2/10 Terrible
Verified traveller
Travelled with family
29 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the Wingate in Goodlettsville, TN, and it was a terrible experience from start to finish. Even before my trip, I called to ask some simple questions, and the staff’s response made me feel like I was a bother. That should have been my first red flag, but I decided to give them the benefit of the doubt—something I now regret.
When I arrived, the hotel had a terrible smell that hit me as soon as I walked in, making me instantly regret choosing this place. Once I checked into my room, the issues only escalated.
The shower dripped nonstop, and when I turned it on, water sprayed out the side, soaking the bathroom floor and creating a dangerously slippery surface. I almost fell at one point. The toilet was also leaking and wouldn’t stop running after flushing, which was both noisy and wasteful.
I asked to switch rooms multiple times, but I was repeatedly told there were no rooms available. Only after speaking with the manager on my third night was I finally allowed to change rooms. By that time, the damage was already done, and my experience was completely ruined.
Between the bad smell, unhelpful staff, and lack of proper maintenance, I cannot recommend this hotel to anyone. Save yourself the frustration and choose somewhere else to stay.
Verified traveller
Stayed 5 nights in Dec 2024
