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Jewel Grande Montego Bay Resort & Spa – All Inclusive

4.5 star property
Luxury resort on the beach, with 2 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Jewel Grande Montego Bay Resort & Spa – All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Aerial view
Private beach, white sand, beach cabanas, sun-loungers
Buffet
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • On private beach
  • Pool
  • All-inclusive
  • Parking included
The price is NZ$866
includes taxes & fees
28 Jan - 29 Jan

Explore the area

Map
Rose Hall, St James, Montego Bay
  • Three Palms Ocean Course
    ‪13 min walk‬
  • The Shoppes at Rose Hall
    ‪15 min walk‬
  • Half Moon Golf Course
    ‪15 min walk‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront | Living room

Suite, 2 Bedrooms, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
2 bedrooms
  • 152 sq m
  • Ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View (Partial, Butler)

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 2 Bedrooms, Ocean View (Partial, Butler)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
2 bedrooms
  • 152 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Partial, Romance)

Suite, 1 Bedroom, Ocean View (Partial, Romance)

Suite, 1 Bedroom, Ocean View (Partial, Romance)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Separate bedroom
  • 78 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Separate bedroom
  • 96 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout curtains
  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout curtains
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Grand Penthouse, 3 Bedrooms (Grande Luxe)

Grand Penthouse, 3 Bedrooms (Grande Luxe)

Grand Penthouse, 3 Bedrooms (Grande Luxe)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
3 bedrooms
  • 334 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Oceanfront

Grand Suite, 1 Bedroom, Oceanfront

Grand Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Fridge
Plasma TV
Washer/dryer
Ceiling fan
Premium bedding
  • 130 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout curtains
  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa, 3 Bedrooms, Garden View

Premium bedding, minibar, in-room safe, blackout curtains

Villa, 3 Bedrooms, Garden View

Highlights

Patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Blackout curtains
  • 408 sq m
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 2 Bedrooms, Resort View

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 2 Bedrooms, Resort View

Highlights

Balcony
Air conditioning
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 152 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Resort View

Deep-soaking bathtub, rainfall showerhead, designer toiletries

Suite, 1 Bedroom, Resort View

Highlights

Balcony
Air conditioning
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 96 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 3 Bedrooms, Oceanfront

Suite, 3 Bedrooms, Oceanfront

Suite, 3 Bedrooms, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
3 bedrooms
  • 184 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Blackout curtains
Premium bedding
Sofa bed - single
Ceiling fan
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Villa, 3 Bedrooms, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Villa, 3 Bedrooms, Oceanfront

Highlights

Patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
3 bedrooms
  • 408 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

View all photos for Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
3 bedrooms
  • 240 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

Similar properties

Aerial view

Hilton Rose Hall an All-Inclusive Resort

On private beach
Pool
All-inclusive
Spa
4.3 out of 5, Excellent, (1989)
The price is NZ$949
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Hilton Rose Hall an All-Inclusive Resort

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Jewel Grande Montego Bay Resort & Spa – All Inclusive. Within just a 15-minute stroll, you'll find Three Palms Ocean Course and The Shoppes at Rose Hall. Highlights at this all-inclusive resort include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the hot springs/mineral springs and mud bath. The restaurant, Waves, serves international cuisine and is open for breakfast and dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site gym and steam room. Plus you'll find free Wi-Fi in public areas, a conference centre and a snack bar/deli. There's also free valet parking, along with the convenience of an airport shuttle. .In proximity to this 4.5-property class Montego Bay resort you'll find Doctor's Cave Beach.
View more Resorts in Montego BayOpens in a new window

What's nearby

  • Half Moon Golf Course - 15 min walk
  • Montego Bay Convention Centre - 16 min walk
  • White Witch of Rose Hall Golf Course - 3 min drive
  • Cinnamon Hill Golf Course - 3 min drive
  • Rose Hall Great House - 3 min drive

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 18 min drive

Restaurants

  • ‪Urban Heat by FlavorZ - ‬10 min walk
  • ‪Lobby Bar - ‬4 min drive
  • ‪Choicez - ‬6 min walk
  • ‪The Jerk Hut - ‬5 min drive
  • ‪Waves Restaurant - ‬1 min walk

About this property

Jewel Grande Montego Bay Resort & Spa – All Inclusive

Luxury resort on the beach, with 2 outdoor pools
Jewel Grande Montego Bay Resort & Spa – All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Jewel Grande Montego Bay Resort & Spa – All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a steam room, a fitness centre and a rooftop terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Montego Bay resort.

  • 217 guestrooms or units
  • 12 levels
  • 3 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 2 coffee shops
  • 4295 sq ft of conference space
  • 399 sq. m of conference space
  • Built in 2009
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Jewel Grande Montego Bay Resort & Spa – All Inclusive offers 217 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Plasma televisions come with digital channels.

Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges
  • 7 restaurants
  • Snack bar/deli

Restaurants on site

  • Cricket's Beach Grill
  • Fiery Pelican Outdoor Gri
  • Le Bouchon
  • Pierside Restaurant
  • Waves

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (4,295 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 33 per person (return)
  • Airport shuttle fee per child: USD 16.5 (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Hotel Jewel Grande Montego Bay Resort & Spa – All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Bay Resort & Spa – All Inclusive Resort

Frequently asked questions

What is the cancellation policy at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Jewel Grande Montego Bay Resort & Spa – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Jewel Grande Montego Bay Resort & Spa – All Inclusive on 28 Jan 2025 start from NZ$866.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Yep, Jewel Grande Montego Bay Resort & Spa – All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Jewel Grande Montego Bay Resort & Spa – All Inclusive?

The closest beach to Jewel Grande Montego Bay Resort & Spa – All Inclusive is Doctor's Cave Beach (11.4 km).

Is there a spa on site at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Yep, there is an onsite spa at Jewel Grande Montego Bay Resort & Spa – All Inclusive. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Jewel Grande Montego Bay Resort & Spa – All Inclusive have a pool?

Jewel Grande Montego Bay Resort & Spa – All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Jewel Grande Montego Bay Resort & Spa – All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Jewel Grande Montego Bay Resort & Spa – All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Jewel Grande Montego Bay Resort & Spa – All Inclusive.

Is Jewel Grande Montego Bay Resort & Spa – All Inclusive family-friendly?

You bet! With amenities such as a playground, an arcade and 2 outdoor pools, it's no surprise that Jewel Grande Montego Bay Resort & Spa – All Inclusive is a hit with families.

Are there hot tubs in the rooms at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

There is a golf course next to Jewel Grande Montego Bay Resort & Spa – All Inclusive.

Jewel Grande Montego Bay Resort & Spa – All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 807 out of 1301 reviews" "
Rating 8 - Good. 265 out of 1301 reviews" "
Rating 6 - Okay. 131 out of 1301 reviews" "
Rating 4 - Poor. 51 out of 1301 reviews" "
Rating 2 - Terrible. 47 out of 1301 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Guru

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend

10/10 Excellent

Karen

Stayed 1 night in Oct 2024

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. I have no complaints except for the room service for food. Takes at least an hour. Get the butler service if it’s an option, they help you out with everything. The food was amazing, the liquor on point and the views just breath taking. We will be back!
Stayed 4 nights in Oct 2024

2/10 Terrible

KunjalKumar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
(Do Not Recommend) Check-In Process: Entrance is poorly lit, very dark. Arrived for check-in at 2 PM; informed that the room wasn't ready (understandable as check-in is at 4 PM). Front desk staff indicated that the two-bed beachfront room we booked was unavailable due to a water issue. Offered a supposedly "upgraded" room on the 8th floor, which overlooked a noisy main road and party scene, rather than the beach. Even after not providing the room we booked, we received our room at 4:45 PM. Front desk staff were indifferent, showing no concern for our tiredness or the kids; their attitude was unprofessional, as they merely stated, "We’ll let you know when it’s ready." Returned at 4 PM to complete check-in; given a key but instructed to return for the room number. Confusing key programming process; staff was rude and unprofessional, offering no options for room selection. Room Condition: Room was outdated and poorly maintained. Noisy fans; air conditioning took a long time to cool the room. 8th-floor area was dirty, dusty, and lacked cleanliness. Elevator was slow and unsettling. Restaurant Experience: No information provided about restaurant hours or reservations; had to figure it out on our own. Limited dining options; lunch buffet was the primary choice. Breakfast was decent; lunch was good. For dinner, told reservations weren't needed, but upon arrival, we were asked to wait or make a reservation. Even with a reservation the next day, had to wait an hour for
Stayed 4 nights in Oct 2024

10/10 Excellent

Henok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jewel Grande is a very neat, has great service and beautiful.
Stayed 4 nights in Oct 2024

4/10 Poor

Iraida

Travelled with group
Disliked: Amenities
The food at ALL of the restaurants was a huge disappointment.

4/10 Poor

Ronesha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Iesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facility, accommodating staff and great cuisine!!!
Stayed 4 nights in Oct 2024

8/10 Good

Mercedes, BRONX

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, the buffet and the restaurants were very good. I only had one person to complain about and that was the guy who was the hostess for the jam/mex night every other staff member there were great. Good drinks too.
Stayed 3 nights in Oct 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Offseason in October was a great choice! Very few people and still great service by the staff! This was a memorable time!
Stayed 3 nights in Oct 2024

4/10 Poor

Traci

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not Impressed
Service was seriously lacking! Villa was not prepped with utensils, plates, mugs etc for 6 guests. Took 2-3 hours to get food orders. Waited 1.5 hours for jerk chicken on the beach. Location of villa was convenient, beach was nice. No pool table as in images. It was off season, and very clear the B crew was on duty.
Stayed 4 nights in Oct 2024

6/10 Okay

megan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Landscaping beautiful. Bathroom and vanity light didnt work. Unclear communication about dinner reservation. Dilapidated door next to A803. Shout out to Jeneel!
Stayed 3 nights in Oct 2024

2/10 Terrible

yoon joung, bayside

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt tell me about details .
Stayed 4 nights in Oct 2024

8/10 Good

Vanjiline

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff here are beyond sweet and ready to help. The dining was ok- it promised 10 restaurants but you need to make reservations for almost all and they are not all open daily. I think there are only 6 restaurants to eat which serve the same food daily except for the buffet
Stayed 6 nights in Oct 2024

8/10 Good

Kaweenia

Travelled with family
Our stay at Jewel was good but there are def improvements that need to be made. The good: -They called me days ahead and made sure to check in and ask if anything was needed and if I had any questions. -Check-in and out was very smooth -The steak house! - The breakfast options -The bar options and staff -The beach was very accessible and the staff assisting with food orders were amazing.. especially one young lady and I wish I got her name. - The dj on Tuesday night from 10-12 - The dj and young lady doing the family game night The bad: -The beach needs cleaning and has no motorized activity options. -The floors in the room and shower felt terrible! -The Italian restaurant with the exception of that bruschetta ! I got the Caesar salad which was bitter and the croutons tasted old. The chicken Alfredo was good but I didn’t get any chicken. -The amount of shuttle buses because one is just not enough. -There needs to be a digital option for finding food and entertainment information I wish I knew where to get a good coffee but overall I would return and recommend to friends. I think these are small adjustments that can easily be done. The staff was amazing overall and made sure they accommodated our needs.
Stayed 2 nights in Oct 2024

4/10 Poor

Biswajit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk staff was rude.
Stayed 3 nights in Sep 2024

10/10 Excellent

Dhiogo Moreno

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Karam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome overall
Stayed 4 nights in Oct 2024

10/10 Excellent

Natasha

Stayed 4 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 4 nights in Oct 2024

2/10 Terrible

Benjamin

Stayed 5 nights in Sep 2024

8/10 Good

Todd A

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our stay overall was amazing. Aside from the major inconvenience of a “main water pipe bursting” leaving us on the first day, into the second day, with absolutely no water or ability to flush the toilets. We were told it would be fixed in an hour, which was a lie because after speaking with other people in our building, it had already been an issue for days. It was finally fixed on day 2 but then an issue again on our final day. We aren’t ones to complain EVER, but after getting no answer at the main desk on the phones we were forced to go down to ask if we could bathe in one of the other buildings. It was a huge inconvenience to be staying at a beautiful resort, not able to wash our hands, brush our teeth, shower or use our toilet, not to mention how much time was wasted checking back at the main lobby throughout the days for updates. But aside from all that, we must say the food was amazing at every restaurant, the staff was very attentive, the pools and beach were beautiful. Not much night life, but that didn’t bother us too much. We do still recommend this resort, because I’m sure the water issue isn’t a common occurrence. We just happened to be unlucky in our timing with our stay.
Stayed 6 nights in Oct 2024

8/10 Good

Felicia Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great food
Stayed 4 nights in Oct 2024

2/10 Terrible

Tony

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our room had no running water. Was told it would be fixed by the time we got back from dinner. Returned from dinner and still no water. Had to go to front desk and get switched to a different building which took almost 2 hours.
Stayed 1 night in Oct 2024