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Grand Palladium Lady Hamilton Resort & Spa All Inclusive

4.5 star property
Luxury resort on the beach, with 5 outdoor pools

Photo gallery for Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Aerial view
Private beach, white sand, sun-loungers, beach umbrellas
5 outdoor pools, pool umbrellas, pool loungers
5 outdoor pools, pool umbrellas, pool loungers
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Hot tub
  • Bar
  • On private beach
  • All-inclusive
  • Gym
The current price is NZ$677
includes taxes & fees
9 Apr - 10 Apr

Explore the area

Map
The Point, Lucea, Hanover
  • Dolphin Cove Negril
    ‪4 min drive‬
  • Hanover Museum
    ‪7 min drive‬
  • Sir Alexander Bustamante Square & Around
    ‪7 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪53 min drive‬

Room options

View all photos for Junior Suite, Garden View

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Beachside

Premium bedding, down duvets, minibar, in-room safe

Suite, Beachside

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Level Suite

Premium bedding, down duvets, minibar, in-room safe

Signature Level Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Level Bungalow

Premium bedding, down duvets, minibar, in-room safe

Signature Level Bungalow

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Garden View

Premium bedding, down duvets, minibar, in-room safe

Suite, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 69 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Ocean View, Beachside

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, Ocean View, Beachside

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, Beachside

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Beachside Panoramic Ocean View

Premium bedding, down duvets, minibar, in-room safe

Suite Beachside Panoramic Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Villa Suite Ocean View

Premium bedding, down duvets, minibar, in-room safe

Romance Villa Suite Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Premium bedding
  • 82 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Level Junior Suite

Premium bedding, down duvets, minibar, in-room safe

Signature Level Junior Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Ocean View, Beachside

Premium bedding, down duvets, minibar, in-room safe

Suite, Ocean View, Beachside

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 69 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Suite, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 69 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Lucea

A luxury stay in Lucea awaits you at Grand Palladium Lady Hamilton Resort & Spa All Inclusive. You'll be 37.3 km (23.2 mi) from Seven Mile Beach. Highlights at this all-inclusive resort include 7 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, reflexology and mani/pedis along with access to the sauna and hot tub. The restaurant, Chez Bubbas, serves American cuisine and is open for dinner. With 4 beach bars and 5 poolside bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 3 outdoor tennis courts and free water park. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Other amenities include a nightclub, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 30-minute drive of this 4.5-property class Lucea resort, attractions include Jamaica Beaches and Montego Bay Cruise Ship Terminal.
View more Resorts in LuceaOpens in a new window

What's nearby

  • Dolphin Cove Negril - 4 min drive - 4.5 km
  • Hanover Museum - 7 min drive - 5.8 km
  • Sir Alexander Bustamante Square & Around - 7 min drive - 5.8 km
  • Headland - 7 min drive - 5.8 km
  • Tryall Golf Club - 10 min drive - 12.2 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 53 min drive

Restaurants

  • ‪Mobay Buffet - ‬7 min walk
  • ‪Miss Lou's Bar - ‬6 min walk
  • ‪Sports Bar - ‬13 min walk
  • ‪Negril Buffet - ‬12 min walk
  • ‪Blue Lagoon - ‬13 min walk

About this property

Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Luxury resort on the beach, with 5 outdoor pools
Grand Palladium Lady Hamilton Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Palladium Lady Hamilton Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 5 poolside bars and 17 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Lucea resort.

  • 512 guestrooms or units
  • 2 levels
  • 13 buildings
  • 7 dining venues
  • 4 bars on the beach
  • 5 bars by the pool
  • 17 bars or lounges
  • Conference rooms
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
Grand Palladium Lady Hamilton Resort & Spa All Inclusive offers 512 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. Flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Lucea resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves with a trip to the on-site spa, which has 9 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 17 bars/lounges
  • 4 beach bars
  • 5 poolside bars
  • 7 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arte e Cucina
  • Chez Bubbas
  • Lotus House
  • Poseidon Sunset Cove
  • Xaymaica Creole

Things to do

  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Lazy river
  • Mini golf
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A service charge of USD 17 per order applies for room service between 10:30 PM and 11 AM. There is no service charge for room service outside of these hours.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Lady Hamilton All Inclusive Lucea
Grand Palladium Lady Hamilton Lucea
Grand Palladium Lady Hamilton Resort All Inclusive Lucea
Grand Palladium Lady Hamilton Hotel Lucea
Pallaum dy Hamilton Inclusive
Grand Palladium Lady Hamilton Resort Spa All Inclusive
Grand Palladium Lady Hamilton Resort & Spa All Inclusive Lucea
Grand Palladium Lady Hamilton Resort & Spa All Inclusive Resort

Frequently asked questions

What is the cancellation policy at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

As of 15 Mar 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Lady Hamilton Resort & Spa All Inclusive on 9 Apr 2025 start from NZ$677.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Yep, Grand Palladium Lady Hamilton Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

The closest beach to Grand Palladium Lady Hamilton Resort & Spa All Inclusive is Seven Mile Beach (26.5 km).

Is there a spa on site at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Yep, there is an onsite spa at Grand Palladium Lady Hamilton Resort & Spa All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a pool?

Yep, and guests recommend it! Grand Palladium Lady Hamilton Resort & Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive features a private beach, 4 beach bars and 5 outdoor pools. All guestrooms come with Private jetted baths and premium bedding.

What makes Grand Palladium Lady Hamilton Resort & Spa All Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Lady Hamilton Resort & Spa All Inclusive.

Is Grand Palladium Lady Hamilton Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Grand Palladium Lady Hamilton Resort & Spa All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

No, Grand Palladium Lady Hamilton Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Relax with a coldie at the 4 beach bars, 5 poolside bars or 17 lounge bars, and grab a meal at the onsite restaurant that serves American cuisine.

What time are check-in & check-out at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

No, only service animals are allowed.

Grand Palladium Lady Hamilton Resort & Spa All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 605 out of 1402 reviews
Rating 8 - Good. 330 out of 1402 reviews
Rating 6 - Okay. 216 out of 1402 reviews
Rating 4 - Poor. 110 out of 1402 reviews
Rating 2 - Terrible. 141 out of 1402 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Viktoriya

We had a great time, friendly staff, good food and drinks but poor internment.
Stayed 4 nights in Nov 2024

10/10 Excellent

Nicole Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with many different dining options and bars. Absolute paradise!
Stayed 5 nights in Dec 2024

10/10 Excellent

Mahjabin

Liked: Cleanliness, staff & service, property conditions & facilities
We love our staying
Stayed 3 nights in Dec 2024

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back
Stayed 4 nights in Dec 2024

4/10 Poor

Liudmyla

Disliked: Cleanliness, staff & service, property conditions & facilities
This property feels outdated, and the food quality was disappointing. All the à la carte restaurants we tried served meals that were difficult to enjoy. While the buffet was passable, it was far from impressive. The room had a moldy smell and appeared worn out. I wouldn’t recommend this hotel, especially for young or middle-aged travelers.
Stayed 2 nights in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time visiting this beautiful property. The views, service and vibe are amazing. I'll definitely be back again.
Stayed 4 nights in Dec 2024

6/10 Okay

Christopher

Stayed 5 nights in Nov 2024

8/10 Good

Divinity

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stayed for 4 days at Grand Palladium in Lucea, Jamaica with my partner. The restaurants were great, the beach at Sunset Cove was amazing and our ocean view suite was impeccable. I enjoyed the spa - my boyfriend and I did a massage, facial and pedicures. I am a plus size woman and the spa robes did not fit which was frustrating. They should get robes that comfortably fit larger bodies. The spa robes are also heavy cotton material and it is incredibly hot in Jamaica. They should invest in lighter weight material for the spa robes - like linen. The all inclusive was worth every penny and the drinks (rum punch!) were constantly flowing. Areas for improvement are: customer service, especially with room service. Took forever (almost 1 hour!!!!) to reach front desk and room service from the room phone / phone would ring endlessly while playing a loop of a Christmas song Front desk were also a bit rude except for one of the supervisors, Powell, she was amazing and nice. While the food was acceptable and tasty, restaurants are closed 11 am - 1 pm which is annoying; the bars are supposed to be open with appetizers and small bites during this time did not have food prepped - all I could get was a burger with lettuce and tomato no mushrooms or cheese, and no fries. Even though they were open at 11 am and I came at 12:20. This is unacceptable and not the level of service and preparedness you expect from a luxury booking. The pool area was also a bit too crowded for my tastes.
Stayed 3 nights in Nov 2024

2/10 Terrible

Marlon

Travelled with family
Disliked: Staff & service
Staff does not know what they’re doing
Stayed 5 nights in Dec 2024

8/10 Good

Teena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was friendly and homely. But could do with some more signs.
Stayed 2 nights in Dec 2024

10/10 Excellent

devin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Jamaica
Good variety of food selection. Buffet overall better than the sit down restaurants. The main pool was out favorite part, it's massive but its showing it's age: lots of loose or missing tiles and bandaid plaster work. Very large sprawl, we did ALOT of walking to and from our suite which we enjoyed. Be prepared to walk alot. Very friendly staff. Drive to airport is About an hour.
Stayed 4 nights in Dec 2024

8/10 Good

Dionne

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Everton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let’s start with the corridors and track across the property who needs gym it’s a total workout love it and sunset cove real Jamaican experience. Was too tired to stay up for the entertainment but I bet they were fabulous, on the meal side was not so great breakfast lunch and dinner was the same menu and what’s up with those junk of meat yes they can cut smaller and they would be easier to cook so we wouldn’t see any red stuff on the bone, to sum it all up it was a great weekend very comfortable beds if u want to sleep in all day, would recommend
Stayed 3 nights in Dec 2024

6/10 Okay

Keisha

Stayed 2 nights in Nov 2024

6/10 Okay

Saneicia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food options and all amenities
Stayed 5 nights in Nov 2024

6/10 Okay

Brianna

Liked: Staff & service
Stayed 4 nights in Dec 2024

2/10 Terrible

Sam

Travelled with family
Had to wait 2 hours to get in to our room , this was 1 in the morning , as room not ready terrible for how much it cost won’t be back
Stayed 1 night in Nov 2024

10/10 Excellent

Sylvia

Stayed 4 nights in Nov 2024

6/10 Okay

Sonja

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in The Signature side. The room was beautiful and spacious, however, the toilet had a very unpleasant smell even though it was cleaned daily. The bed was uncomfortable. My husband's back began hurting after the first night. The food options were limited. The food in the Italian restaurant was horrible, the seafood option was booked out for dinner the entire time we were there, but they were open for walk-in at lunch. The menu was limited and food very underwhelming. The buffets were decent and Xamaica restaurant was excellent. The customer service was lacking in some areas, especially in there Travel club sales department. We unfortunately agreed to listen to their sales promotion. This took our ENTIRE morning and even after we declined, the sales guy continued to prolong the issue. We were told that we were being taken to breakfast, however, we took him to breakfast at the buffet as they asked our room number and name at the front. Being told that breakfast was included was very misleading. The real turn off was when he asked why we came to the presentation if we weren't going to buy anything. Meanwhile the recruiter told us there was no obligation. He was very rude and pushy and needs re-training. Not everyone comes on vacation expecting to put down a $20,000 deposit for a travel club! The staff walks around asking for tips and are far too pushy with their additional services. You can't walk by the spa peacefully. They keep asking you to buy a spa service.
Stayed 5 nights in Nov 2024

4/10 Poor

Lejla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

4/10 Poor

Alexandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I went with my spouse for 3 nights and we didn’t have air conditioning. We spent the first 2 nights waiting for maintenance who said it was fixed and wasn’t. They moved our room on the last night and that AC was broken. I was denied 2x to speak to a manager, the morning reception crew tried to fix the problems, but as soon as there was a shift change, the ladies in the evening were rude and didn’t care. The hotel is in the middle of nowhere with the nearest attractions/tours 45 mins away and it was a min $75 each way taxi ride (cash only) The hotel is on a cliff, NOT on a beach. There is a manmade patch of sand you can lay on but only about 3ft out of ocean you can get into. I rated 2 stars for the food and the food service that were excellent. This is a vacation spot only if you don’t plan on leaving the hotel and don’t want beach access.
Stayed 3 nights in Dec 2024

8/10 Good

Cesar, Newark

Travelled with family and small children
Liked: Cleanliness, amenities
It will be helpful if room service was 24hrs, also reception needs to answer the phone
Stayed 4 nights in Nov 2024