We reserved this home for 3 adults and our 4 animals as evacuees for Hurricane Ida. When we arrived, we knocked on the door because there were two cars in the driveway. While we were waiting, a truck pulled out of the driveway, with no word and blacked out windows, and another car remained. With no answer, we attempted to enter the premises and we could not open the front door. We called and they said they would send someone out. However, with the hot temperatures in September and 4 animals, we had no choice but to leave and drive back to New Orleans. The neighborhood was not as I expected. We explained to the agency what happened and apparently, the door sometimes sticks with high moisture content in the air. Would have been a great time to let us know while we were there. They returned some of our money with bookings but we still paid a good bit not to stay somewhere I would not recommend staying.