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Carmel Valley Ranch, in The Unbound Collection by Hyatt

4.0 star property
Family-friendly hotel with 2 restaurants and 3 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Carmel Valley Ranch, in The Unbound Collection by Hyatt

3 outdoor pools, open 5:30 AM to 8:00 PM, free pool cabanas
Premium bedding, in-room safe, desk, blackout curtains
Exterior
Suite (Vineyard)
Suite, 2 Bedrooms (Carmel Family)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Bar
  • Hot tub
The price is NZ$984
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
One Old Ranch Road, Carmel, CA, 93923
  • Carmel Valley Ranch Golf Course
    7 min walk
  • Folktale Winery and Vineyards
    2 min drive
  • Garland Ranch Regional Park
    4 min drive
  • Monterey, CA (MRY-Monterey Peninsula)
    19 min drive

Room options

Suite, 1 King Bed with Sofa bed, Accessible (Hilltop Ranch, Shower, Outdoor Tub)

Highlights

Patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 74 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed, Accessible (Vineyard Oak, With Shower)

Highlights

Patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 65 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Carmel King)

Suite, 2 Bedrooms (Carmel King)

Suite, 2 Bedrooms (Carmel King)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 111 sq m
  • Hill view
  • Sleeps 6
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed (Santa Lucia with Shower)

Premium bedding, in-room safe, desk, blackout curtains

Studio, 1 King Bed with Sofa bed (Santa Lucia with Shower)

Highlights

Patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Hilltop Ranch with Outdoor Tub)

Suite, 1 King Bed with Sofa bed (Hilltop Ranch with Outdoor Tub)

Suite, 1 King Bed with Sofa bed (Hilltop Ranch with Outdoor Tub)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Private hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 79 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Santa Lucia)

Studio, 1 King Bed with Sofa bed (Santa Lucia)

Studio, 1 King Bed with Sofa bed (Santa Lucia)

Highlights

Patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Carmel Family)

Suite, 2 Bedrooms (Carmel Family)

Suite, 2 Bedrooms (Carmel Family)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 111 sq m
  • Hill view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite (Estate)

Suite (Estate)

Suite (Estate)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 74 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed (Vineyard Oak with Outdoor Tub)

Studio, 1 King Bed (Vineyard Oak with Outdoor Tub)

Studio, 1 King Bed (Vineyard Oak with Outdoor Tub)

Highlights

Patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Vineyard)

Suite (Vineyard)

Suite (Vineyard)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 74 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Live Oak)

Suite, 2 Bedrooms (Live Oak)

Suite, 2 Bedrooms (Live Oak)

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 111 sq m
  • Hill view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 King Bed with Sofa bed (Ranch)

Suite, 1 King Bed with Sofa bed (Ranch)

Suite, 1 King Bed with Sofa bed (Ranch)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 74 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (2 Double Beds with Sofa Bed, Ranch)

Suite (2 Double Beds with Sofa Bed, Ranch)

Suite (2 Double Beds with Sofa Bed, Ranch)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 74 sq m
  • Hill view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed (Vineyard Oak)

Studio, 1 King Bed (Vineyard Oak)

Studio, 1 King Bed (Vineyard Oak)

Highlights

Patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Accessible (2 Double Beds with Sofa Bed, Ranch)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 74 sq m
  • Hill view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

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The Quail Lodge

Pool
Spa
Pet-friendly
Parking included
4.7 out of 5, Exceptional, (1000)
The price is NZ$513
for 1 night
includes taxes & fees
14 Jan - 15 Jan
The Quail Lodge

About the area

Carmel

A family-friendly stay in Carmel awaits you at Carmel Valley Ranch, in The Unbound Collection by Hyatt. Within a 10-minute stroll you'll find Carmel Valley Ranch Golf Course and Folktale Winery and Vineyards within a 30-minute walk. Highlights at this eco-friendly hotel include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Valley Kitchen, serves local cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy access to 3 hot tubs and 8 outdoor tennis courts along with a golf course and a gym. Meeting rooms, a 24-hour business centre, and conference space are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a steam room and a children's swimming pool. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Places within a 15-minute drive of this 4-property class Carmel hotel include Garland Ranch Regional Park and Carmel Beach.

What's nearby

  • Carmel Valley Ranch Golf Course - 7 min walk
  • Folktale Winery and Vineyards - 2 min drive
  • Quail Lodge Resort & Golf Club - 5 min drive
  • Carmel Beach - 15 min drive
  • Monterey Bay Aquarium - 20 min drive

Getting around

  • Monterey Station - 24 min drive
  • Monterey, CA (MRY-Monterey Peninsula) - 19 min drive

Restaurants

  • ‪Starbucks - ‬20 min drive
  • ‪Jack in the Box - ‬20 min drive
  • ‪Tarpy's Roadhouse - ‬20 min drive
  • ‪Baja Cantina Grill & Filling Station - ‬5 min drive
  • ‪Trailside Cafe & Beer Garden - ‬10 min drive

About this property

Carmel Valley Ranch, in The Unbound Collection by Hyatt

Family-friendly hotel with 2 restaurants and 3 outdoor pools
Carmel Valley Ranch, in The Unbound Collection by Hyatt offers its guests a full-service spa, a golf course, 3 outdoor swimming pools, and 3 hot tubs. There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A children's pool, a fitness centre, and a steam room are also featured at the family-friendly Carmel Valley Ranch, in The Unbound Collection by Hyatt. Self parking and valet parking are free.

This 4-star Carmel hotel is smoke free.

  • 1 floor
  • 179 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Carmel Valley Ranch, in The Unbound Collection by Hyatt offers 179 accommodations with fireplaces and iPod docking stations. Rooms open to patios. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Microwaves, in-room massages and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 6 to 20 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Private picnics

Restaurants on site

  • River Ranch Cafe
  • The Clubhouse Grill
  • The Market & Creamery
  • Valley Kitchen

Things to do

  • 18-hole golf course
  • 3 outdoor pools
  • 3 spa tubs
  • 8 outdoor tennis courts
  • Archery
  • Basketball
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Hiking/biking trails
  • Library
  • Mountain biking
  • Pilates classes
  • Playground
  • Pro golf shop
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 195 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 77.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Fitness/yoga classes
  • In-room coffee
  • Newspaper
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 for adults and USD 6 to 20 for children
  • Pet fee: USD 195 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 5:30 AM to 8:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Carmel Valley Ranch
Carmel Valley Ranch Hotel
Ranch Carmel Valley
Carmel Valley Hotel
Carmel Valley Ranch Hotel Carmel
Carmel Valley Resort
Carmel Valley Ranch Resort

Frequently asked questions

What is the cancellation policy at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

Carmel Valley Ranch, in The Unbound Collection by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Carmel Valley Ranch, in The Unbound Collection by Hyatt on 5 Jan 2025 start from NZ$846.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

Yep, Carmel Valley Ranch, in The Unbound Collection by Hyatt has a free self car park and free valet parking.

Are there any beaches close to Carmel Valley Ranch, in The Unbound Collection by Hyatt?

The closest beach to Carmel Valley Ranch, in The Unbound Collection by Hyatt is Carmel Beach (11.7 km).

Is there a spa on site at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

Yep, there is an onsite spa at Carmel Valley Ranch, in The Unbound Collection by Hyatt. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Carmel Valley Ranch, in The Unbound Collection by Hyatt have a pool?

Carmel Valley Ranch, in The Unbound Collection by Hyatt has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 5:30 AM to 8:00 PM.

What luxury perks are available at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

Carmel Valley Ranch, in The Unbound Collection by Hyatt features 3 outdoor pools, 3 hot tubs and free pool cabanas. All guestrooms come with premium bedding and fireplaces.

What makes Carmel Valley Ranch, in The Unbound Collection by Hyatt a romantic place to stay?

Couples spa treatments and al fresco dining, as well as premium bedding and fireplaces in the guestrooms, help set the scene for a romantic weekend at Carmel Valley Ranch, in The Unbound Collection by Hyatt.

Is Carmel Valley Ranch, in The Unbound Collection by Hyatt family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds and travel cots in the guestrooms, it's no surprise that Carmel Valley Ranch, in The Unbound Collection by Hyatt is a hit with families.

Does Carmel Valley Ranch, in The Unbound Collection by Hyatt serve breakfast?

Yeah, cooked-to-order breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

No, Carmel Valley Ranch, in The Unbound Collection by Hyatt does not offer an airport shuttle service.

Is there a bar or restaurant at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

Dogs are welcome at Carmel Valley Ranch, in The Unbound Collection by Hyatt, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Is there a golf course on site at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

Yep, Carmel Valley Ranch, in The Unbound Collection by Hyatt has an 18-hole golf course. A golf driving range, golf lessons, golf caddies and golf carts are also available.

Carmel Valley Ranch, in The Unbound Collection by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 522 out of 744 reviews" "
Rating 8 - Good. 129 out of 744 reviews" "
Rating 6 - Okay. 49 out of 744 reviews" "
Rating 4 - Poor. 25 out of 744 reviews" "
Rating 2 - Terrible. 19 out of 744 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Stayed 2 nights in Sep 2024

8/10 Good

Eric, Studio City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Meg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Harleen

Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The garbage smell behind the lodge was noticeable when crossing the bridge.
Stayed 2 nights in Jul 2024

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and very nice staff!
Stayed 2 nights in Jul 2024

10/10 Excellent

Louise

Stayed 3 nights in Jul 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved all the activities
Stayed 3 nights in Jul 2024

10/10 Excellent

Miles

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing place. Great for kids
Stayed 2 nights in Jul 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

CHRISTOPHER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay from start to finish. Looking forward to going back in the future
Stayed 3 nights in Jun 2024

10/10 Excellent

Lynnde

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful
Stayed 3 nights in Jun 2024

8/10 Good

Ana, Beaverton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Good place especially for families with kids. However, the restaurant service is poor--slow, tables not ready for reservation time (even when few people, they had us wait in the lobby and then after leading us to the table they combined them in front of us while we waited in between diners/other tables). Room Service had to come twice because they 'forgot' part of the order. Basically, the kitchen needs work! The maintenance of the room balcony areas were not clean. The buildings needed noticeable repainting. The public areas were in good shape. Shuttle services were fine. It's still a nice place to visit with lots to do, but I'm afraid it seems to be going a little down.
Stayed 3 nights in May 2024

2/10 Terrible

Miriam

Travelled with family
Disliked: Staff & service, amenities
Do not book over the phone; unless you want to be disappointed! Staff was disoriented about the property and gave us wrong information which was very uncomfortable & hard to understand. I’m thinking most people work part-time as no-one knows what is going on!
Stayed 3 nights in Feb 2024

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The deck bath tub was amazing. The staff is great.
Stayed 2 nights in Apr 2024

2/10 Terrible

Lauren, CHICAGO

Disliked: Staff & service, property conditions & facilities
One of the worst customer service experiences I e had. Over and over I found the front desk to be unhelpful, unsympathetic, dismissive and unkind. They gave incomplete communication time and time which resulted in hours of wasted time. Waiting for rides, waiting for rooms, ect. The property is insanely dated for the price. The rooms have 90s furniture and most rooms don’t have views. Save yourself time and frustration and book elsewhere. The grounds however are lovely.
Stayed 1 night in Apr 2024

10/10 Excellent

Shilu

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended!! The room is clean and spacious. However the pet fee is a bit high and it didn't show the cost when I reserved the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Emily

Stayed 1 night in Mar 2024

10/10 Excellent

Kari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a beautiful place. Plan time to stay and enjoy all the amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Navanshu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Simone, Saratoga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Unfortunately we were there during construction so no playground on site right now but it sounds like they are remodeling for something bigger and better. We are excited to return and see what it is!
Stayed 2 nights in Feb 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024