2/10 Terrible
Sam, Arlington, VA
Travelled with partner
20 Dec 2018
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't usually write reviews because I don't like to waste my time online too much but this will be my first review in Expedia. I fell in love with Mombasa, Kenya and this was my second time visit within two months time frame. We got there around 2am due to the late flight schedule. When we got to the front desk, it literally took 10 minutes for someone to come out and help us check in. The guy looked like he just woke up and he was very disoriented. He walked with us to guide where our room was and the moment we stepped into our compound, there were so many bugs everywhere. Spiders on the wall, lots of ants on the floor, mosquito in the air, list goes on. We both were super tired so we just wanted to take shower and crash. Next thing you know, toilet water and shower water didn't work. I walked to the front desk area to get this fixed and they were just wondering around for two hours to figure this out why there wasn't water and they had us move into different room, even smaller room with worse outside view. By the time we both took shower and lied down on the bed, it was almost 5am. They didn't apologize about the situation and I felt like I was the one who interrupted their routine. I let that go and woke up at 8am to get some breakfast. Food was just horrible, I had a couple of bites and I had to come back to the room and rest. When we checked out, their attitude was like nothing ever happened. I would not recommend this place to anyone but I still love Mombasa.
Sam
Stayed 1 night in Dec 2018