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Marriott's OceanWatch at Grande Dunes

4.0 star property
Family fun on the beach, with outdoor pool, near Apache Pier

Photo gallery for Marriott's OceanWatch at Grande Dunes

Indoor pool, outdoor pool, pool cabanas (surcharge), pool umbrellas
View from room
Exterior
On the beach
Premium bedding, in-room safe, blackout curtains, iron/ironing board

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • 24/7 front desk
  • Air conditioning
The current price is NZ$632
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
8500 Costa Verde Dr, Myrtle Beach, SC, 29572-4434
  • Dunes Golf and Beach Club
    ‪18 min walk‬
  • Grande Dunes Marketplace
    ‪3 min drive‬
  • Apache Pier
    ‪7 min drive‬
  • Myrtle Beach, SC (MYR-Myrtle Beach Intl.)
    ‪20 min drive‬

Room options

View all photos for Villa, 2 Bedrooms, Oceanfront, Balcony, Mobility Accessible, Transfer Shower (D)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Villa, 2 Bedrooms, Oceanfront, Balcony, Mobility Accessible, Transfer Shower (D)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Ocean view
  • 98 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Garden View, Balcony, Mobility Accessible, Transfer Shower (A)

55-inch TV with satellite channels, ping pong

Villa, 2 Bedrooms, Garden View, Balcony, Mobility Accessible, Transfer Shower (A)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Non Smoking, Balcony (Oceanfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Villa, 2 Bedrooms, Non Smoking, Balcony (Oceanfront)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Ocean view
  • 98 sq m
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Oceanside, Balcony, Mobility Accessible, Roll-in Shower (B)

55-inch TV with satellite channels, ping pong

Villa, 2 Bedrooms, Oceanside, Balcony, Mobility Accessible, Roll-in Shower (B)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Partial ocean view
  • 98 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Non Smoking, Balcony (Oceanside)

55-inch TV with satellite channels, ping pong

Villa, 2 Bedrooms, Non Smoking, Balcony (Oceanside)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Partial ocean view
  • 98 sq m
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Ocean View, Balcony, Hearing Accessible (C)

55-inch TV with satellite channels, ping pong

Villa, 2 Bedrooms, Ocean View, Balcony, Hearing Accessible (C)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Partial ocean view
  • 98 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Garden View, Balcony, Hearing Accessible (A)

55-inch TV with satellite channels, ping pong

Villa, 2 Bedrooms, Garden View, Balcony, Hearing Accessible (A)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Oceanside, Balcony, Hearing Accessible (B)

55-inch TV with satellite channels, ping pong

Villa, 2 Bedrooms, Oceanside, Balcony, Hearing Accessible (B)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Partial ocean view
  • 98 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Oceanfront, Balcony, Hearing Accessible (D)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Villa, 2 Bedrooms, Oceanfront, Balcony, Hearing Accessible (D)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Ocean view
  • 98 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Ocean View, Balcony, Mobility Accessible, Transfer Shower (C)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Villa, 2 Bedrooms, Ocean View, Balcony, Mobility Accessible, Transfer Shower (C)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Ocean view
  • 98 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Non Smoking, Garden View (Balcony)

55-inch TV with satellite channels, ping pong

Villa, 2 Bedrooms, Non Smoking, Garden View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 98 sq m
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Oceanfront, Balcony, Mobility Accessible Tub (D)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Villa, 2 Bedrooms, Oceanfront, Balcony, Mobility Accessible Tub (D)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Ocean view
  • 98 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

55-inch TV with satellite channels, ping pong

Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Ocean view
  • 98 sq m
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Oceanfront, Balcony, Mobility Accessible, Roll-in Shower (D)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Villa, 2 Bedrooms, Oceanfront, Balcony, Mobility Accessible, Roll-in Shower (D)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Ocean view
  • 98 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

About the area

Myrtle Beach

A family-friendly stay in Myrtle Beach awaits you at Marriott's OceanWatch at Grande Dunes. Within a 20-minute stroll, you'll find Myrtle Beach Beaches and Dunes Golf and Beach Club. Highlights at this beachfront hotel include 5 hot tubs, a restaurant and an outdoor swimming pool. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site indoor swimming pool, 24-hour gym and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4-property class Myrtle Beach hotel include Broadway at the Beach and Myrtle Beach Boardwalk.

What's nearby

  • Dunes Golf and Beach Club - 18 min walk - 1.6 km
  • Grande Dunes Marketplace - 3 min drive - 2.4 km
  • The Carolina Opry - 3 min drive - 2.2 km
  • Apache Pier - 7 min drive - 6.3 km
  • Broadway at the Beach - 9 min drive - 9.0 km

Getting around

  • North Myrtle Beach, SC (CRE-Grand Strand) - 12 min drive

Restaurants

  • ‪Starbucks - ‬13 min walk
  • ‪River City Cafe - ‬19 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Blueberry's Grill - ‬13 min walk
  • ‪Starbucks - ‬20 min walk

About this property

Marriott's OceanWatch at Grande Dunes

Family fun on the beach, with outdoor pool, near Apache Pier
As a guest of Marriott's OceanWatch at Grande Dunes, you'll find 5 hot tubs, a waterslide, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

You'll find a business centre on site. A children's pool, a 24-hour fitness centre, and a sauna are also featured at the family-friendly Marriott's OceanWatch at Grande Dunes. For a fee, parking is available.

This 4-star Myrtle Beach hotel is smoke free.

  • 374 guestrooms or units
  • 17 levels
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Pool or billiards table
  • Corner/local shop
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Marriott's OceanWatch at Grande Dunes offers 374 accommodations with washers/dryers and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Televisions come with premium satellite channels. Accommodation at this 4-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board.

Awards and affiliations

Eco-certified property
This property participates in Audubon – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Similar properties

Indoor pool, outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas

Marriott Myrtle Beach Resort & Spa at Grande Dunes

  • Pool
  • Hot tub
  • Spa
  • Waterslide
4.6 out of 5, Wonderful, 1,006 reviews
The price is NZ$490
includes taxes & fees
8 Apr - 9 Apr
Marriott Myrtle Beach Resort & Spa at Grande Dunes

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 28.25 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • 5 hot tubs
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Table tennis
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Indoor pool
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Lockers

Guest services

  • Change of bedsheets (on request)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Firepit
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from December 31 2025 to February 28 2026 (dates subject to change):
  • One of the dining venues
The property will be renovating from 7 September 2025 to 20 March 2026 (completion date subject to change). The following areas are affected:
  • Hallway

Guests will have access to the following alternative facilities during the renovation:

  • Health club
  • Outdoor pool
  • Indoor pool
  • Recreational facilities

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 28.25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and outdoor lighting
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation. The property is professionally cleaned. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott's OceanWatch Grande Dunes
Marriott's OceanWatch Grande Dunes Myrtle Beach
Marriott's OceanWatch Grande Dunes Condo Myrtle Beach
Condominium resort Marriott's OceanWatch at Grande Dunes
Marriott's OceanWatch Grande Dunes Condo Myrtle Beach
Marriott's OceanWatch Grande Dunes Myrtle Beach
Marriott's OceanWatch Grande Dunes
Marriott's OceanWatch at Grande Dunes Myrtle Beach
Marriott's OceanWatch Grande Dunes Condo
Marriott's OceanWatch at Grande Dunes Hotel
Marriott's OceanWatch at Grande Dunes Myrtle Beach
Marriott's OceanWatch at Grande Dunes Hotel Myrtle Beach

Frequently asked questions

What is the cancellation policy at Marriott's OceanWatch at Grande Dunes?

Marriott's OceanWatch at Grande Dunes offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Marriott's OceanWatch at Grande Dunes?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at Marriott's OceanWatch at Grande Dunes on 6 Apr 2025 start from NZ$632.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Marriott's OceanWatch at Grande Dunes?

Yep, Marriott's OceanWatch at Grande Dunes has a self car park for USD 28.25 per night.

Are there any beaches close to Marriott's OceanWatch at Grande Dunes?

Yep, Marriott's OceanWatch at Grande Dunes is a short 10-minute walk from Myrtle Beach Beaches. Fun beach activities include waterskiing, windsurfing and parasailing.

Does Marriott's OceanWatch at Grande Dunes have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Marriott's OceanWatch at Grande Dunes have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Marriott's OceanWatch at Grande Dunes?

Marriott's OceanWatch at Grande Dunes features 5 hot tubs, an outdoor pool and an indoor pool. All guestrooms come with premium bedding and dining areas.

What makes Marriott's OceanWatch at Grande Dunes a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Marriott's OceanWatch at Grande Dunes.

Is Marriott's OceanWatch at Grande Dunes family-friendly?

You bet! With amenities such as a children's pool, a playground and a waterslide, it's no surprise that Marriott's OceanWatch at Grande Dunes is a hit with families.

Is there a free airport shuttle available at Marriott's OceanWatch at Grande Dunes?

No, Marriott's OceanWatch at Grande Dunes does not offer an airport shuttle service.

Is there a bar or restaurant at Marriott's OceanWatch at Grande Dunes?

Yep, they've got a lounge bar and an onsite restaurant. One of the dining venues will be unavailable from December 31 2025 to February 28 2026 (dates subject to change).

What time are check-in & check-out at Marriott's OceanWatch at Grande Dunes?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Are pets allowed at Marriott's OceanWatch at Grande Dunes?

No, only service animals are allowed.

Is there a golf course on site at Marriott's OceanWatch at Grande Dunes?

There isn't one on site, but Dunes Golf and Beach Club is a short 18-minute walk away.

Marriott's OceanWatch at Grande Dunes Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 368 out of 459 reviews
Rating 8 - Good. 62 out of 459 reviews
Rating 6 - Okay. 12 out of 459 reviews
Rating 4 - Poor. 8 out of 459 reviews
Rating 2 - Terrible. 9 out of 459 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Stayed 1 night in Jan 2025

4/10 Poor

Brian

Travelled with family
Stayed 2 nights in Dec 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed at Marriott's OceanWatch the weekend after Christmas. We really enjoyed this resort in Myrtle Beach! Friendly staff, clean and safe property, large heated outdoor pool and hot tubs, ocean view, parking garage with easy access to our room, etc! We will definitely be returning to this resort the next time we visit the Myrtle Beach area!
Stayed 1 night in Dec 2024

10/10 Excellent

Shepard

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Place to Get Away
We stayed for three nights and housekeeping never once offered any services. It’s a beautiful property, but access for my disabled spouse to the Conch tower was difficult and cumbersome. The staff was friendly and helpful getting our luggage cart to our room, but the walk to the room was difficult.
Stayed 3 nights in Dec 2024

10/10 Excellent

Millie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Rooms were great and lots of amenities. Easy access to pools and beach.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about Marriott Ocean Watch was perfect except the internet! And it was terrible!!! We had three different maintenance people come up to help get it going and nothing worked! It just will not be satisfactory for anyone planning to work while staying there! It was only at about 10 percent.
Stayed 5 nights in Oct 2024

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Oceanfront
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Steven

Liked: Cleanliness
Disliked: Staff & service
Very hostile front end manager made issue with room door/lock a nightmare. Unable to escalate in the moment. Also Marriott now charges $25/day parking if booked thru 3rd party like Orbitz.
Stayed 3 nights in Sep 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
It was an awesome place. The kids loved it and so did the adults. Thank u Expedia
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ocean view with no Ocean in sight
I booked an ocean view 2 bedroom villa and when i checked in i was facing a parking lot. When I contacted the front desk I was dismissed and advised that my room considered ocean view. There was no view of the water. I specifically chose to stay at this hotel for the view. Needless to say I won’t return.
Stayed 2 nights in Sep 2024

10/10 Excellent

Dikpalsinh

Stayed 3 nights in Aug 2024

2/10 Terrible

Hillery

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rodent in our villa terrible guest relations
The level of service here was the absolute worst I have ever seen. I am in the travel business and have definitely seen a wide array of client service and by far this was the terrible. Let’s begin with the fact there was a rat/mouse in my children’s room. My daughter was traumatized seeing it scurry around and came screaming down the hallway. We called the pine villa manager on duty that night and he indeed caught the rodent with my 3 children screaming in the room. They moved our room but we had wet laundry and dishes for my kids sports tournament running so we didn’t actually settle into the new room until after midnight. This all of course comes after we got our room keys later than the promised 4pm check in time as well. Additionally when I was waiting for the call for our room to be ready the front desk charged my credit card 2 times. When I called and asked why they processed a charged over $10K they just brushed it off and said oops that was an accident and confirmed they did so with their accounting contact. We waited and waited for the general manager to contact us all morning and even with me messaging them they called to acknowledge the rodent at 12pm the next day! They said they could only give us bonvoy points which translated in dollar amount of $166 which is a joke. The right thing would be to take off the first night from our folio!!! We would have been fine paying for the other 4 nights but that 1st clearly should have been on Marriott NOT us! Not ok!!!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Damien and Aska

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for family
Stayed 2 nights in May 2024

10/10 Excellent

Chavis

Stayed 3 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Location!
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I truly enjoyed my stay. Every member of the staff was pleasant and professional beginning prior to our arrival and lasting throughout our stay. Check-in and check-out was quick and easy, the hotel’s location is perfect in proximity to the airport and local attractions. Our suite was immaculate with a great view and there were plenty of chairs at the spacious pool. Drinks at the pool bar are amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Darshan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful villas and great heated pools!!
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Fantastic room, check in was smooth. Parking was tight but the walk to the upper lot is not bad at all. Only stayed one night, look forward to staying longer in order to enjoy the amenities.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
The place was beautiful
Stayed 1 night in Feb 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024