6/10 Okay
Verified traveller
25 Sept 2024
Liked: Cleanliness, staff & service
Booked the Imperial on the recommendation of a friend. First off, the staff are great, they are working very hard. There seems to be a distinct lack of management though. Perhaps it’s because it’s the end of the season but this hotel, now 22 years old, is showing its age.
Room - spacious. But that’s about it. Extremely uncomfortable bed - one side is like a 400lb person sat on it for a week. My room had a hot tub. It looks in its last legs. Controls were corroded and dirty. The sun beds were worn and torn. Chambermaid was lovely and kind.
Pool - lovely, cold salt water pool. However, safety took a holiday here as the ladder to get in is ridiculous. If you were elderly or handicapped, you would not be able to use it. Sun beds were the best I had in Greece. Simply don’t understand why there aren’t stairs into the pools.
Restaurants- just ok. Overpriced for what you get, and they can charge it because there is no where else to eat in Elia.
Spa - had a massage on the beach via the hotel and it was wonderful, the massage I had at the spa was just ok.
Check in - efficient and good staff as stated. However, look behind the counter. The paint is chipped and peeling and run down.
This hotel needs a complete makeover. Won’t stay again.
Verified traveller
Stayed 4 nights in Sep 2024
