aug 2024

4/10 Poor

Tracey Jovan

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Some of the staff was great like Christian who was doing a double and didn't have a club about how breakfast works,but she did and amazing job..And Brain at the front desk was nothing but amazing he let me check in early with no charge he let me use 2 of my breakfast voucher on the same day only cause I was going to be at they hotel for breakfast this morning my flight was at 7am..The room i was in the wallpaper was peeling,Cob webs in the lobby window seall It was yo many not to see,so tbat lets me know they font dust..They pool and hot tub look old and out of date..Then I ask the other front desk guy about the breakfast voucher (that I paid for) and he asnwer me like he haf an attitude...(it was not Brain tho)No dog park for my dog but the hotel is dog friendly.. I will never stay back at this hotel..Thank you
Stayed 3 nights in Oct 2024

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed for one night. Shuttle was easy and the drivers were friendly and helpful. Reception staff and wait staff in the hotel restaurant were friendly and helpful. The room- the area the room was in was dark and run down in the corridor. There were machines in the hallway making noise, it looked like they were de humidifiers. The skirting boards were torn off and some rooms had doors open. This was not mentioned when given the room. It would have been nice to have been told so I could decide to change room or be prepared. In the room I had (226 )it was mostly up to date but the wallpaper was peeling off in areas. I assume the whole area had some sort of damp or leak problem. Once in the room, the noise of the machines could be heard which I nearly went to change rooms, but as it was white noise and I was jet lagged it didn’t bother me that night. The cleanliness of the room was ok but I noticed that there was litter in the bathroom waste bin and behind a chair hasn’t been vacuumed. Food in restaurant was good. Overall a good experience but I can’t give it higher stars which is a shame.
Stayed 1 night in Oct 2024

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice lobby, clean room, attentive housekeeping and friendly staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

JULIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly with a great dinning staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Laurie

Stayed 1 night in Oct 2024

4/10 Poor

Bianca

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Love their service of the managers Leo very helpful and respectful but the property needs move work in areas need to be more fresher.
Stayed 2 nights in Oct 2024

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Was very convenient for what we were in town for. Close to the mall
Stayed 2 nights in Oct 2024

10/10 Excellent

Lacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Ruben

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Troy

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It was ok, not worth a second stay.
I have mixed feelings about my stay. The hotel was nice enough, it felt partially updated and clean, but it wasn't the level of comfortable luxury that I used to equate with Crowne Plaza hotels. You need a key card to access the rooms, which made it a little difficult for friends visiting (versus other hotels). The free shuttle was a nice bonus and the front desk employees were so nice! Bed was comfy. My main complaint is housekeeping. I appreciate daily service since most hotels stopped doing that after COVID, but the housekeeping lady would knock on my door until I physically unlocked it to speak with her. I used the top lock, so you could crack the door open still, and I know she could hear me yelling for her to skip service (the "do not disturb" sign was flimsy and fell off constantly). I could hear my TV at low volume outside the door, no way she didn't hear me telling her to go away. I was in bed, enjoying my privacy, and felt completely uncomfortable with her insistence. She did not give up until I got dressed and came to the door. Also, overnight, there were random beeping noises and unusual sounds (creaking noises, TV clicking, etc). I'm sure there's some explanation, but if I believed in ghosts like my mother, we would have been moving rooms or hotels! The tub drained abnormally slow, as another review mentioned, but it wasn't a problem for me since I take short showers. All in all, YMMV, but I will pick a different hotel for my next stay in Minneapolis.
Stayed 2 nights in Sep 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Ugbad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly rude and did not care about the concerns that I had
Stayed 6 nights in Aug 2024

6/10 Okay

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed in the limited restaurant hours and the location is not within walking distance to other locations for meals.
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Jonette

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was very clean and the bed was super comfortable. The pool was cold and the hot tub was very dirty. Was excited to use it but when we got down there it was very disappointing. Perfect place to stay to take the light rail.
Stayed 1 night in Aug 2024

10/10 Excellent

Weston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024