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Diani Reef Beach Resort & Spa

5.0 star property
Luxury resort on the beach, with 2 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Diani Reef Beach Resort & Spa

On the beach, white sand, scuba diving, snorkelling
Boating
Spa
2 outdoor pools, pool umbrellas, pool loungers
2 bars/lounges, poolside bar, beach bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • 24/7 front desk
  • Room service
The price is NZ$274
includes taxes & fees
22 Jan - 23 Jan

Explore the area

Map
Diani Beach Road, Diani Beach, 80400
  • Diani - Chale Marine National Park and Reserve
    ‪2 min walk‬
  • Diani Beach
    ‪7 min walk‬
  • Kongo Mosque
    ‪3 min drive‬
  • Ukunda (UKA)
    ‪8 min drive‬

Room options

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bidet
Shower/bath combination
  • 87 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
Rainfall showerhead
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
Bidet
  • 289 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Sea Facing

Standard Double Room, Sea Facing

Standard Double Room, Sea Facing

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
Rainfall showerhead
Bathrobes
  • 36 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
Rainfall showerhead
Bathrobes
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Penthouse, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
Bidet
Shower/bath combination
  • 243 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Property grounds

Southern Palms Beach Resort

Pool
Breakfast included
All-inclusive
Parking included
4.0 out of 5, Very good, (172)
The price is NZ$693
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Southern Palms Beach Resort

About the area

Diani Beach

A luxury stay in Diani Beach awaits you at Diani Reef Beach Resort & Spa. Within steps you'll find Diani - Chale Marine National Park and Reserve and Diani Beach within a 10-minute stroll. Highlights at this beachfront resort include 2 outdoor swimming pools, 2 bars/lounges and a restaurant. .The restaurant, Coral Rock Cafe, is open for breakfast and dinner. The Pool Bar is the resort's own bar. Spend the day at the beach and enjoy the on-site free kids' club, gym and steam room. 5577 square feet (518 square metres) of event facilities include 6 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute drive of this 5-property class Diani Beach resort include Kongo Mosque and Kaya Kinondo Sacred Forest.
View more Resorts in MombasaOpens in a new window

What's nearby

  • Diani - Chale Marine National Park and Reserve - 2 min walk
  • Diani Beach - 7 min walk
  • Kongo Mosque - 3 min drive
  • Galu Kinondo - 22 min drive
  • Tiwi Beach - 26 min drive

Getting around

  • Mombasa (MBA-Moi Intl.) - 84 min drive

Restaurants

  • ‪Havana Bar, Diani Beach - ‬6 min drive
  • ‪Nomad's Beach Bar And Restaurant - ‬10 min drive
  • ‪Coast Dishes - ‬4 min drive
  • ‪Tandoori - ‬4 min drive
  • ‪Java House - ‬20 min walk

About this property

Diani Reef Beach Resort & Spa

Luxury resort on the beach, with 2 outdoor pools
Some rates at Diani Reef Beach Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Diani Reef Beach Resort & Spa offers its guests 2 outdoor swimming pools, a health club, a steam room, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre, 6 meeting rooms, and coworking spaces. Event space at this resort measures 5577 square feet (518 square metres) and includes a conference centre. A library, a terrace, and a complimentary children's club are also featured at the luxury Diani Reef Beach Resort & Spa. An airport shuttle (available 24 hours), a cruise ship terminal shuttle and a train station drop-off service are available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Diani Beach resort.

  • 1 building
  • 143 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 5577 sq ft of conference space
  • 518 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Diani Reef Beach Resort & Spa offers 143 accommodations with minibars and espresso makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

This Diani Beach resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Languages

English, Hindi, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Coral Rock Cafe
  • Fins Seafood Restaurant
  • The Pool Bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Games
  • Health club
  • Library
  • Motor boating
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkelling
  • Steam room
  • Table tennis
  • TV in common areas
  • Volleyball
  • Water skiing
  • Water sports equipment
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Baby monitor
  • Changing table
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre (5,577 square foot of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible train station shuttle
  • Hand-held showerhead
  • Lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Composting
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
This property enforces a smart-casual dress code in the restaurant.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Diani Reef Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 72.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (25 December) Gala Dinner per adult: USD 50
  • Christmas Day (25 December) Gala Dinner per child: USD 40 (from 6 to 12 years old)
  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 60 (one-way), (from 6 to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 72.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Diani Beach Reef
Diani Reef
Diani Reef Beach
Diani Reef Beach Resort
Diani Reef Beach Resort Ukunda
Diani Reef Beach Ukunda
Diani Reef Resort
Diani Reef Beach Resort Diani Beach
Diani Reef Beach Diani Beach
Diani Reef & Spa Diani
Diani Reef Beach Resort Spa
Diani Reef Beach Resort & Spa Resort
Diani Reef Beach Resort & Spa Diani Beach
Diani Reef Beach Resort & Spa Resort Diani Beach
Diani Reef & Spa Diani
Diani Reef Beach Resort Spa
Diani Reef Beach Resort & Spa Resort

Frequently asked questions

What is the cancellation policy at Diani Reef Beach Resort & Spa?

Diani Reef Beach Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Diani Reef Beach Resort & Spa?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at Diani Reef Beach Resort & Spa on 22 Jan 2025 start from NZ$273.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Diani Reef Beach Resort & Spa?

Yep, Diani Reef Beach Resort & Spa has a free self car park and free valet parking.

Are there any beaches close to Diani Reef Beach Resort & Spa?

Yep, Diani Reef Beach Resort & Spa is a short 7-minute walk from Diani Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find water sports equipment and motor boats.

Does Diani Reef Beach Resort & Spa have a pool?

Diani Reef Beach Resort & Spa has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Diani Reef Beach Resort & Spa?

Diani Reef Beach Resort & Spa features 2 outdoor pools, a health club and a steam room. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Diani Reef Beach Resort & Spa a romantic place to stay?

Couples dining and a champagne service, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Diani Reef Beach Resort & Spa.

Is Diani Reef Beach Resort & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and baby monitors in the guestrooms, it's no surprise that Diani Reef Beach Resort & Spa is a hit with families.

Are there hot tubs in the rooms at Diani Reef Beach Resort & Spa?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Diani Reef Beach Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Diani Reef Beach Resort & Spa?

Yep, they've got a beach bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Diani Reef Beach Resort & Spa?

Check-in begins at noon. Check-out time is 10 AM.

Are pets allowed at Diani Reef Beach Resort & Spa?

No, pets and service animals are not allowed.

Diani Reef Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 149 out of 331 reviews" "
Rating 8 - Good. 93 out of 331 reviews" "
Rating 6 - Okay. 49 out of 331 reviews" "
Rating 4 - Poor. 20 out of 331 reviews" "
Rating 2 - Terrible. 20 out of 331 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Debebe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel has a great location with convenient beach access, and both dinner and breakfast were excellent. However, I was disappointed to be charged extra after booking my second night through Expedia. It seems they don't favor third-party bookings and charge more than the rates listed on such platforms. Despite this, it's still a good place to stay overall.
Stayed 1 night in Sep 2024

6/10 Okay

Debebe

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel has a convenient beach access, and both dinner and breakfast were excellent. However, I was disappointed to be charged extra after booking my second night through Expedia. It seems they don't favor third-party bookings and charge more than the rates listed on such platforms. Despite this, it's still a good place to stay overall.
Stayed 1 night in Sep 2024

10/10 Excellent

Abdirizak

Liked: Staff & service
Stayed 5 nights in Sep 2024

6/10 Okay

Ian

Liked: Cleanliness, amenities, property conditions & facilities
I don't know how you make your VIP rating because for me the service was only just above average. I spoke with reception about the lack of any hot, even warm water, and finally on the last day got lukewarm water. Meals improved markedly once it went to buffet style. I was also charged 3000 KSH more than the price on there price list for a snorkeling trip and then when inquiring about a jetski ride found them to be 3000 KSH more expensive than the one I found just down the beach. Overall I don't think it was very good value for money.
Stayed 4 nights in Oct 2024

10/10 Excellent

DENISE

Stayed 3 nights in Sep 2024

10/10 Excellent

Amita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb stay at Diani Reef, lovely beach, great food..all staff very friendly and welcoming...special mention for the restaurant staff who were fabulous and made us amazing vegetarian dishes...Highly recommend
Stayed 5 nights in Sep 2024

10/10 Excellent

Mercedes

Travelled with family
Liked: Staff & service, property conditions & facilities
Room had a few tiny roaches in the bathroom. We only stayed 1 night so no terrible. Grounds are nice and clean. Staff very helpfu and attentive. The monkeys stealing food seems to be a bit out of control.
Stayed 1 night in Sep 2024

8/10 Good

Nancy

Travelled with family
The hotel accommodations though good the rooms need some updating.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, courteous staff and wonderful meals.
Stayed 1 night in Jul 2024

6/10 Okay

Selena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Rose

Not clean
Stayed 2 nights in Jul 2024

8/10 Good

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view on the ocean from the room. All staff were very friendly and always willing to help.
Stayed 5 nights in Jul 2024

8/10 Good

Yale

Liked: Cleanliness, staff & service
It was a good place.
Stayed 2 nights in Jun 2024

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the resort...this was an experience to be remembered for a long time
Stayed 3 nights in Jun 2024

8/10 Good

Blake

Stayed 4 nights in May 2024

2/10 Terrible

Stanley

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
HORRIBLE EXPERIENCE. CAVEAT EMPTOR - BUYER BEWARE. I’ve travelled the world and stayed at over 100 resorts and hotels and don’t expect perfection, but Diani Reef Beach Resort and Spa is near the bottom. In summary, will never return here and do not recommend Diani Reef Beach Resort and Spa. Diani Reef Beach Resort & Spa is, at best, a 5 out of 10. Compared to other resorts, this is a Motel 6. 1. DO NO COME HERE UNLESS YOU LIKE COLD, OILY SALT WATER SHOWERS. ALL THE POSITIVES WERE NEGATED BECAUSE NO HOT WATER, NO FRESH CLEAN WATER. IT’S A DISGRACE. 2. ONLY COLD, OILY SALT WATER FOR SHOWERING THE WHOLE STAY. 3. DECEPTIVE ADVERTISING. FULL BOARD IS A SCAM. 4. NOT WORTH $180 USD PER DAY. *A summary and a full write-up with the Good, the Bad and the Ugly are below. If I had known or they had decently posted on their website about the water and shower situation I would never have come here. I did not expect extreme luxury, but at least the basics for $180USD per day. This is the only resort and spa in the world without fresh, hot clean running water. The staff are not the problem (they are all fabulous), it’s the ownership and senior management. Previously, I’ve stayed at Southern Palms in Diani, Severin in Nyali, La Mera and an Airbnb in Shanzu for 3 months. They are all Michelin 5 star resorts compared to Diani Reef Beach Resort & Spa. I am a seasoned world traveler and have also been four times to K
Stayed 5 nights in May 2024

10/10 Excellent

Ezra Ogwell

Stayed 2 nights in Apr 2024

6/10 Okay

Lauren

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Hotel needs a serious renovation. The elevators do not work, there is no water filtration system, and the entire resort is outdated.
Stayed 2 nights in Apr 2024

2/10 Terrible

Elicia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended stay
Very good resort with great rooms, swimming pools, good breakfast ( buffet) would recommend, the only issue was that you can't open the window at night as there is no misquoters ( nets on the windows)
Stayed 1 night in Feb 2024

6/10 Okay

Kimberly

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Benedict

Travelled with family
Liked: Cleanliness
It’s an average hotel, the rooms, staff and food is average for the price
Stayed 4 nights in Jan 2024

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware** Horrible Experience
Beware* This hotel is a 2 star at best No hot water during our stay even after they moved our room, poor customer service, poor management, they yes you to death and do nothing to solve your problem. Our bathroom had hair all over it upon check in, door lock malfunctioned, locked out of our room multiple times, food service is below average, restaurant was out of half the items on their menu, hotel and rooms are outdated, pictures on we site are very deceiving, Very disappointing, would not recommend.
Stayed 4 nights in Jan 2024

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were approachable and kind. Entertainment was good.Overall my stay at the property was good and I recommend this place. My only concern is if they can upgrade the bathrooms
Stayed 4 nights in Jan 2024

10/10 Excellent

Elly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 5 nights in Jan 2024