4/10 Poor
Pete
Travelled with family
4 Aug 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I give the hotel a high rating, it’s the misinformation we received from front desk staff and service during dinner that reduced the overall rating. When we booked the room for ten days I thought breakfast was included. I asked a front desk attendant if breakfast was included and was told yes it is included for registered guest. I was surprise to be charged for breakfast at check out. Although the breakfast was very good with a choice of western & Japanese, because of our schedule we didn’t have breakfast everyday, I would have preferred to be informed that it was not included. The evening meal started out fine, nice quiet and comfortable table for five (maybe only two other tables with guest) the service was terrible. First we ordered drinks and after waiting 15 minutes, I had to find our waiter (who was chatting with other staff) to remind him about drink order. Once the meals were serviced (which seem a bit overpriced) we never saw him again until I had to get up again and find him and ask for the dishes to be removed. We felt completely ignored and got the impression the manager/staff were doing us a favor by allowing us to eat there.
I suggest verifying what is included with room rate and DONOT eat the evening meal. There’s many places that are better and cheaper near by.
Pete
Stayed 8 nights in Jul 2024