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The Hermitage Hotel Mount Cook

4.5 star property
Luxury hotel with 2 restaurants and 24-hour front desk

Photo gallery for The Hermitage Hotel Mount Cook

Bar (on property)
Front of property
Breakfast area
Point of interest
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
89 Terrace Road, Mount Cook National Park, Mount Cook, 7999
  • Sir Edmund Hillary Alpine Centre
    ‪1 min walk‬
  • Mount Cook National Park
    ‪1 min walk‬
  • Aoraki / Mount Cook Visitor Center
    ‪4 min walk‬
  • Mount Cook (MON)
    ‪7 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Highlights

Soundproofed
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Satellite channels
Wardrobe
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Double or Twin Room, Mountain View

Premium Double or Twin Room, Mountain View

Premium Double or Twin Room, Mountain View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Shower/bath combination
Hydromassage showerhead
Private bathroom
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double or Twin Room, Mountain View

Signature Double or Twin Room, Mountain View

Signature Double or Twin Room, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hydromassage showerhead
Shower/bath combination
Bathrobes
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Double Room, Mountain View

Standard Double Room, Mountain View

Standard Double Room, Mountain View

Highlights

Furnished balcony or patio
Soundproofed
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Satellite channels
  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Mountain View

View from room

Superior Twin Room, Mountain View

Highlights

Furnished balcony or patio
Soundproofed
Flat-screen TV
Hairdryer
Separate bath and shower
Hydromassage showerhead
Private bathroom
Electric kettle
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Room

Haka House Aoraki Mt Cook

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
4.3 out of 5, Excellent, (63)
The price is NZ$810
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Haka House Aoraki Mt Cook

About the area

Mount Cook

A luxury stay in Mount Cook awaits you at The Hermitage Hotel Mount Cook. You'll be within steps of Sir Edmund Hillary Alpine Centre and within a short 5-minute stroll of Te Wahipounamu. Highlights at this eco-friendly hotel include 2 restaurants, free self-parking and a bar/lounge. .The buffet restaurant, Alpine Restaruant, is open for breakfast, lunch and dinner. Snowline Bar is the hotel's own bar. Enjoy access to bike hire, hiking/biking trails and a playground. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. .Places within a short walk of this 4.5-property class Mount Cook hotel include Mount Cook National Park and Aoraki / Mount Cook Visitor Center.

What's nearby

  • Sir Edmund Hillary Alpine Centre - 1 min walk
  • Mount Cook National Park - 1 min walk
  • Aoraki / Mount Cook Visitor Center - 4 min walk
  • Kea Point Walk - 18 min walk
  • Tasman Lake - 10 min drive

Restaurants

  • ‪Old Mountaineers' Cafe, Bar and Restaurant - ‬4 min walk

About this property

The Hermitage Hotel Mount Cook

Luxury hotel with 2 restaurants and 24-hour front desk
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury The Hermitage Hotel Mount Cook. Self parking is free.

This 4.5-star Mount Cook hotel is smoke free.

  • 164 guestrooms or units
  • 2 dining venues
  • Deli
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
The Hermitage Hotel Mount Cook offers 164 accommodations with a hairdryer and free toiletries. Flat-screen televisions come with satellite channels. This Mount Cook hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and fridges can be requested.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alpine Restaruant
  • Panorama Room
  • Sir Edmund Hillary Cafe
  • Snowline Bar

Things to do

  • Bicycle rentals
  • Hiking/biking trails
  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Refrigerator on request

More

  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hermitage Hotel Mount Cook
Hermitage Mount Cook
The Hermitage Mount Cook
The Hermitage Hotel Mount Cook Hotel
The Hermitage Hotel Mount Cook Mount Cook
The Hermitage Hotel Mount Cook Hotel Mount Cook

Frequently asked questions

Is parking available at The Hermitage Hotel Mount Cook?

Yep, The Hermitage Hotel Mount Cook has a free self car park.

Are there any beaches close to The Hermitage Hotel Mount Cook?

The closest beach to The Hermitage Hotel Mount Cook is Hunts Beach (38.5 km).

Does The Hermitage Hotel Mount Cook serve breakfast?

Yep, breakfast is offered daily.

Is there a free airport shuttle available at The Hermitage Hotel Mount Cook?

No, The Hermitage Hotel Mount Cook does not offer an airport shuttle service.

Is there a bar or restaurant at The Hermitage Hotel Mount Cook?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Hermitage Hotel Mount Cook?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at The Hermitage Hotel Mount Cook?

No, only service animals are allowed.

The Hermitage Hotel Mount Cook Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 478 out of 1000 reviews
Rating 8 - Good. 336 out of 1000 reviews
Rating 6 - Okay. 117 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must book a room with Mountain View. The view is amazing. Room is much spacious than I expected. Clean & Neat. All the staffs (including the cleaners) are super friendly and helpful. I am glad that I decided to stay with Hermitage Hotel. Unforgettable experience and highlight of my NZ trip.
Stayed 1 night in Oct 2024

4/10 Poor

Jasjeet

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Sheersh

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
This hotel claims to be 4-star, but it falls far short of those expectations. The location and views are wonderful, but in Mt. Cook, that’s not unique to this property. Our room, meant for four, had two queen beds and no seating at all. It felt like the hotel expected us to eat elsewhere or spend a fortune in their overpriced restaurant ($83 per person), instead of providing even basic amenities like chairs. The mattress was so soft I was constantly rolling off, and the pillows were of very poor quality. Despite claiming the mattress was new, it offered little support, making sleep uncomfortable. The paint in the room was peeling, the bathroom lacked a heater, and overall, the hotel failed to provide the comfort and quality one would expect from a 4-star. It’s disheartening to pay such exorbitant prices for minimal amenities. Not enoguh parking as well. They seem to be capitalizing on the lack of alternatives in the area. I hope another option opens up for future visitors.
Stayed 1 night in Oct 2024

10/10 Excellent

Zahia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for all Mt Cook related activities. The room was spacious, and the view of the mountain incredible. We had a snowstorm overnight and staff were incredibly helpful with providing us with advice and scrapers to remove the snow. Also the buffet dinner was one of the best I've ever had. So much variety and well worth the expense. Would definitely stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Dexter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful time. When we were snowed in the hotel was very accomodating with a room for another night and made us feel very welcome. Would stay here again and recommend it to others also
Stayed 1 night in Sep 2024

8/10 Good

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Ann

We had dietary unique medical dietary requirements for a very low fat diet chef spoke to us directly to fully understand and a bespoke meal was prepared as the it was a buffet dinner we were only charged half the normal rate.
Stayed 1 night in Sep 2024

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location great view, buffet breakfast and dinner great value
Stayed 2 nights in Aug 2024

8/10 Good

Alvin

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Janene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such beautiful scenery and beds were super comfy. Alpine restaurant had lots of variety and the beef and pork were superb.
Stayed 1 night in Jul 2024

10/10 Excellent

Lyndal

Travelled with family
Liked: Cleanliness
Disliked: Amenities
You need more dining options, laundry service stopping at 5.30pm is unhelpful. But spectacular views, comfy room, buffet dinner was lovely albeit pricey and no alternative.
Stayed 1 night in Jul 2024

2/10 Terrible

Kwok Wei

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away. Do your day trip to mount cook instead. The buffet at alpine restaurant was terrible. The room and hotel look like it hasn’t been upgraded since the 1980s. There are stains on the floor carpet and you can hear the spring from the mattress when you sleep. Not a good experience at all, avoid at all cost. Not worth it even at half the room rate.
Stayed 1 night in Jun 2024

10/10 Excellent

Lee Xin Zhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to have a getaway from urban living Abit costly but good to some quiet time midway to queenstown from Christchurch or vice versa. Get here via great sights tour if needed
Stayed 1 night in Jun 2024

10/10 Excellent

horacio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel to stay at Mount Cook. Nice facility at the base on Mount Cook with beautiful views. Friendly staff and all you need to enjoy nature around Mount Cook.
Stayed 1 night in Jun 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Jun 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service
Weekend break
Great
Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot- views were amazing. An older hotel but nicely appointed.
Stayed 1 night in May 2024

4/10 Poor

Catalina

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Building is overpriced for what it is, same as the restaurants, they take seriously that they are the only facility in Mount cook and take advantage to rip people off, buffet dinner for guests still extra $79 which is ridiculous. The hotel is old and smells, the TV has 0 signal and it was impossible to watch anything which is bad considering there is nothing to do at night around the area. The place should at least have smart tvs. The bathrooms are small. For 3 people we paid $999 for 2 nights which for that price I would have expected so much more. I would definitely not stay again in this place Don’t let yourself fool by the pictures online, it’s nothing like that. Only positive part is staff was friendly and the view of the hotel was nice.
Stayed 2 nights in May 2024

8/10 Good

Sudhir, Herndon

Travelled with partner
Liked: Amenities
Great views but an ageing hotel
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay..
Amazing location with superb staff - buffet dinner was fabulous.
Stayed 1 night in May 2024

8/10 Good

Mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The two ladies at the reception were very nice and helpful. As it was raining hard, we could not go to the park, so they helped us to move into our room quickly. The hotel has two restaurants, both have more than two hours wait list. Both have set menus and fixed, high price. No a la carte. There is no room service available. So hotel guests are forced into captives of the restaurants.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Great hotel at Mt. Cook!
The location is perfect! The room is with great views! One can gaze stars right out of the building! The buffet dinner is high quality!
Stayed 1 night in Jan 2024

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Location was spectacular! Our room wasn’t ready when we arrived so we went for a hike. The room was pretty standard and the bathroom a little dated but the view made you forgot about all that. Not sure you would get a view like that anywhere in the world!
Stayed 1 night in Jan 2024

8/10 Good

Ravi

Liked: Cleanliness, staff & service
Our room was clean and in good condition. However, the common areas were worn out and not in good condition.
Stayed 1 night in Dec 2023