6/10 Okay
Amen Allah
Travelled with family and small children
14 Jul 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Let’s start with the good stuff :
- the food is excellent, in quality and variety, especially the buffet.
- the staff are very nice, friendly and professional. Special thanks to the people working in restaurants and the animation team. Small issue was with the house keeping which do our room a bit late (usually after 3pm), probably short stuffed, not the ones to blame.
What I didn’t like about the hotel:
- the hotel provides you with a water carafe which you have to fill each time from a common water dispenser and it’s terribly slow so at night times you have to do the line. If you wake up in the middle of the night thirsty then it’s an issue. It’s good to be eco conscious but making money out of that by selling a small reusable « plastic » bottle for 4.90 doesn’t seem so ethical.
Walking around the hotel you can see that everyone has it.
- we booked a premium room which has nothing premium but a convertible couch which is non confortable at all.
-at the check-in we have been told that there is a nice rooftop pool with an amazing view but we found out when we were heading up there that you need to pay extra fees (star prestige or something) to get access to some parts of the hotel including that.
Ps: when I pay for an all inclusive, I expect to have 3 meals per day, if the check-in is at 3 and the check-out is at 11 then you can’t have that.
Amen Allah
Stayed 7 nights in Jul 2024