2/10 Terrible
Serena
8 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this establishment is very hateful and has discrimination in their heart reason being is because I asked for early check-in was told to come at 2:00 I was then told to wait until 3:00 two women approached the office to get a room and was given their key right away as they headed off to their room I was made to wait not only did I have to wait for my key from the office when I was giving my key from the office my room wasn't even clean they gave me a key to a room that wasn't clean so if your housekeeping's in that room cleaning they are supposed to report to the office anything that's wrong with that their room why is it that when I go in the room I have no shower door on the stall staff says I didn't say anything well I believe you knew but just didn't care decided to throw me in that room as if I'm not a paying customer just like the woman that came after me and was treated as if they were VIP so better than me.I'm going to show you the pictures and you can tell from the reviews yourself how these people really care for other human beings a facility should not I'm sorry a business should not treat people of such manner. The way I was handled no one should have to be treated in such a way. And when I tell you Hotel.com made themselves not part of the equation I was a walking dollar bill not a human being.
Serena
Stayed 1 night in Oct 2024