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ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai

5.0 star property
Luxury hotel with 5 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai

5 restaurants, breakfast, lunch, dinner served; Indian cuisine
Executive lounge
Fitness facility
Premium bedding, memory-foam beds, minibar, in-room safe
Interior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Housekeeping
  • Spa
  • Free WiFi
The price is NZ$356
includes taxes & fees
23 Dec - 24 Dec

Explore the area

Map
Sahar, Andheri (E), Mumbai, Maharashtra, 400 099
  • MIDC Industrial Estate
    4 min drive
  • Peshawari
    1 min walk
  • Airport Road Station
    17 min walk
  • Mumbai (BOM-Chhatrapati Shivaji Intl.)
    16 min walk

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking, Garden View (Pool Access)

Premium bedding, memory-foam beds, minibar, in-room safe

Executive Room, 1 King Bed, Non Smoking, Garden View (Pool Access)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 34.37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Tower

Premium bedding, memory-foam beds, minibar, in-room safe

Club Room, 1 King Bed, Tower

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 39.7 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for DAY USE ROOM,8 AM- 8 PM, Lunch, Same day checkin- checkout

Premium bedding, memory-foam beds, minibar, in-room safe

DAY USE ROOM,8 AM- 8 PM, Lunch, Same day checkin- checkout

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Renovated in 2022
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Smoking, City View

Premium bedding, memory-foam beds, minibar, in-room safe

Executive Room, 1 King Bed, Smoking, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 34.37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, memory-foam beds, minibar, in-room safe

Club Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 51.09 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 67 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Cocktail bar

Deluxe Suite, 1 Bedroom

Highlights

Separate dining area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 86.0 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for House, 1 King Bed, City View

Premium bedding, memory-foam beds, minibar, in-room safe

House, 1 King Bed, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Leela Mumbai

Pool
Hot tub
Spa
Kids pool
4.6 out of 5, Wonderful, (1007)
The price is NZ$331
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Leela Mumbai

About the area

Mumbai

A luxury stay in Mumbai awaits you at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai. Within a 30-minute stroll, you'll find Global Pagoda and Nehru Centre. Highlights at this hotel include 5 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The restaurant, The Peshwa Pavilion, is open for breakfast, lunch and dinner. Bombay High is the hotel's own cocktail bar. Enjoy the gym, sauna, kids' swimming pool and pool loungers. Business amenities include meeting rooms, a conference centre, and a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free self parking. .With a stay at this 5-property class Mumbai hotel, you'll be 2.1 km (1.3 mi) from MIDC Industrial Estate and 2.5 km (1.6 mi) from Santacruz Electronic Export Processing Zone.

What's nearby

  • MIDC Industrial Estate - 4 min drive
  • Phoenix Market City Mall - 5 min drive
  • Powai Lake - 6 min drive
  • U.S. Consulate General - 7 min drive
  • Juhu Beach - 21 min drive

Getting around

  • Gundavali Station - 4 min drive
  • Airport Road Station - 17 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 4 min drive

Restaurants

  • ‪Shiv Sagar CSIA T2 - ‬8 min walk
  • ‪Executive Lounge At Hilton Mumbai - ‬2 min walk
  • ‪Peshawari - ‬1 min walk
  • ‪Burger King - ‬9 min walk
  • ‪Dumpukht - ‬7 min walk

About this property

ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai

Luxury hotel with 5 restaurants and full-service spa
ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A children's pool, a sauna, and multilingual staff are also featured at the luxury ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai. Self parking is free. A complete renovation of ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai was completed in June 2022.

Smoking is allowed in designated areas at this 5-star Mumbai hotel.

  • 1 building
  • 380 guestrooms or units
  • 5 levels
  • 5 dining venues
  • Conference rooms
  • Built in 2001
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai offers 380 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Each accommodation is individually furnished. Memory foam beds feature premium bedding. A pillow menu is available. 39-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a hydromassage showerhead, dressing gowns, slippers and complimentary toiletries.

This Mumbai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bombay High
  • Dum Pukht
  • Peshawri
  • The Peshwa Pavilion
  • Yi Jing

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar near toilet
  • Lift (102 centimetre wide door)
  • Magnifying mirror
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (107 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 39-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 2360.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2360.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and cash.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Itc Maratha
Itc Maratha Hotel
Itc Maratha Hotel Mumbai
ITC Maratha Mumbai Luxury Collection Mumbai
Itc Mumbai
Itc Mumbai Maratha
Maratha Itc Mumbai
Maratha Mumbai
Mumbai Itc
Mumbai Itc Maratha
Grand Maratha
Itc Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
ITC Maratha Mumbai Hotel
ITC Maratha Luxury Collection
ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai Hotel
ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai Mumbai

Frequently asked questions

What is the cancellation policy at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai?

ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai on 23 Dec 2024 start from NZ$356.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai?

Yep, ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai has a free self car park.

Are there any beaches close to ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai?

The closest beach to ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai is Juhu Beach (4.9 km).

Is there a spa on site at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai?

Yep, there is an onsite spa at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai have a pool?

ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai?

ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai features a full-service spa, a health club and an outdoor pool. All guestrooms come with hydromassage showerheads, memory foam beds and premium bedding.

What makes ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai a romantic place to stay?

A hot tub and couples spa treatments, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai.

Is ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai is a hit with families.

Does ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai serve breakfast?

Yeah, brekkie is on offer daily.

Is there a free airport shuttle available at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai?

No, ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai does not offer an airport shuttle service.

Is there a bar or restaurant at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai?

No, pets and service animals are not allowed.

ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 359 out of 603 reviews" "
Rating 8 - Good. 132 out of 603 reviews" "
Rating 6 - Okay. 56 out of 603 reviews" "
Rating 4 - Poor. 31 out of 603 reviews" "
Rating 2 - Terrible. 25 out of 603 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shalin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food options . Close to the Airport. Overall very good experience.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sapna

Stayed 1 night in Sep 2024

10/10 Excellent

Abhishek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect right from the check-in to the check-out. The rooms were clean and the staff was very courteous. Loved the location as it was near to the international airport
Stayed 2 nights in Sep 2024

10/10 Excellent

Sarfaraz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Sukesh

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was good. The room we stayed in was a bit cramped and dated. I was hoping for a little bigger room considering the property is a luxury hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

Shyam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

vipul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
3 occupancy extra cost
It was wonderful experience staying with ITC property, worth staying.. but I am little disappointed since I paid for 3 occupancy but room was tight and we 3 had to accommodate in one bed where as I have paid for 3 and they were asking for extra bed cost
Food zone excellent
Stayed 2 nights in Jul 2024

10/10 Excellent

Debabrata

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Juee

Travelled with family
Liked: Cleanliness, staff & service
Was swamped with far too many guests,
Stayed 1 night in Jul 2024

2/10 Terrible

Kranti

Travelled with family
Disliked: Property conditions & facilities
Bad service and food
Service is very poor.
Stayed 1 night in Jul 2024

4/10 Poor

Thejaswi

Travelled with family
Disliked: Property conditions & facilities
ITC needs to work harder
We stayed for 3 nights Bathroom was leaking from day 1 Entire bathroom was getting flooded They took real care in getting it mopped No smart TV in the room Third night we changed the room There was Netflix but bathroom had similar problems less flooding but still there’s leakage from health faucet Breakfast spread is good but the cleaning of tables was not done well enough every time the change over happened
Stayed 3 nights in Jun 2024

10/10 Excellent

Abir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Sarthak

Travelled with partner
Disliked: Staff & service
Seems like it’s just bad luck but not only did they give away my breakfast table. They also almost gave away the room I was staying which I wanted to extend. I called them over landline to ensure that I want to extend and my number was taken incorrectly. Then when I tried to extend at hotel, I was told it’s fully occupied the next day onwards. Mr.Vivek from the reception staff helped me keep the room. I don’t expect such confusion in such a well run chain of hotels such as ITC
Stayed 2 nights in Jun 2024

6/10 Okay

Rodrigo, Talca

Stayed 2 nights in Jun 2024

10/10 Excellent

Jahun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Priyamvada, Redwood City

Stayed 1 night in Jun 2024

10/10 Excellent

Arshita

Nice stay , good staff and customer friendly
Stayed 3 nights in Jun 2024

10/10 Excellent

Raghunath

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and courteous staff
Stayed 2 nights in Jun 2024

10/10 Excellent

vijay kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Hemant

Liked: Cleanliness
Disliked: Staff & service
Extremely Disappointed with Late Check-Out
I am writing to express my extreme dissatisfaction with the way my late check-out request was handled on 11th May . After a long flight and a late check-in at 3:00 am, I confirmed a late check-out by 3:00 pm with the staff during booking and again at check-in. Unfortunately, due to personal reasons, I had to leave the hotel for a few hours in the afternoon. Upon returning around 2:45 pm, I found my room locked, which I understand. However, when I politely requested access for a mere 10 minutes to freshen up before leaving, the receptionist flatly refused. This lack of flexibility, despite the confirmed late check-out, was completely unacceptable. Being offered to have my luggage brought down instead of a quick freshen-up added insult to injury. This experience significantly impacted my stay at your hotel. While I appreciate general courtesy, basic guest needs like freshening up after a long journey should be considered, especially when a late check-out has been confirmed. This incident has definitely made me reconsider staying at your establishment in the future. I urge you to review your late check-out procedures, particularly for guests with confirmed arrangements. Perhaps offering a short grace period for freshening up, even if a full late check-out isn't possible, would be a significant improvement.
Stayed 1 night in May 2024

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With a luxurious feel and 5 restaurants on-site, the only only issue was the distance from the main tourist area, though easily reached via a hotel car, taxi or Uber.
Stayed 5 nights in Apr 2024

10/10 Excellent

Mushtaq

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience
Stayed 1 night in Apr 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Brilliant!
Stayed 5 nights in Mar 2024

10/10 Excellent

VIJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024