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Hyatt Ziva Rose Hall - All Inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Hyatt Ziva Rose Hall - All Inclusive

Private beach, white sand, sun-loungers, beach umbrellas
Aerial view
Private beach, white sand, sun-loungers, beach umbrellas
View from room
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
The current price is NZ$804
includes taxes & fees
1 May - 2 May

Explore the area

Map
Rose Hall, Montego Bay, Saint James
  • Montego Bay Convention Centre
    ‪13 min walk‬
  • Half Moon Golf Course
    ‪13 min walk‬
  • Rose Hall Great House
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪13 min drive‬

Room options

View all photos for Ocean View King

Premium bedding, down duvets, pillow-top beds, minibar

Ocean View King

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Double

Premium bedding, down duvets, pillow-top beds, minibar

Double

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Double

Ocean Front Double

Ocean Front Double

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Double

Premium bedding, down duvets, pillow-top beds, minibar

Ocean View Double

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King

Premium bedding, down duvets, pillow-top beds, minibar

Resort View King

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Ocean Front Butler Suite

One Bedroom Ocean Front Butler Suite

One Bedroom Ocean Front Butler Suite

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King

Premium bedding, down duvets, pillow-top beds, minibar

King

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Sofa bed - twin
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club King

Club King

Club King

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Flat-screen TV
Pillow menu
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite King

Ocean View Junior Suite King

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double

Premium bedding, down duvets, pillow-top beds, minibar

Club Double

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Flat-screen TV
Pillow menu
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Butler Junior Suite

Ocean View Butler Junior Suite | Bathroom

Ocean View Butler Junior Suite

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 96 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Junior Suite Double

View from room

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Resort View King

View from room

Deluxe Resort View King

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Resort View Double

Resort View Double

Resort View Double

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up Double

Swim Up Double

Swim Up Double

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 46.0 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Junior Suite King

Ocean Front Junior Suite King

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Resort View Double

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Resort View Double

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Junior Suite Double

Premium bedding, down duvets, pillow-top beds, minibar

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King

Terrace/patio

Swim Up King

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Ceiling fan
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

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One Bedroom Swim Up Suite | View from room

Hyatt Zilara Rose Hall - Adults Only - All Inclusive

Montego Bay
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.4 out of 5, Excellent, 1,212 reviews
The price is NZ$911
includes taxes & fees
4 Apr - 5 Apr
Hyatt Zilara Rose Hall - Adults Only - All Inclusive

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Hyatt Ziva Rose Hall - All Inclusive. Within steps you'll find Jamaica Beaches and Three Palms Ocean Course within a 15-minute stroll. Highlights at this all-inclusive property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Zen Spa can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Choicez, serves international cuisine and is open for breakfast, lunch and dinner. With 6 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a hot tub. There's also the convenience of free valet parking. .Attractions within a 15-minute drive of this 5-property class Montego Bay property include Rose Hall Great House and Montego Bay Marine Park.

What's nearby

  • Montego Bay Convention Centre - 13 min walk - 1.1 km
  • Half Moon Golf Course - 13 min walk - 1.1 km
  • White Witch of Rose Hall Golf Course - 16 min walk - 1.3 km
  • Rose Hall Great House - 3 min drive - 2.0 km
  • Cinnamon Hill Golf Course - 3 min drive - 2.4 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 13 min drive

Restaurants

  • ‪Urban Heat by FlavorZ - ‬8 min walk
  • ‪Lobby Bar - ‬5 min drive
  • ‪Choicez - ‬4 min walk
  • ‪The Jerk Hut - ‬6 min drive
  • ‪Waves Restaurant - ‬4 min walk

About this property

Hyatt Ziva Rose Hall - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Hyatt Ziva Rose Hall - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hyatt Ziva Rose Hall - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. WiFi is free in public spaces. This Georgian property also offers a complimentary children's club, a hot tub and a steam room. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 387 guestrooms or units
  • 5 levels
  • 4 buildings
  • 7 dining venues
  • 6 bars or lounges
  • 50000 sq ft of conference space
  • 4645 sq. m of conference space
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Ziva Rose Hall - All Inclusive offers 387 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zen Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Similar properties

Aerial view

Hilton Rose Hall an All-Inclusive Resort

  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 2,219 reviews
The price is NZ$682
includes taxes & fees
1 May - 2 May
Hilton Rose Hall an All-Inclusive Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured, uncovered valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Brazil
  • Calypzo
  • Choicez
  • Di Roza
  • Fuzion

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Paddleboard
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Free children's club
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (50,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Ziva
Hyatt Ziva All Inclusive
Hyatt Ziva Rose Hall
Hyatt Ziva Rose Hall All Inclusive Montego Bay
Ziva Hyatt
Ziva Rose Hall
Hyatt Ziva Rose Hall Hotel Montego Bay
Hyatt Ziva Rose Hall Montego Bay
Hotel Hyatt Ziva Rose Hall Montego Bay
Montego Bay Hyatt Ziva Rose Hall Hotel
Hotel Hyatt Ziva Rose Hall
Hyatt Ziva Rose Hall All Inclusive
Hyatt Ziva Rose Hall Montego
Hyatt Ziva Rose Hall All Inclusive Hotel Montego Bay
Hyatt Ziva Rose Hall All Inclusive Hotel
Hyatt Ziva Rose Hall All Inclusive Montego Bay
Hyatt Ziva Rose Hall All Inclusive
Hotel Hyatt Ziva Rose Hall – All Inclusive Montego Bay
Montego Bay Hyatt Ziva Rose Hall – All Inclusive Hotel
Hotel Hyatt Ziva Rose Hall – All Inclusive
Hyatt Ziva Rose Hall – All Inclusive Montego Bay
Hyatt Ziva Rose Hall
Hyatt Ziva Rose Hall Inclusive
Hyatt Ziva Rose Hall All Inclusive
Hyatt Ziva Rose Hall – All Inclusive
Hyatt Ziva Rose Hall - All Inclusive Montego Bay
Hyatt Ziva Rose Hall - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Rose Hall - All Inclusive?

Hyatt Ziva Rose Hall - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Rose Hall - All Inclusive?

As of 2 Apr 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Rose Hall - All Inclusive on 1 May 2025 start from NZ$804.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Rose Hall - All Inclusive?

Yep, Hyatt Ziva Rose Hall - All Inclusive has free valet parking. Onsite parking is limited.

Are there any beaches close to Hyatt Ziva Rose Hall - All Inclusive?

Yep, Hyatt Ziva Rose Hall - All Inclusive is a short 2-minute walk from Jamaica Beaches. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at Hyatt Ziva Rose Hall - All Inclusive?

Yep, Zen Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hyatt Ziva Rose Hall - All Inclusive have a pool?

Yep, and guests recommend it! Hyatt Ziva Rose Hall - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hyatt Ziva Rose Hall - All Inclusive?

Hyatt Ziva Rose Hall - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Hyatt Ziva Rose Hall - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hyatt Ziva Rose Hall - All Inclusive.

Is Hyatt Ziva Rose Hall - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Hyatt Ziva Rose Hall - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hyatt Ziva Rose Hall - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Hyatt Ziva Rose Hall - All Inclusive?

No, Hyatt Ziva Rose Hall - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Rose Hall - All Inclusive?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Ziva Rose Hall - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Rose Hall - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Hyatt Ziva Rose Hall - All Inclusive?

There is a golf course next to Hyatt Ziva Rose Hall - All Inclusive.

Hyatt Ziva Rose Hall - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 737 out of 1129 reviews
Rating 8 - Good. 230 out of 1129 reviews
Rating 6 - Okay. 86 out of 1129 reviews
Rating 4 - Poor. 36 out of 1129 reviews
Rating 2 - Terrible. 40 out of 1129 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sabriya

Travelled with family
Disliked: Property conditions & facilities, room comfort
Ceiling Leaking / Major Water Issues
First night there my ceiling was dripping water which caused a wet hallway that my 2yr old slipped and fell on. Resulting in her injuring her nose. They put me in a lower level /grade room - the first of which had a terrible odor of bleach - the 2nd one was on the opposite side of the resort away from my family and they still are charging me for the first night. When I did get into my new room the following day, it had no hot water in the shower. There were several managers on duty that all had to hear what happened multiple times. I really wanted to enjoy this trip but it was riddled with hotel issues.
Stayed 6 nights in Dec 2024

2/10 Terrible

michael ray

Stayed 4 nights in Dec 2024

6/10 Okay

Ana

Travelled with family
Liked: Property conditions & facilities
The shows and activities. I didn't like the service in particular at the buffet.
Stayed 4 nights in Dec 2024

10/10 Excellent

Eugene

Travelled with group
Liked: Cleanliness, property conditions & facilities
Had a great visit except for a couple cold showers.
Stayed 4 nights in Dec 2024

8/10 Good

PREMJITH LAKSHMAN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Some of the staff was not friendly at all. Some were very friendly. Hyatt should look into customer service training.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sharla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was outstanding! I can't wait to return.
Stayed 5 nights in Dec 2024

8/10 Good

Shanell

Travelled with family
Liked: Cleanliness, staff & service
Nice property. It’s not perfect but you can tell it was posh in it’s hay day- could use renovations to upgrade the overall ambiance. The staff makes the experience wonderful, except for one front desk lady who had an attitude. All the other staff- Otis (bell man), Janice (Playa Rep), Cleopatra (Playa Agent) were excellent and genuine. My masseuse, Kaydean (pronounced Kay-deen) was absolutely amazing!!! I had the Rum Rub and Scrub and Kaydean was excellent. I think I fell asleep for a moment while she did my massage! Our room was nice (Oceanview double room) but as I mentioned previously, it could use some updating. Overall a nice stay. The staff is lovely!
Stayed 2 nights in Dec 2024

10/10 Excellent

Kiran

Travelled with partner
Liked: Amenities, property conditions & facilities
Property was incredible
Stayed 2 nights in Dec 2024

8/10 Good

Bruce Griffin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Overall it was a cool experience. Food was good and had good vibes. We were on the 5th floor and our room smelled like mild dew and bathroom wasn’t the cleanest. But we made do lol
Stayed 3 nights in Dec 2024

10/10 Excellent

Cecilia

Travelled with group
Liked: Cleanliness, staff & service, amenities
My room smelled like mold and that triggered my allergies really bad causing a sinus infection. Other than that the property is beautiful! Great food! The staff is amazing and entertaining!
Stayed 4 nights in Dec 2024

10/10 Excellent

Shanna

Stayed 3 nights in Nov 2024

10/10 Excellent

Vania

Stayed 3 nights in Nov 2024

4/10 Poor

Santa

Travelled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Hyatt ? Luxury brand, don’t think so. Customer service was bad! I had been to Jamaica and this was not the experience I had before.But they all seen like they were force to work. We had to birthday celebrations, which were mention at check-in and at the reservation for all the restaurants and nothing was done! The first night that we had dinner we kept calling the waitress to remind them that we had two birthdays. The food was okay! Not hype at all. Some food weren’t cooked properly since they wanted to rush things. The money spend was not worth it at all. There is so much more to mention.
Stayed 4 nights in Nov 2024

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff and facilities were great. The food at the buffet had a wide variety and everything was good.
Stayed 3 nights in Nov 2024

10/10 Excellent

dominick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was GREAT!!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Julien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

4/10 Poor

Ashley

Travelled with family and small children
Disliked: Staff & service
Resort was okay but not worth the price nor time to travel there. The majority of the staff were lazy and unfriendly. Won't be returning.
Stayed 4 nights in Nov 2024

4/10 Poor

Lor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Please Improve.
I recently stayed at Hyatt Ziva Rose. First- it was a bit costly via hotels.com. I had stayed here in 2019, and had a great experience. I had a suite and my room was nice. Furniture was old and rickety. The plumbing also was poor. Tub stopper needed rubber ring replaced. And overhead shower pressure was so low, we couldn’t use it. Also face sinks drained slowly. The hotel main food area serves hot dogs and old looking burgers nightly. Where is the authentic Jamaican food?? Where are the oxtails, curry goat?? Who wants a hot dog??? That needs to improve! Flowers and decor was amazing. Infused water was great and everywhere. Please put a vegetable at the jerk hut. Cabbage or corn please. Upgrade your food. It’s bringing you down bi expect more from Hyatt. I will NOT stay here again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Arlen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had some water problems, elevator was out for almost a day due to water issues and then on Saturday morning woke up to find massive flooding on the first floor. Water issue with elevator was before it began raining, They could also be a bit more friendly to wheelchair guests. In any event property could use a slight refurbishment. Water in one of the jacuzzi’s was tepid at best. Anyway still enjoyed the visit but, maybe it was more that I enjoyed Jamaica one of the most gorgeous places on earth.
Stayed 6 nights in Nov 2024

8/10 Good

Arlene F

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

8/10 Good

Daniel G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Nov 2024

8/10 Good

Ayanna Denise

Stayed 3 nights in Oct 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly
Stayed 4 nights in Nov 2024

10/10 Excellent

Joulan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely attentive and friendly. Food was amazing. I would recommend the buffet though over the reservation dining restaurants.
Stayed 3 nights in Nov 2024