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Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

Aerial view
Aerial view
Aerial view
On the beach, white sand, sun-loungers, beach umbrellas
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar
The current price is NZ$833
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
Salt Coppers, Runaway Bay, Saint Ann
  • Green Grotto Caves
    ‪3 min drive‬
  • Cardiff Hall Beach
    ‪4 min drive‬
  • Ocean View Beach
    ‪4 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪58 min drive‬

Room options

View all photos for Junior Suite, Sea View (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Sea View (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed
  • 56 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Sea View (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed
  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Room, Oceanfront (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • Partial ocean view
  • Sleeps 3
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Room, Oceanfront (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Sea View (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed
  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Sea View (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed
  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Room, Oceanfront (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • Partial ocean view
  • Sleeps 3
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Room, Oceanfront (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • Partial ocean view
  • Sleeps 3
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Junior Suite (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Sea View (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed
  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room, Oceanfront (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Room, Oceanfront (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • Partial ocean view
  • Sleeps 3
  • 2 King Beds OR 1 Double Sofa Bed

Similar properties

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Bahia Principe Grand Jamaica - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.7 out of 5, Good, (2508)
The price is NZ$723
for 1 room
includes taxes & fees
18 Mar - 19 Mar
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About the area

Runaway Bay

A luxury stay in Runaway Bay awaits you at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive. You'll be within a 10-minute walk of Jamaica Beaches and 3.2 km (2 mi) from Green Grotto Caves. Highlights at this all-inclusive property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include hot stone massages, sports massages, body wraps and body scrubs along with access to the steam room. The restaurant, Takara, serves Asian cuisine and is open for dinner. With 4 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and outdoor tennis court. Other amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Runaway Bay property, you'll be 4.1 km (2.6 mi) from Cardiff Hall Beach and 4.1 km (2.6 mi) from Ocean View Beach.

What's nearby

  • Cardiff Hall Beach - 4 min drive - 2.6 km
  • Ocean View Beach - 4 min drive - 2.6 km
  • Runaway Bay Beach - 4 min drive - 2.9 km
  • Flavours Beach - 4 min drive - 3.0 km
  • Puerto Seco Beach Park - 6 min drive - 6.0 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 66 min drive

Restaurants

  • ‪Las Olas - Rodizio - ‬10 min walk
  • ‪The Jasmin - ‬2 min walk
  • ‪Orquídea Buffet - ‬8 min walk
  • ‪picasso - ‬4 min walk
  • ‪Sunset Bar - ‬9 min walk

About this property

Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 4 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This Victorian property also offers outdoor tennis courts, a sauna and a fitness centre. Self parking is free.

This 4.5-star Runaway Bay property is smoke free.

  • 525 guestrooms or units
  • 7 levels
  • 4 buildings
  • 6 dining venues
  • 4 bars by the pool
  • 5 bars or lounges
  • Built in 2015
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • 1 conference room
  • Swim-up bar
Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive offers 525 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Runaway Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Jazmin Main Restaurant
  • Mikado Restaurant
  • Picasso
  • Rodizio Las Olas
  • Takara

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Bicycles
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Personal motorised watercraft
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Luxury Bahia
Luxury Bahia Principe All Inclusive
Luxury Bahia Principe Runaway Bay
Luxury Bahia Principe Runaway Bay All Inclusive Adults Only
Luxury Runaway Bay
Runaway Bay Luxury Bahia Principe
Bahia Principe Luxury Runaway Bay
Bahia Principe Luxury Runaway Bay All Inclusive
Luxury Bahia Principe Runaway Bay All Inclusive Adults Only
Bahia Principe Luxury Runaway Bay Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive on 1 Apr 2025 start from NZ$832.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

Yep, Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

Yep, Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive is a short 8-minute walk from Jamaica Beaches. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

Yep, there is an onsite spa at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive features 4 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive.

Is Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive family-friendly?

No, Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive serve breakfast?

You bet, free buffet breakfast is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

Relax with a coldie at the 4 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1294 out of 2466 reviews
Rating 8 - Good. 583 out of 2466 reviews
Rating 6 - Okay. 308 out of 2466 reviews
Rating 4 - Poor. 143 out of 2466 reviews
Rating 2 - Terrible. 138 out of 2466 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luigi Alberto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing
Stayed 4 nights in Nov 2024

10/10 Excellent

Denroy St Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Nikea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Sheena, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean. Every staff member that I interacted with were all nice. The resort was just a little too quiet. It seemed dead to the world once the sun went down around 6 every evening we were there.
Stayed 4 nights in Nov 2024

8/10 Good

Tyrone, New Orleans

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it we just were so far from everything
Stayed 3 nights in Nov 2024

6/10 Okay

Erin

Liked: Staff & service
Stayed 9 nights in Nov 2024

6/10 Okay

Llewellyn

Stayed 7 nights in Nov 2024

8/10 Good

Mark C, Somerdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and friendly. Ride from the airport bus quality was poor, food quality at A-La-Cart dining was less than I expected
Stayed 5 nights in Nov 2024

4/10 Poor

Corine, Thornhill

Travelled with partner
Terrible beaches to many rocks and extremely lots of pebbles
Stayed 9 nights in Nov 2024

4/10 Poor

Maxime, Thornhill

Travelled with partner
Liked: Property conditions & facilities
Property was clean

8/10 Good

Amy Johanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of room so everyone could spread out. One could always find lounge chairs in shady areas. There were many good food choices and the a la carte restaurants were superb. The downside was the staff referring you to use the app for everything meaning you always needed to have your phone with you. It would have been helpful to have a paper map.
Stayed 7 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nothing moves quickly in Jamaica
Beautiful property and room. The pool was awesome and well maintained. The 3 a la carte restaurants we went to all had delicious food and decent servers. However, the remainder of the hotel service really lacked. We asked for ice in our room twice and never got it (you can’t get it yourself). There was an instance of a cleaned room but they forgot to replace all of the towels then it took 4 hours to get more. And the most frustrating part was the attitude of a great majority of the bartenders. They seemed inconvenienced that we were asking for drinks as simple as a beer or rum and coke. One bartender yelled out that he hadn’t received any tips all night long. This is a grat and tips included resort! Aside from this, we had a lot of fun just relaxing at the pool and beach.
Stayed 5 nights in Nov 2024

4/10 Poor

mohammad

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Shower had green deposits on it and was pretty much falling apart. Safe constantly locks it self was told we were getting a replacement it never showed up and the we were staying the door was bashed as if some tried to break in previously so we definitely didn't feel completely leaving our stuff out when we're not around . We Had items locked in the while we were trying to leave the resort for the day causing us to be late. The tv we were given was very small about the size or a large computer moniter as if that wasn't bad enough it only worked half the time. The room service and cleaning/restocking staff were amazing. Food options wasn't the best
Stayed 7 nights in Nov 2024

8/10 Good

Corville Lloyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building leaks when it is raining.
Stayed 6 nights in Nov 2024

2/10 Terrible

Hemakshi

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of cons over pros to this hotel. I would never book at this resort or recommend it to anyone. The staff was rude and the food was limited and never refilled even though the buffets were always open. The restaurants were closed half the time even after doing the reservation and was no prior notice. They had workers strike so staff was very limited to operate resort. Pools were closed early and also the time we went for towels the worker at the towel station told there’s no towel left so he can’t give us anymore this is totally unacceptable for a 5 star hotel or so called 5 star hotel as I have been to many 5 star hotel before even a 3 star hotel has better customer service than this hotel. We had issue with our room where water was leaking out side the shower we complained the front desk and they told us some one will be there shortly but no one showed up for about an hour we called again and they said the same thing and no one showed up. So we finally decided to go to front desk to talk in person. They told us there’s no one available to fix it so they will give us new room. We requested to have room near by but they gave us room way further and we paid for ocean view but we got the new room with highway view and we told them but there response was they don’t have any available. I highly doubt that as the front desk lady seemed to be careless of customer experience. It was raining and no one cleaned floor and way too slippery. This was worst vacation ever !
Stayed 4 nights in Nov 2024

2/10 Terrible

Nicholas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Buyer beware! Lots of false advertising with this one. I called ahead to verify what exactly the adults only (VIP) gave a customer. They claimed it included top shelf liquor, several restaurants and top nop service from the staff. They only gave u cheap well rum, draft beer, many restaurants that were closed or the staff just didnt open for hours late and after the initial welcoming, staff that was outright rude and nasty. When u mentioned these issues to upper management they just responded, well thats what we have here and then gave you a dirty look to leave them alone. Most other guests had complained about this treatment as well. The staff just will straight up laugh at you and ignore your issues. Dont bother spending your money here, go anywhere else.
Stayed 7 nights in Nov 2024

10/10 Excellent

Sujay, San Diego

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The facility is great. We had an upgrade to oceanfront room with a big balcony and a great view of the ocean and the property.
Stayed 4 nights in Nov 2024

8/10 Good

Amanda N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Ashley

Travelled with partner
Liked: Staff & service
Disliked: Amenities
When I first booked this property, I was looking forward to staying on the luxury side. I stayed on the Grand Bahia side 10 years ago and really enjoyed my stay. However, the luxury side did not live up to the luxury that was advertised. To begin, we were never gifted our complimentary champagne for celebrating our anniversary. The cable went out and when I attempted to call the front desk, there was no response. We also saw a roach in our room, which was highly disappointing because we are used to top tier cleanliness at a resort. Additionally, we felt like there should be more amenities in the room — common items like tissue and hand soap. Last, but not least, when we went to get our first meal at the buffet by the pool, some of the staff members weren’t very helpful with making sure that the food was edible and enjoyable for all dietary restrictions. Despite these inconveniences, the bed was extremely comfortable and almost all hotel staff were friendly and helpful throughout our stay. We also enjoyed the fire show and the activities that were available. If you want to avoid children, the luxury side is a good consideration, but it shouldn’t be your only reason. You might enjoy your stay more on the Grand Bahia side.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kenneth D

Stayed 3 nights in Oct 2024

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Garfield the bellman was excellent!! Very professional and helpful. Hostess at Jazmine buffet needs some professional etiquette on how to talk to guests. Pool waitresses were great and were always available for us. Dr Blair
Stayed 4 nights in Nov 2024

4/10 Poor

Kerry

Stayed 5 nights in Oct 2024

4/10 Poor

Annette

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 4 nights in Nov 2024

10/10 Excellent

John M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ROOM SERVICE
Stayed 4 nights in Nov 2024