6/10 Okay
Patricia B., Columbus, Mississippi
31 Jul 2024
Liked: Cleanliness
Beautiful Property, But With Issues
This property is aesthetically gorgeous, absolutely beautiful. There were a few issues. There was an electrical current in the pool that "grabbed" my daughters. We discovered this on our second day. Staff turned off the circuit breakers to the lights in the pool, but that did not stop the electricity. The electrician could not figure out how to fix the problem. That made me very suspicious about the wiring for the lights in the pool. This was an obviously serious safety concern. We didn't use it for the rest of our visit as the owner could not remedy this situation. Lots of bugs converge on the trees in the bathrooms. One shower wouldn't drain. The house was impeccably clean. It is a tropical location, so expect to see huge cockroaches in the bedrooms/bathrooms. The staff were outstanding, especially Ricardo - he provided expert assistance throughout. The head cook gave me receipts for every food purchase. The food was great. There is no table inside the house where we could sit down and eat at as a family. So be advised, bugs come to dinner with you outside. We were not allowed to secure the house when we left during the day, even though staff used an outside kitchen. No privacy during the day, always 3 to 5 staff going in and throughout the house. Not being able to use the pool for the remainder of our trip was a real downer and is unacceptable for the price we paid. Lovely property, but I'll pass next time.
Patricia B.
Stayed 4 nights in Jul 2024