2/10 Terrible
Rachel
Travelled with family
26 Aug 2024
Disliked: Property conditions & facilities, room comfort
Not Happy This Time!!
My sister and I checked in on 8/24/24, we were given room 221 within 15 minutes of being in our room the toilet wasn’t flushing, I called the front desk and was told to jiggle the handle, which we had already tried and it didn’t work.
I had to take off the cover on the tank and push down on the black part that fills up the tank, that made it work.
The next morning my sister was in the shower and the water wasn’t going down the drain, I called the front desk and the lady was very helpful she got me another room so I could use the shower which I much appreciated, we then found out there was no breakfast being served because the whole breakfast crew didn’t show up for work!!
We weren’t even offered a coupon to go have breakfast somewhere!
This was my second stay at ALOFT and I think it will be my last!!
This hotel is under staffed, no maintenance people at the hotel, maybe management problems??
Someone needs to look into what is going on at this hotel, for this hotel to have Marriott’s name attached it should be run better.
I was not happy with my stay!!
Rachel
Rachel
Stayed 1 night in Aug 2024