4/10 Poor
Karen
Travelled with partner
1 Jan 2025
Disliked: Cleanliness, property conditions & facilities
First, let me preface by saying, I love Jamaica, and this stay has not changed my high regard for JA and it’s people. I was expecting more from Breathless, having gotten married at Secrets resort in 2010, and with at least 4 subsequent stays. It was my first time staying at Breathless. The service was sub-standard. The phone in the room did not work with first day upon arrival. It took multiple phone calls from my personal cellphone and three trips to the front desk to finally get the issue resolved. The technician was wonderful. The room was not well cleaned, as you could still see the soap residue and scum on the shower glass. The day prior to departure, the room was not cleaned at all. My husband informed the housekeeper, who was cleaning two rooms from ours that our room had not been cleaned and we needed fresh towels and wash cloths. She said, she would see what she can do. Letter that evening after, we went to the front desk and requested fresh towels, only to return to an uncleaned room with no clean towels. Frustrated, we decided to endure throughout the night and call in the morning to request clean towels. My husband did, and we finally received some clean hand towels prior to leaving. Overall, very disappointing stay and we have no intention of ever returning to this property. Perhaps they are understaffed. The property has significant deferred maintenance.
Karen
Stayed 5 nights in Dec 2024