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Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

4.0 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

On the beach, white sand, free beach cabanas, sun-loungers
Lobby
Lobby
On the beach, white sand, free beach cabanas, sun-loungers
Aerial view

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Gym
The current price is NZ$648
includes taxes & fees
7 Apr - 8 Apr

Explore the area

Map
Cooper Penn, Falmouth, Trelawney
  • Burwood Beach
    ‪13 min walk‬
  • Blue Waters Beach Club
    ‪13 min walk‬
  • Luminous Lagoon
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪41 min drive‬

Room options

View all photos for Luxury Ocean view Room

Beach/ocean view

Luxury Ocean view Room

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Premium bedding
  • Ocean view
  • 36.4 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Presidential Jacuzzi Ocean view One Bedroom Suite Diamond Club

LCD TV, pay films, MP3 dock

Luxury Presidential Jacuzzi Ocean view One Bedroom Suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • Ocean view
  • 76.0 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Swim out Pool view One Bedroom Suite Diamond Club

LCD TV, pay films, MP3 dock

Luxury Presidential Jacuzzi Swim out Pool view One Bedroom Suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 76.0 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club

LCD TV, pay films, MP3 dock

Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • Ocean view
  • 135.5 sq m
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Ocean view Two Bedroom Suite Diamond Club

LCD TV, pay films, MP3 dock

Luxury Presidential Jacuzzi Ocean view Two Bedroom Suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • Ocean view
  • 135.5 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite swim out Diamond Club

Terrace/patio

Luxury Junior Suite swim out Diamond Club

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Private pool
Air conditioning
Free minibar items
LCD TV
  • Sea view
  • 59.5 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Corner View Diamond Club

Luxury Junior Suite Ocean Corner View Diamond Club

Luxury Junior Suite Ocean Corner View Diamond Club

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Pillow-top bed
  • Partial ocean view
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Ocean view Room Diamond Club

Beach/ocean view

Luxury Ocean view Room Diamond Club

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Premium bedding
  • Ocean view
  • 36.4 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Junior Suite Ocean view Diamond Club

View from room

Luxury Junior Suite Ocean view Diamond Club

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Premium bedding
  • Ocean view
  • 59.5 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Premium bedding
  • 29.8 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Junior Suite Ocean view

View from room

Luxury Junior Suite Ocean view

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Pillow-top bed
  • Ocean view
  • 69.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chairman Beach Walkout Swim Out Suite Diamond Club

Chairman Beach Walkout Swim Out Suite Diamond Club

Chairman Beach Walkout Swim Out Suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 112.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club

Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club | Terrace/patio

Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Premium bedding
  • Ocean view
  • 69.4 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Falmouth

A family-friendly stay in Falmouth awaits you at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only. Within just a 15-minute stroll, you'll find Jamaica Beaches and Burwood Beach. Highlights at this beachfront property include 11 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include massages, facials and mani/pedis. The restaurant, Dorado – Seafood Grill, serves seafood and is open for dinner. With 2 poolside bars and 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site water park and gym. Additionally, you'll find free Wi-Fi in public areas, a lazy river and an outdoor tennis court. Each morning free full breakfast is offered between 7:00 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 4-property class Falmouth property include Rose Hall Great House and Montego Bay Marine Park.

What's nearby

  • Burwood Beach - 13 min walk - 1.1 km
  • Blue Waters Beach Club - 13 min walk - 1.1 km
  • Luminous Lagoon - 3 min drive - 2.7 km
  • Martha Brae River - 4 min drive - 3.4 km
  • Jamaica Swamp Safari Village - 8 min drive - 8.3 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 41 min drive

Restaurants

  • ‪Captain's Market - ‬9 min drive
  • ‪Steakhouse - ‬9 min drive
  • ‪Kfc - ‬7 min drive
  • ‪Royalton Sands Beach Bar - ‬7 min walk
  • ‪Martini Bar - ‬7 min drive

About this property

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

Adults-only beachfront property with 3 outdoor pools
Some rates at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 11 bars/lounges. WiFi and wired Internet are free in public spaces. This eco-certified property also offers a water park, outdoor tennis courts and a hot tub. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Falmouth property.

  • 352 guestrooms or units
  • 6 buildings
  • 11 dining venues
  • 2 bars by the pool
  • 11 bars or lounges
  • Full breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only offers 352 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and free minibar items. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include facials, body treatments and manicures and pedicures.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Armadillo -Tex Mex
  • Calypso -West Indies
  • Dorado – Seafood Grill
  • Grazie Italian Trattoria
  • Zen – Teppanyaki & Asian

Things to do

  • 3 outdoor pools
  • 9-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • TV in common areas
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (229 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton White Sands
Royalton White Sands All Inclusive
Royalton White Sands All Inclusive Falmouth
Royalton White Sands Falmouth
Royalton White Sands All Inclusive Hotel Falmouth
Royalton White Sands All Inclusive Hotel
Royalton White ds Inclusive F
Royalton White Sands All Inclusive
Royalton White Sands Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only on 7 Apr 2025 start from NZ$647.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Yep, Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Yep, Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only is on Jamaica Beaches. Fun beach activities include yoga and volleyball.

Is there a spa on site at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Yep, The Royal Spa is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only have a pool?

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only a romantic place to stay?

1 hot tub and free beach cabanas, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only.

Is Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only family-friendly?

No, Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only is an adults-only property.

Does Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only serve breakfast?

Sure does, free full breakfast is served daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Relax with a coldie at the 2 poolside bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves seafood.

What time are check-in & check-out at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

No, pets and service animals are not allowed.

Is there a golf course on site at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

There is a golf course next to Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only.

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 170 out of 390 reviews
Rating 8 - Good. 78 out of 390 reviews
Rating 6 - Okay. 61 out of 390 reviews
Rating 4 - Poor. 36 out of 390 reviews
Rating 2 - Terrible. 45 out of 390 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kiran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Royalton was awesome, I would recommend this hotel to everyone
Stayed 2 nights in Dec 2024

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
I love it here, will be back soon.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nerissa

Stayed 2 nights in Dec 2024

10/10 Excellent

Ruane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place just need more options to shop like to buy toothpaste etc.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hellen

Stayed 3 nights in Dec 2024

10/10 Excellent

Shaneen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome times
Awesome Christmas holifay trip. Would totally do it again. They had a Christmas music parade. Dancers and drummers. The staff did a tremendous job. At breakfast there was in-dining entertainment. A beautiful lady singing songs and on Christmas an artist by the name of Simone stunned us with her beautiful vocals. All love
Stayed 3 nights in Dec 2024

10/10 Excellent

Carla

Stayed 1 night in Dec 2024

6/10 Okay

D'wayne

Stayed 1 night in Dec 2024

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More authentic Jamaican food I mean it was Jamaica
Stayed 5 nights in Dec 2024

10/10 Excellent

Stacy, chicago

Liked: Cleanliness
Stayed 4 nights in Dec 2024

6/10 Okay

Anthony M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall not bad but it could've been a lot nicer.
Stayed 3 nights in Dec 2024

10/10 Excellent

Nakia

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone
Stayed 3 nights in Dec 2024

10/10 Excellent

tyrell

Stayed 1 night in Nov 2024

10/10 Excellent

Tafari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Trisane

Liked: Cleanliness
Disliked: Room comfort
5
Why is it an all inclusive hotel but yet you have to pay for some food options I don’t get that at any other hotel will never book again
Stayed 1 night in Nov 2024

2/10 Terrible

Stephanie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood on the sheets, there was a bad leak from bathroom and ac unit. The leak was in from of door as I walked in I slipped and fell. I let guest service know and the downgraded our room in the middle of the night. I was speaking to the night manager letting him know how inconvenient it was and hung up the phone
Stayed 4 nights in Nov 2024

8/10 Good

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the infinity pool and the room.
Stayed 3 nights in Nov 2024

4/10 Poor

Bianca Latrice

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Carlyle

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities
I can not be more disappointed and dissatisfied with this property; they really ruined my vacations. They mixed up my reservation with an other guest with the same last name and they checked me in an inferior room category that was unpaid when mine was paid and I had a superior room. It won’t be a problem if they would have corrected their mistake immediately but they made me sleep in that inferior room 2 days of my 4 days stay, they didn’t gave me anything they promised me, interesting enough it was never a manager around te talk to, they completely ignored me and my husband, they never solved anything. The room didn’t have towels, iron, iron board and other amenities that we have to constantly keep asking for and they never bring to us or if they did they took several hours or a day or 2. (The iron never arrived and we were there for a formal event so we could never iron our clothes… imagine…) the food is very deficient and the drinks absolutely horrible.. worst I have never ever try in any other resort. It was SOOOOO many things that were wrong with this hotel that I will never finish. We basically paid for a room and an experience that we never received and they ruined our vacation. We wasted so many hours and days fighting with them to get nowhere.. truly horrible!!! Not only for my husband and I but for the 30-40 ppl in our family that were there for the event we were all attending.
Stayed 4 nights in Nov 2024

10/10 Excellent

ASHANTI

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay.
Stayed 2 nights in Nov 2024

4/10 Poor

Julius

Stayed 2 nights in Oct 2024

6/10 Okay

Renee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like your excursion service. I bought the horseback riding package and was forced to ride in a STORM, because they refused to give a refund. Horrible and never again.
Stayed 5 nights in Oct 2024

8/10 Good

mark

Stayed 2 nights in Oct 2024

8/10 Good

Denitra, Atlanta

Liked: Staff & service, amenities, property conditions & facilities
The adult side did not have a tub in the room at the Hideaway Royalton in Jamaica and Expedia made it seem as if they had the tub / jacuzzi in the room. The view wasn't an ocean view. The rooms was very small and the glass in the shower was not as clean. The sensors for the air conditioner was not working properly. The doors would be closed and the air conditioner would not come on... However some of the staff provided outstanding services: Manager Jefrey Ruthanne, Clevon, Dantay the photographer .
Stayed 4 nights in Oct 2024