2/10 Terrible
Richard
Travelled with family
26 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is an absolute disaster when it comes to customer service and respect for guests. I have never encountered such scandalous treatment. I left my very expensive Wrangler denim jacket in the room. As soon as I realized it, I called the hotel, and they assured me that the jacket would be secured. The next day, instead of getting a proper response and an apology, I was told that the jacket is *gone* and that they *can't do anything*. No effort to resolve the issue, no interest – complete ignorance.
They didn't even bother to check who cleaned the room or search for the item, as if it didn’t matter at all. When I returned to the hotel, they promised to check the cameras and investigate, but they never got back to me. And here's the worst part: they implied that I must not know where I left my jacket because 'their staff would never take it'. Such treatment of a guest is a complete joke! Instead of conducting an honest investigation, they blame the customer and take no responsibility.
This hotel, despite being very popular, has shown me a total lack of professionalism, care for the customer, and respect. In practice, they support theft because rather than helping, they shift the blame onto the guest. I am outraged and will never return to this place. A warning to all: if you lose something here, the hotel won't lift a finger, and they might even suggest it's your fault. Avoid this place at all costs!"
Richard
Stayed 1 night in Sep 2024