6/10 Okay
Randal
24 Sept 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Close to bus line allowed us to stay without renting a car. The one major objection I have to the hotel is the mattresses are awful. They are too soft and do not provide enough back support. As a result, I had a lot of difficulty sleeping at night, and suffered from back pain throughout the day. I am 6' tall, about 165 #, and physically fit and have no medical issues with my back or spine. The severity of this issue forced me to try sleeping ON THE FLOOR for 2 hrs. one night. I don't understand why the mattresses in most hotels (including Element) are ridiculously soft. Marriot has enough clout with the mattress industry to get their own custom designed mattresses. Yet the mattresses that actually end up in their hotel rooms are very inferior. I just don't understand it. If I can't get a good night sleep in a hotel, I can give no more than 2 stars. Really sad, considering how much I liked the rest of the experience at Element.
Randal
Stayed 5 nights in Sep 2024