2/10 Terrible
Paolo
Travelled with partner
3 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the Dormero for 3 nights for oktobertest and I was shocked the location or the hotel is 1 hour from the city center. It was advertised as 4 star hotel and near the city center. The hotel reception hours are from 1pm to 11pm and when you call the number during office hours no one picks up the call. Do not stay in this hotel because they are charging 4 star hotel rates and if you get moved to the adjacent property without your consent the bad hotel experience will happen and can ruin your oktoberfest holiday.
When we checked in the front desk at 830pm the rep informed us it was the decision of their boss without our consent that we are being moved to the adjacent property that houses refugees. The adjacent property does not look like a 4 star hotel but instead a dormitory or apartment type with no front desk, no telephone in the room, there were no bath towels or glasses and worst the view from the room was bland and the lamps were not working. We were informed the hotel was full and repeated it was the boss decision. The property we stayed in didnt feel safe and we had to endure staying for 1 night since there were no more available hotels for the night and transportation was limited . For our safety and sanity we checked out the next day and moved to a better hotel. This has been a horrible and traumatic experience for seasoned travelers.
We immediately called Expedia to report this unacceptable bad hotel experience and expedia attempted several times to call the
Paolo
Stayed 3 nights in Sep 2024