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Jewel Grande Montego Bay Resort & Spa – All Inclusive

4.5 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Jewel Grande Montego Bay Resort & Spa – All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Buffet
Private beach, white sand, beach cabanas, sun-loungers
Aerial view
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

The current price is NZ$804
includes taxes & fees
28 Apr - 29 Apr

Explore the area

Map
Rose Hall, St James, Montego Bay
  • Half Moon Golf Course
    ‪15 min walk‬
  • Montego Bay Convention Centre
    ‪16 min walk‬
  • Rose Hall Great House
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront | Living room

Suite, 2 Bedrooms, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Blackout curtains
  • 152 sq m
  • Ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View (Partial, Butler)

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 2 Bedrooms, Ocean View (Partial, Butler)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Blackout curtains
  • 152 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Partial, Romance)

Suite, 1 Bedroom, Ocean View (Partial, Romance)

Suite, 1 Bedroom, Ocean View (Partial, Romance)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Blackout curtains
  • 78 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Blackout curtains
  • 96 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Blackout curtains
Separate bedroom
Premium bedding
Ceiling fan
  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Blackout curtains
Separate bedroom
Premium bedding
Ceiling fan
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Grand Penthouse, 3 Bedrooms (Grande Luxe)

Grand Penthouse, 3 Bedrooms (Grande Luxe)

Grand Penthouse, 3 Bedrooms (Grande Luxe)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Blackout curtains
  • 334 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Oceanfront

Grand Suite, 1 Bedroom, Oceanfront

Grand Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Fridge
Plasma TV
Washer/dryer
Premium bedding
Ceiling fan
  • 130 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Blackout curtains
Separate bedroom
Premium bedding
Ceiling fan
  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa, 3 Bedrooms, Garden View

Premium bedding, minibar, in-room safe, blackout curtains

Villa, 3 Bedrooms, Garden View

Highlights

Patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Sofa bed
  • 408 sq m
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 2 Bedrooms, Resort View

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 2 Bedrooms, Resort View

Highlights

Balcony
Air conditioning
Plasma TV
Blackout curtains
Separate bedroom
Premium bedding
Ceiling fan
Designer toiletries
  • 152 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Resort View

Deep-soaking bathtub, rainfall showerhead, designer toiletries

Suite, 1 Bedroom, Resort View

Highlights

Balcony
Air conditioning
Plasma TV
Blackout curtains
Separate bedroom
Premium bedding
Ceiling fan
Designer toiletries
  • 96 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 3 Bedrooms, Oceanfront

Suite, 3 Bedrooms, Oceanfront

Suite, 3 Bedrooms, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Blackout curtains
  • 184 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Sofa bed
Ceiling fan
Premium bedding
Blackout curtains
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Villa, 3 Bedrooms, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Villa, 3 Bedrooms, Oceanfront

Highlights

Patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Blackout curtains
  • 408 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

View all photos for Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Blackout curtains
  • 240 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Jewel Grande Montego Bay Resort & Spa – All Inclusive. Within just a 15-minute stroll, you'll find Three Palms Ocean Course and The Shoppes at Rose Hall. Highlights at this all-inclusive resort include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the hot springs/mineral springs and mud bath. The restaurant, Waves, serves international cuisine and is open for breakfast and dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site gym and steam room. Plus you'll find free Wi-Fi in public areas, a conference centre and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Montego Bay resort include Jamaica Beaches and Rose Hall Great House.
View more Resorts in Montego BayOpens in a new window

What's nearby

  • Half Moon Golf Course - 15 min walk - 1.3 km
  • Montego Bay Convention Centre - 16 min walk - 1.3 km
  • White Witch of Rose Hall Golf Course - 3 min drive - 2.1 km
  • Cinnamon Hill Golf Course - 3 min drive - 2.6 km
  • Rose Hall Great House - 3 min drive - 2.2 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 18 min drive

Restaurants

  • ‪Urban Heat by FlavorZ - ‬10 min walk
  • ‪Lobby Bar - ‬4 min drive
  • ‪Choicez - ‬6 min walk
  • ‪The Jerk Hut - ‬5 min drive
  • ‪Waves Restaurant - ‬1 min walk

About this property

Jewel Grande Montego Bay Resort & Spa – All Inclusive

Luxury resort on the beach, with 2 outdoor pools
Jewel Grande Montego Bay Resort & Spa – All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Jewel Grande Montego Bay Resort & Spa – All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a steam room, a fitness centre and a rooftop terrace. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Montego Bay resort.

  • 217 guestrooms or units
  • 12 levels
  • 3 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 2 coffee shops
  • 4295 sq ft of conference space
  • 399 sq. m of conference space
  • Built in 2009
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Jewel Grande Montego Bay Resort & Spa – All Inclusive offers 217 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Plasma televisions come with digital channels.

Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Similar properties

Aerial view

Hilton Rose Hall an All-Inclusive Resort

  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 2,311 reviews
The price is NZ$681
includes taxes & fees
1 May - 2 May
Hilton Rose Hall an All-Inclusive Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges
  • 7 restaurants
  • Snack bar/deli

Restaurants on site

  • Cricket's Beach Grill
  • Fiery Pelican Outdoor Gri
  • Le Bouchon
  • Pierside Restaurant
  • Waves

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (4,295 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 33 per person (return)
  • Airport shuttle fee per child: USD 16.5 (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Hotel Jewel Grande Montego Bay Resort & Spa – All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Bay Resort & Spa – All Inclusive Resort

Frequently asked questions

What is the cancellation policy at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Jewel Grande Montego Bay Resort & Spa – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Jewel Grande Montego Bay Resort & Spa – All Inclusive on 28 Apr 2025 start from NZ$804.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Yep, Jewel Grande Montego Bay Resort & Spa – All Inclusive has a free self car park.

Are there any beaches close to Jewel Grande Montego Bay Resort & Spa – All Inclusive?

The closest beach to Jewel Grande Montego Bay Resort & Spa – All Inclusive is Doctor's Cave Beach (11.4 km).

Is there a spa on site at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Yep, there is an onsite spa at Jewel Grande Montego Bay Resort & Spa – All Inclusive. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Jewel Grande Montego Bay Resort & Spa – All Inclusive have a pool?

Jewel Grande Montego Bay Resort & Spa – All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Jewel Grande Montego Bay Resort & Spa – All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Jewel Grande Montego Bay Resort & Spa – All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Jewel Grande Montego Bay Resort & Spa – All Inclusive.

Is Jewel Grande Montego Bay Resort & Spa – All Inclusive family-friendly?

You bet! With amenities such as a playground, an arcade and 2 outdoor pools, it's no surprise that Jewel Grande Montego Bay Resort & Spa – All Inclusive is a hit with families.

Are there hot tubs in the rooms at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

There is a golf course next to Jewel Grande Montego Bay Resort & Spa – All Inclusive.

Jewel Grande Montego Bay Resort & Spa – All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 925 out of 1487 reviews
Rating 8 - Good. 310 out of 1487 reviews
Rating 6 - Okay. 145 out of 1487 reviews
Rating 4 - Poor. 57 out of 1487 reviews
Rating 2 - Terrible. 50 out of 1487 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Lin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service can be better
Stayed 5 nights in Dec 2024

4/10 Poor

Talha A

Travelled with family and small children
Disliked: Staff & service, amenities
Mediocre service, not worth the price of 6k for 4 days. Limited.food options, run down buildings, not stroller friendly

2/10 Terrible

Ahmet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They told us they were overbooked and did not give our second room until we really argued with them. It was 7:30 pm by the time they gave us our second room. They knew we needed an extra bed in the room, they did not provide it until the third day of our stay. Overall, horrible experience
Stayed 4 nights in Dec 2024

4/10 Poor

jennifer

Travelled with group
We stayed here on our annual girls trip, I am the one that book the trip. I travel to Mexico or Caribbean every other month and l've never had a resort say they were giving you an upgrade only to be given a downgrade. We arrived at hotel and room wasn't ready, we went and ate and came back and they said it wouldn't be ready until 5:00-5:30, since we thought we were getting an upgrade and we needed a ground or first floor we waited and waited. When we finally got called up for our keys I asked him again this is a lst floor and ocean front they assured me again that it was. We get to out building and it was indeed not 1st it was 4th and it was not ocean front. We had all been up since 1:00 am so I knew if we went back we would never get a room so we just stuck with our room. Our air conditioner never worked properly electricity went off. TERRIBLE!!!! With that being said the lobby bar was great and beach waitress were good. Coffee shop girls were so nice to talk with every morning and made excellent coffee! Be careful eating jerk chicken I witness him use same tongs to put meat on drip raw chicken juice across cooked chicken then pick up and put on someone's plate! I didn’t eat the chicken after witnessing that. I wanted to love this resort, but I also wanted the room I paid for.

8/10 Good

basil

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful ocean view.
Stayed 1 night in Dec 2024

8/10 Good

Georgette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so helpful and friendly
Stayed 1 night in Dec 2024

10/10 Excellent

Allena Shoshanna Hall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful! Every staff member was very nice and not asking for tips (even though we tipped everyone who helped us) it was nice for them to not be pushy about it. The food was AMAZING! Even the food at the buffet. We definitely will return next time we decide to travel back to JA. Thank you all for a smooth, safe, & entertaining Christmas vacation.
Stayed 4 nights in Dec 2024

8/10 Good

Karen

Stayed 5 nights in Dec 2024

10/10 Excellent

Vivette

Liked: Cleanliness, staff & service, property conditions & facilities
Service was very good staffing travel back to and forth.. excellent
Stayed 3 nights in Dec 2024

10/10 Excellent

Brett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great all inclusive option for the family. The staff are super friendly. The beach area is beautiful with lots of seating options and games. Food is fantastic.
Stayed 6 nights in Dec 2024

2/10 Terrible

Piotr

Disliked: Staff & service, property conditions & facilities
Booked an ocean front 3 bedroom for my family. On arrival we got a key and were escorted to the room with a parking lot view. We went back up the reception. Minutes later we were told that they “forgot” to tell us oceanfront has AC not working and they can fix it for 2 days… No reasonable compromise offered. We agreed to stay in the “parking lot view” room for two days if they can first show us the empty oceanfront with ac not working. After a lot of whispering and an hour wait the manager that was suppose to come talk to us still did not arrive. The manager miraculously appeared when we asked for refund and a cab so we can move to another hotel. Glad we are not staying here. Save yourself the trouble.
Stayed 4 nights in Dec 2024

4/10 Poor

Mickesha

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Vivette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staffing excellent driver on time good service
Stayed 1 night in Dec 2024

10/10 Excellent

Amy Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with lots of all inclusive food and activity options.
Stayed 5 nights in Dec 2024

10/10 Excellent

Rt Nardo

Stayed 2 nights in Dec 2024

6/10 Okay

simone

Stayed 6 nights in Dec 2024

10/10 Excellent

Alireza

Stayed 4 nights in Nov 2024

10/10 Excellent

Jofanny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BOOK YOUT STAY HERE! We truly enjoyed our stay at the Jewel Grande and truly didn’t want to leave! At Crickets- Hailie and Dwight were phenomenal! At the Orchids buffet - Tackiesha and others were simply outstanding ! Andre with baggage claim outside th property made sure our things were safe and did such a great job at communicating. Ackeem , spa receptionist as well as Cristal the spa valet , plus our masseuses - Soroyal and Loretta - were a delight! We cannot wait to return !
Stayed 4 nights in Dec 2024

4/10 Poor

Jasmine

Stayed 4 nights in Dec 2024

6/10 Okay

Nadine

Travelled with family
Liked: Staff & service, amenities
I think the property needs meaning the building needs to be revamped because of the wear and tears. I also think that it should be easier to get to someone such as your conciurge.. I also was a litt hesitant about the swimming beach ⛱️ areas.
Stayed 4 nights in Dec 2024

10/10 Excellent

Andrea Lynn, Hollis

Stayed 3 nights in Nov 2024

4/10 Poor

NICOLE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
DISSAPOINTING Stay at Jewel Grande Montego Bay I had high expectations for my stay at Jewel Grande Montego Bay, but unfortunately, it did not live up to the hype. The experience was disappointing for several reasons: • The water in my room was cold for 4 out of the 5 days of my trip, which was unacceptable for a resort of this caliber. Despite paying $2,200 for my stay, I was only offered a $150 credit for this major inconvenience. • The buffet was only available for breakfast, leaving limited and poor dining options for the rest of the day. Restaurants had makeshift outdoor cooking facilities, which were unusable when it rained. • Bars closed at 1 a.m., and they were not conveniently located in every building, making it inconvenient to enjoy what was supposed to be an all-inclusive experience. • Room service was terrible—an hour-long wait for a salad and burger that was subpar. The burger meat was low-quality, and the Caesar salad lacked Caesar dressing all five nights. • On a positive note, the hotel was clean, and the staff was polite, but this didn’t make up for the overall disappointing experience. The best part of my stay was the view, but for the price, I expected so much more. I cannot recommend Jewel Grande Montego Bay, and I hope they address these issues for future guests.

10/10 Excellent

Sita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024