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JOIA Rose Hall by Iberostar - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with outdoor pool
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for JOIA Rose Hall by Iberostar - Adults Only - All Inclusive

Outdoor pool, free pool cabanas, pool umbrellas
Meeting facility
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Aerial view

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Room service
  • Hot tub
  • Pool

Explore the area

Map
Rose Hall Main Road, Montego Bay, Saint James
  • Cinnamon Hill Golf Course
    7 min drive
  • The Shoppes at Rose Hall
    7 min drive
  • Greenwood Great House
    8 min drive
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    25 min drive

Room options

View all photos for Suite, Oceanfront (Penthouse, Butler Service)

Down duvets, minibar, in-room safe, desk

Suite, Oceanfront (Penthouse, Butler Service)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Down duvet
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Pool View

Down duvets, minibar, in-room safe, desk

Suite, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Down duvet
  • 64 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (Promo)

Down duvets, minibar, in-room safe, desk

Suite (Promo)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Down duvet
  • 64 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Last room available

Down duvets, minibar, in-room safe, desk

Last room available

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Down duvet
  • 64 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (Tropical View)

Down duvets, minibar, in-room safe, desk

Suite (Tropical View)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Down duvet
  • 64 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Accessible

Down duvets, minibar, in-room safe, desk

Suite, Accessible

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Down duvet
  • 64 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (Butler Service)

Down duvets, minibar, in-room safe, desk

Suite, Oceanfront (Butler Service)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Down duvet
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite

Down duvets, minibar, in-room safe, desk

Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Down duvet
  • 64 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View

Down duvets, minibar, in-room safe, desk

Suite, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Down duvet
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view

Hyatt Zilara Rose Hall - Adults Only - All Inclusive

On private beach
Pool
Hot tub
All-inclusive
4.4 out of 5, Excellent, (1027)
The price is NZ$821
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Hyatt Zilara Rose Hall - Adults Only - All Inclusive

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive. You'll be 4.6 km (2.8 mi) from Greenwood Great House and 0.2 km (0.1 mi) from Jamaica Beaches. Highlights at this all-inclusive property include 5 restaurants, 4 bars/lounges and a full-service spa. .A day of pampering at SPA Sensations can include beachside massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, La Toscana, serves Italian cuisine and is open for dinner. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site outdoor swimming pool and nightclub. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Within a 30-minute drive of this 5-property class Northern Estates property, attractions include Rose Hall Great House and Doctor's Cave Beach.

What's nearby

  • Cinnamon Hill Golf Course - 7 min drive
  • Montego Bay Convention Centre - 7 min drive
  • White Witch of Rose Hall Golf Course - 8 min drive
  • Greenwood Great House - 8 min drive
  • Rose Hall Great House - 8 min drive

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 25 min drive

Restaurants

  • ‪Urban Heat by FlavorZ - ‬9 min drive
  • ‪Choicez - ‬9 min drive
  • ‪Starcafé - ‬1 min walk
  • ‪Waves Restaurant - ‬9 min drive
  • ‪Fresh - ‬7 min drive

About this property

JOIA Rose Hall by Iberostar - Adults Only - All Inclusive

Adults-only beachfront property with outdoor pool
JOIA Rose Hall by Iberostar - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At JOIA Rose Hall by Iberostar - Adults Only - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and scuba diving.

Free breakfast is available daily. There are 5 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, outdoor tennis courts and a hot tub. You'll have access to the outdoor pool and health club at a partner property. Self parking and valet parking are free.

This 5-star Montego Bay property is smoke free.

  • 295 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
JOIA Rose Hall by Iberostar - Adults Only - All Inclusive offers 295 accommodations with iPod docking stations and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets. A pillow menu is available. Flat-screen televisions come with premium satellite channels and video game consoles. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

SPA Sensations has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including thalassotherapy. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galleon Surf and Truf
  • Jamaicano Port María
  • Kiniro
  • La Toscana
  • Palau Gourmet

Things to do

  • 18-hole adjacent golf course
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Nightclub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Parasailing
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Outdoor treatment areas
  • Sauna
  • Spa tub
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • IPod dock
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Grand Rose Hall All Inclusive
Iberostar Grand Rose Hall Adults Only All Inclusive
JOIA Rose Hall by Iberostar Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive?

JOIA Rose Hall by Iberostar - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive?

Yep, JOIA Rose Hall by Iberostar - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to JOIA Rose Hall by Iberostar - Adults Only - All Inclusive?

Yep, JOIA Rose Hall by Iberostar - Adults Only - All Inclusive is on Jamaica Beaches. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive?

Yep, SPA Sensations is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does JOIA Rose Hall by Iberostar - Adults Only - All Inclusive have a pool?

JOIA Rose Hall by Iberostar - Adults Only - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive?

JOIA Rose Hall by Iberostar - Adults Only - All Inclusive features a full-service spa, a nightclub and an outdoor pool. All guestrooms come with Private jetted baths and 24-hour room service.

What makes JOIA Rose Hall by Iberostar - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive.

Is JOIA Rose Hall by Iberostar - Adults Only - All Inclusive family-friendly?

No, JOIA Rose Hall by Iberostar - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does JOIA Rose Hall by Iberostar - Adults Only - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive?

No, JOIA Rose Hall by Iberostar - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive?

There is a golf course next to JOIA Rose Hall by Iberostar - Adults Only - All Inclusive.

JOIA Rose Hall by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1004 reviews" "
Rating 8 - Good. 183 out of 1004 reviews" "
Rating 6 - Okay. 81 out of 1004 reviews" "
Rating 4 - Poor. 21 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Gerald

Stayed 4 nights in Sep 2024

10/10 Excellent

Sytonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing so happy I chose this stay for my 30th birthday all the way from USA it was truly beautiful
Stayed 2 nights in Sep 2024

10/10 Excellent

erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 3 nights in Sep 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a stunning resort in the heart of Montego Bay. The staff is incredibly kind, warm and helpful. Between customizing the mini bar to your preference to helping with excursions. They make you feel like family! I wish there were more Jamaican dishes at the restaurants and that the cleaning team/maids were more consistent, but I would definitely stay again.
Stayed 8 nights in Sep 2024

10/10 Excellent

Quinteria

Travelled with partner
Liked: Staff & service, property conditions & facilities
I recently had the pleasure of staying at JOIA, and I must say, the experience was nothing short of exceptional. From the moment I arrived, the staff went above and beyond to ensure my stay was comfortable and memorable. The rooms were impeccably clean, spacious, and elegantly decorated, providing a perfect blend of luxury and comfort. The amenities were top-notch, including a stunning pool area, a well-equipped fitness center, and a relaxing spa. The service throughout my stay was outstanding. Every staff member I encountered was friendly, professional, and eager to assist with any request. The attention to detail was evident in every aspect of the hotel, from the beautifully maintained grounds to the thoughtful touches in the room. However, there was one aspect of my stay that fell short of the otherwise flawless experience: the dining reservations. The hotel operates on a first-come, first-served basis for its restaurants, which unfortunately meant that I was unable to secure a reservation at any of the on-site dining establishments during my stay. This was a bit disappointing, as I had heard wonderful things about the cuisine and was looking forward to trying it. Despite this minor inconvenience, my overall experience at JOIA was fantastic. I would highly recommend this hotel to anyone looking for a luxurious and relaxing getaway. Just be sure to plan ahead for dining reservations to avoid any potential disappointment.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ghada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach, excellent room, best food and super polite people
Stayed 6 nights in Sep 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Sep 2024

6/10 Okay

Simomya

Stayed 5 nights in Sep 2024

4/10 Poor

Janique

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Underwhelming beach vacation
We booked an ocean view suite with a butler for our anniversary weekend. The first night we asked the butler if he could book restaurant reservations only to be told it's first come first served. The same with reserving beach chairs. We ordered room service, pizza was our first choice but we were told they were out of pizza so we ordered nachos, fries and rum. Fries were cold and soggy, nachos only came with cold cheese sauce and they brought vodka instead of rum saying they were out of rum. How can you be out of rum in Jamaica? Each day we had to re-request for the room to be stocked with water and beer. They brought chips and pretzels as snacks only the first day. The Jamaican cuisine restaurant was out of escovitch and drinks across the property were watered down. What went well. The hotel was very clean and quiet. Great view of the ocean from the room. Staff was friendly. And close to the airport. Overall I would not book a suite with a butler again because it provided no value and did not add to the experience. Hotel needs to up their hospitality game.
Stayed 3 nights in Sep 2024

2/10 Terrible

Paul

Disliked: Staff & service
the food was great but someone took cash out of my safe they said they are working on a investigation still waiting to hear back
Stayed 4 nights in Sep 2024

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Darrcell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beautiful! Best breakfast buffet I’ve ever seen! The food was great and the staff were so friendly! I would definitely return
Stayed 3 nights in Sep 2024

8/10 Good

Chinelo Sarah

Travelled with partner
Liked: Amenities, property conditions & facilities
The food was great
Stayed 6 nights in Sep 2024

8/10 Good

Vanessa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel before this was our 4th stay here. Best part of this hotel is the staff they are 10/10 service wise this is what keeps me coming back. While I was staying here it was my birthday, sadly they forgot my birthday and my boyfriend had to remind them. When we returned to our room they left a banner that said happy anniversary instead of happy birthday :| I had to ask about 6 people to change it before it was corrected. It was corrected two days after my actual birthday. This was kinda upsetting to me as I said previously I stayed here before and the attention to detail is why I returned. We were given a few bottles of champagne to accommodate the error and I did talk to my concierge about it and he told me something must have been missed somewhere along the lines. The best part of this hotel is the staff and the food the drinks are great too. I would recommend this hotel to friends and family. I just wish they didn't forget my birthday as that part really did disappoint me. Cassandra at the pool bar is awesome and so was my concierge Travis and Regina from the front desk they all left a lasting impression.
Stayed 7 nights in Sep 2024

10/10 Excellent

Basia

Stayed 4 nights in Aug 2024

10/10 Excellent

Demetris S

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Love it
Stayed 3 nights in Sep 2024

8/10 Good

Alonzo

Stayed 4 nights in Aug 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

audrey

Liked: Cleanliness, staff & service, property conditions & facilities
The property is great except for the carpets in the hallway, that smells like old clothes. The staffs are super polite and helpful, I would definitely revisit
Stayed 3 nights in Sep 2024

10/10 Excellent

Glynnis A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this resort. From the moment we arrived to the moment we departed, the experience was high class all the way. The staff was friendly and accommodating, the food and drinks were excellent, and it was a relaxing and entertaining stay! Special shoutout to Darrio at the pool bar and Passion on the entertainment team!
Stayed 6 nights in Aug 2024

10/10 Excellent

Stephanie, Long Island City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and welcomed me back with open arms. I didn’t have any issues with the amenities in my room, the room was very clean and organized very nicely! Thank you always.
Stayed 3 nights in Aug 2024

8/10 Good

Sofia

Stayed 4 nights in Aug 2024

10/10 Excellent

Richaunda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will definitely be returning
My fiance and I went there to celebrate his birthday and our anniversary. From the moment we arrived we were met with excellent customer service. The room was clean, the food was delicious and the drinks were strong and back to back. Since the grand allows access to all 3 properties we checked the others out and were THANKFUL that we choose Joia/Grand side. They decorated our room with birthday and anniversary banners. We customized our bar to nothing but white rim and they obliged. Room service was prompt and immaculate. The only thing that annoyed us was the restaurants at night are first come first sit, not really that large to accommodate lots of people choosing one restaurant, as was the case with the surf n turf restaurant, so we missed out on that one. But there was plenty of other places to eat so we weren't sweating it. We even did the resort tour that we usually turn down and walked away with 100 USD that we used to buy our baby souvenirs and gifts with. I'm not easily pleased and this really won me over.
Stayed 4 nights in Aug 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Iberostar Grand was the best hotel I have ever stayed in. Everything was perfection. The staff was incredible and attentive. The property was stunning. The food was exceptional. We can’t wait to go back.
Stayed 5 nights in Aug 2024

6/10 Okay

RALSTON

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I had issues with the food at the Surf and Turf restaurant, general jamaican breakfast offerings and the Jamaican restaurant. Served watery cold clam chowder soup at the surf and turf. Also cold mived grill pork/chicken at the Jamaican restaurant. Late night room service was a hit and miss. The property and staff was good. The entertainment is average. I would not recommend this hotel based on this experience.
Stayed 5 nights in Aug 2024