Catalonia Montego Bay - All Inclusive

3.5 star property
On private beach with 2 outdoor pools, near Half Moon Golf Course

Photo gallery for Catalonia Montego Bay - All Inclusive

Aerial view
Private beach, white sand, sun-loungers, beach towels
Private beach, white sand, sun-loungers, beach towels
Beach bar
Aerial view

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
The current price is NZ$498
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
Rose Hall, St. James, Montego Bay, Saint James
  • Half Moon Golf Course
    ‪3 min drive‬
  • Montego Bay Convention Centre
    ‪4 min drive‬
  • Rose Hall Great House
    ‪5 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪14 min drive‬

Room options

Privileged Deluxe Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Privileged One Bedroom Suite Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Privileged Junior Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

One bedroom Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Privileged Junior Suite Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Privileged Garden View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Deluxe Room, Oceanfront

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Junior Suite, Oceanfront

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Superior Partial Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Room, Garden View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Privileged Superior Partial Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

About the area

Montego Bay

An all-inclusive stay in Montego Bay awaits you at Catalonia Montego Bay - All Inclusive. You'll be 2.9 km (1.8 mi) from Half Moon Golf Course and 4.6 km (2.9 mi) from Montego Bay Convention Centre. Highlights at this beachfront property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Sol Mer Spa and Salon can include deep-tissue massages, beachside massages and detox wraps along with aromatherapy and Ayurvedic treatments. The restaurant, SeaBreeze, serves seafood and is open for dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. 4650 square feet (432 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Sights within a 15-minute drive of this Montego Bay property include Rose Hall Great House and Saint James Parish Church.

What's nearby

  • Half Moon Golf Course - 3 min drive - 2.4 km
  • Blue Diamond Shopping Centre - 4 min drive - 3.2 km
  • Montego Bay Convention Centre - 4 min drive - 4.5 km
  • Rose Hall Great House - 5 min drive - 4.9 km
  • Doctor's Cave Beach - 12 min drive - 9.1 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 14 min drive

Restaurants

  • ‪Urban Heat by FlavorZ - ‬3 min drive
  • ‪Lobby Bar - ‬2 min walk
  • ‪KFC - ‬3 min drive
  • ‪The Jerk Hut - ‬2 min walk
  • ‪Scotchies Jerk Centre - ‬9 min walk

About this property

Catalonia Montego Bay - All Inclusive

On private beach with 2 outdoor pools, near Half Moon Golf Course
Catalonia Montego Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Catalonia Montego Bay - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking is free.

Smoking is allowed in designated areas at this Montego Bay property.

  • 518 guestrooms or units
  • 4 levels
  • 7 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Conference rooms
  • 4650 sq ft of conference space
  • 432 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Swim-up bar
Catalonia Montego Bay - All Inclusive offers 518 accommodations with minibars and a safe. Rooms open to furnished balconies or patios. 25-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Sol Mer Spa and Salon has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 10 years old are not allowed in the spa.

Languages

Dutch, English, French, Japanese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Barefoot Bar and Grill
  • De Terrace
  • Portside Restaurant
  • SeaBreeze
  • Sorrento Restaurant

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Kayaking
  • Library
  • Mini golf
  • Playground
  • Sailing
  • Shopping
  • Snorkelling
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,650 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Smooth flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 25-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Catalonia Montego Bay All Inclusive
Catalonia Montego Bay - All Inclusive Montego Bay
Catalonia Montego Bay - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Catalonia Montego Bay - All Inclusive?

Catalonia Montego Bay - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Catalonia Montego Bay - All Inclusive?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Catalonia Montego Bay - All Inclusive on 1 Apr 2025 start from NZ$498.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Catalonia Montego Bay - All Inclusive?

Yep, Catalonia Montego Bay - All Inclusive has a free self car park.

Are there any beaches close to Catalonia Montego Bay - All Inclusive?

Yep, Catalonia Montego Bay - All Inclusive is on Jamaica Beaches, which travelers give top marks. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Catalonia Montego Bay - All Inclusive?

Yep, Sol Mer Spa and Salon is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Catalonia Montego Bay - All Inclusive have a pool?

Yep, and guests love it! Catalonia Montego Bay - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Catalonia Montego Bay - All Inclusive?

Catalonia Montego Bay - All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools.

What makes Catalonia Montego Bay - All Inclusive a romantic place to stay?

Couples spa treatments and poolside dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Catalonia Montego Bay - All Inclusive.

Is Catalonia Montego Bay - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Catalonia Montego Bay - All Inclusive is a hit with families.

Does Catalonia Montego Bay - All Inclusive serve breakfast?

You bet, free buffet brekkie is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Catalonia Montego Bay - All Inclusive?

No, Catalonia Montego Bay - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Montego Bay - All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves seafood.

What time are check-in & check-out at Catalonia Montego Bay - All Inclusive?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Catalonia Montego Bay - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Catalonia Montego Bay - All Inclusive?

There is a golf course next to Catalonia Montego Bay - All Inclusive.

Catalonia Montego Bay - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 869 out of 3065 reviews
Rating 8 - Good. 833 out of 3065 reviews
Rating 6 - Okay. 628 out of 3065 reviews
Rating 4 - Poor. 360 out of 3065 reviews
Rating 2 - Terrible. 375 out of 3065 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

morlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

helia

Travelled with group
Liked: Staff & service
nothing crazy. staff were nice! buffet food was okay but resturant food was really good.
Stayed 2 nights in Dec 2024

8/10 Good

Lilieth

Travelled with family
Liked: Cleanliness, amenities
I had an ocean front suite,which was very huge and spacious .The bathroom was amazing newly renovated, very modern and palatial . Some members of staff needs retraining, their mannerism and attitude is not befitting for a service industry but i must commend my house keeper Sharie, Melody and the female chef from the buffet dining their demeanor and helpfulness was so much above the rest. Entertainment was good.
Stayed 3 nights in Dec 2024

6/10 Okay

Frank

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have been coming to this property on a mostly annual basis for about 15 years. The new changes being implemented by the Catalonia company didn’t really amount to improvements at all. The à la carte restaurants have a slightly higher food, quality, but will no longer let you choose extra options, and all of them were limited to a three course meal, even though they used to be four course meals and the menu still contains all four courses. If you have a big appetite, you will definitely be eating twice Unlike before the ownership change After witnessing people from corporate on the property, clearly being less polite to the staff than the people who have been working here usually are was very obvious and noticeable. The new uniforms that I saw being handed to several of theemployees were Safari uniforms. That seemed a little bigoted being that there aren’t really Safari in Jamaica… I normally wouldn’t think twice about this, but when I combine this with the behavior and attitude of Spanish corporate, Then there was the photographer from corporate the corporation didn’t choose to go the cheap route, and hire Jamaican photographers. They flew in a man and a woman from overseas to do the job. This is not something. There is no place to buy souvenirs any longer. The lottery for locals has been ended, and the men at the West End of the resort remained under threat of arrest if they got too close. Painting isn’t remodeling no remodeling has happened. &my room upgrade was a lie
Stayed 7 nights in Dec 2024

6/10 Okay

LAURA

Stayed 5 nights in Nov 2024

6/10 Okay

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
An unexpected guest
Previous guest informed me that this place was a Holiday Inn prior to being bought and the transition hasn't been good. I can see what they mean but for the price and location to the airport, it's worth the money. The ground are kept clean all of the time. The staff was courteous and helpful. I definitely took advantage of the food buffet and all inclusive drinks. There were activities available but I'm not sure if they're included or not as I didn't partake. I would've recommended this place to the public until the following issue. During one of my nights, I went out and stayed out late. I decided to sleep in so I put the DND sign on my door and flipped the latch. Sometime after breakfast (i slept through breakfast) a loud bang shook me out of my sleep. The sound was of someone opening my door, with a key, and the door hitting the latch. I opened the door and a gentleman with a clipboard stood there saying this room was marked as vacant and was going to be painted. I had already been there two days so how would you not know that the room is no longer vacant? Did you not see the sign? Didn't think maybe to update the list or knock? When I told management, all he did was say sorry and not to worry, it won't happen again. They complete minimized the level of fear I had as a person traveling alone.
Stayed 2 nights in Dec 2024

8/10 Good

Chevar

Stayed 2 nights in Dec 2024

8/10 Good

Donnett Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay at Catalonia and liked the food at the buffet and restaurants with exception to the Jamaica themed restaurant which could have been more authentic to Jamaican cuisine. The staff was very helpful, polite and accommodating. The entertainment was quite good for the holidays especially for children and we loved the Jamaican vibe of the hotel. Access to the beach from our building was very muddy and full of weeds. The hotel is clean but definately needs updating especially the bathrooms and furniture. We didn't like the noisy air conditioner which needs replacing. We will definately return after the upgrades are completed. Thank you for a lovely holiday!
Stayed 4 nights in Dec 2024

6/10 Okay

Verified traveller

Needs improving
Stayed 11 nights in Dec 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good - The property was easy to navigate. Bad - The food in the general dining area was not as tasty as on previous visits.
Stayed 3 nights in Dec 2024

2/10 Terrible

Vitalie

Stayed 8 nights in Dec 2024

6/10 Okay

Saleema, Orlando

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Michael Alan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Property was fine for price. Rooms were ok. Pool table didnt work, nor did the big hot tub.
Stayed 7 nights in Dec 2024

8/10 Good

Everton

Travelled with family and small children
Liked: Cleanliness, staff & service
Room service top notch as always, staff is great as usual oh something noticeable front desk faster check in and less paper work, yeah my get away spot for a quick visit to the island,food was much better than my last viist no fancy stuff just layed back as usual other than this privilege thing more money same crap and i guess the bar wasnt too please with my tipping this trip sevice sucks, hay sometimes $20 sometimes $1
Stayed 5 nights in Dec 2024

8/10 Good

Tonye

Stayed 6 nights in Dec 2024

6/10 Okay

Julia

Travelled with family
Disliked: Staff & service
The food was great. The staff was sarcastic and rude, especially the women for some reason...some of the staff make you feel scared to order food or a drink they appeared very angry. Not the vibe I was looking for on holiday with my family. Will find another location next time.
Stayed 3 nights in Dec 2024

8/10 Good

Natasha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
I like this property, not my first stay there either.
Stayed 3 nights in Dec 2024

8/10 Good

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too many cats
Stayed 5 nights in Dec 2024

10/10 Excellent

Shana Kay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Catalonia hotel was excellent. The food was amazing, the service was good and the staff was ever friendly. The nightly entertainment was good. I will definitely stay there again.
Stayed 5 nights in Dec 2024

8/10 Good

Michelle

Stayed 5 nights in Dec 2024

8/10 Good

Vivette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the upgrades
Stayed 3 nights in Dec 2024

10/10 Excellent

LaJean

Stayed 3 nights in Dec 2024

2/10 Terrible

Patricia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience with the staff was so poor I regretted spending my money with this property as I’ve never felt like this before at a resort and it’s a yearly treat for my year of hard work. If your skin tone isn’t clear the service will be garbage! Never felt so humiliated before! I went to Ocean Eden Bay last year and Grand Palladium the year before and was never treated like that! Ali at the front desk was very helpful though and Bellboy Christopher was a gem. At the dining hall we had to be asking for drinks and all while they would go to the light skinned tables and ask if they wanted any beverage. As a Jamaican you really don’t stand a chance here at good customer service.
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Boring unexciting stay
Stayed 2 nights in Dec 2024