Ratings based on 45 Verified Reviews
Real reviews from guests who’ve stayed
3.6 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Good location
Posted 25 Mar. 2020 on HotelsVery comfortable and near to co working spaces nearby.
by A verified traveller
Posted 25 Oct. 2019 on Expedia
Most of the times that I have stayed at Pride Inn have been perfectly fine. But this time, the hotel was hosting a major event while I stayed there and they were unable to control the group that was staying at the hotel, which was about 10 very loud and VERY drunk rugby teams from all over the world. Guests were complaining about naked men in their hallways and the hotel was not able to do anything. The event was in the central courtyard which all the rooms face, and likely continued until early in the morning.
Comment from Hotel Management
30 Oct. 2019 by Ann Wambui, Front Office, Hotel Management
Dear Guest,
Thank you for writing a review of your stay at the Pride Inn Hotel Raphta..
On behalf of our entire team, I would like to apologize for not fully exceeding your expectations during your stay.
Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can be given another chance to provide you with a superior experience.
Regards,
Anne Wambui
Front Office Manager
by A verified traveller
Honest review
Posted 31 Jul. 2019 on HotelsAmazing. really was great to be there. The staff are so efficient and they always try to meet all your needs.
Comment from Hotel Management
4 Oct. 2019 by Anne Wambui, Hotel Management
Dear valued guest,
Pride Inn is the best, a befitting statement for a great brand and greater service.
Thank you for choosing Pride Inn and for the excellent review and we look forward to hosting you again in the near future.
Warm regards,
Anne Wambui
Front Office Manager.
by A verified traveller
Posted 1 Jul. 2019 on Expedia
Comment from Hotel Management
31 Oct. 2019 by Ann Wambui, Front Office, Hotel Management
We are more than delighted you choose Pride Inn Raphta
Thank you for the amazing review on the venue.
Thank you for your marvelous review once again and we look forward to your patronage
in the near future.
Warm regards,
Ann Wambui
Front Office Manager.
by A verified traveller
Posted 28 Jun. 2019 on Expedia
Comment from Hotel Management
31 Oct. 2019 by Ann Wambui, Front Office, Hotel Management
We are more than delighted you choose Pride Inn Raphta
Thank you for the amazing review on the venue,
Thank you for your marvelous review once again and we look forward to your patronage
in the near future.
Warm regards,
Ann Wambui,
Front Office Manager.
by A verified traveller
The stay was amazing, staff very friendly
Posted 17 Apr. 2019 on HotelsComment from Hotel Management
14 May 2019 by Leah, Hotel Management
Thank you so much for your review looking forward to hosting you in the future
Recommended
for Everyoneby A verified traveller from Chicago
Very nice and secluded space.
Posted 13 Apr. 2018 on Expedia
Pros: location
Cons: Adding AC in rooms
Location: Easy access to westlands, lavi, and town where there are all sorts of action
Good access to westlands and town. quiet and tucked away from noise and commotion.
Comment from Hotel Management
4 Oct. 2019 by Ann, Hotel Management
Dear Mkenya on,
Pride Inn is the best, a befitting statement for a great brand and greater service.
Thank you for choosing PrideInn and for the excellent review and we look forwardto hosting you again in the near future.
Warm regards,
Ann Wambui
by A verified traveller
Not Ideal
Posted 8 Jul. 2017 on ExpediaThe internet service is virtually non existent
The food is not great
The hotel is not worth the money
The staff in the restaurant are very nice
Comment from Hotel Management
4 Oct. 2019 by Ann, Hotel Management
Dear Valued Guest,
We trust this mail finds you well indeed.
The entire Pride-Inn Family wishes to profoundly thank you for choosing our Hotel for your accommodation recently.
Additionally, we thank you very much for offering us your very valuable feedback.
We have noted down the non existent wifi ,bad food which we shall really improve on and in your next visit hopefully very soon ,consistently provide the hospitality and service yo have come to expect.
We strive harder and harder every day to meet and exceed your expectations and each
day we are improving on our service delivery.
Thank you for your valuable feedback.
Regards.
Ann Wambui.
Front Office Manager.
Recommended
for Everyoneby A verified traveller
GREAT HOTEL WITH EXCELLENT AMBIENCE
Posted 17 Jan. 2017 on Expedia
Pros: ARCHTECHTURE & GREENERY
Cons: BREAK FAST
IT'S A BEAUTIFUL HOTEL WITH GOOD GARDEN & EXCELLENT AMBIENCE. ENJOYED MY STAY
Comment from Hotel Management
4 Oct. 2019 by Ann, Hotel Management
Dear Valued guest ,
Thank you so much for the feedback,we are delighted that you enjoyed your stay with us.
We look forward to your next visit in the near future.
Regards.
Ann Wambui.
Front Office Manager.
by A verified traveller from Dubai
Posted 9 Sep. 2016 on Hotels
Quite comfortable stay. However, food quality from kitchen needs to improve to a great degree.
Comment from Hotel Management
25 Sep. 2017
Thank you for your feedback. We do appreciate.