2/10 Terrible
Jennifer Anne, Taumarunui
21 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is tired and run down, in need of high level maintenance just to bring it up to code. The rooms are bare but serviceable. There does not appear to be any fire or smoke alarms, the light fitting was hanging out of the ceiling and only one power point worked in the room.The bathroom is a shock and really quite disgraceful. Mould and stains in the toilet and shower, broken tap fittings, no hot water ….. the list is endless. You get one towel and one bath mat and one toilet paper and one small soap. The rooms are not serviced and I stayed five nights. The hotel’s gardens are pretty and fairly well maintained. Most of the staff are truly delightful. However, I did come across one young lady who hardly looked up from her phone to grunt at me. She was not at all helpful. There is a restaurant and bar but I did not see them open. Breakfast is simple but all you need. The pool is refreshing. There is some noisy building work going on. I’m not sure what they are doing but the place needs a major uplift - I can’t imagine where you would begin. The runway is at the rear of the property. It was quite exciting to watch the planes during the day but very loud at night. The location is not very central and not very quiet with the busy road at front and busy runway to the rear. There is a mini mart and some nicer restaurants etc a quick walk along the road. Wi-fi anywhere is patchy at best.
Jennifer Anne
Stayed 5 nights in Aug 2024