2/10 Terrible
Heidi L.
11 Aug 2024
Disliked: Cleanliness
Cockroaches
Early check-in was promised and didn’t happen. No power from 4:30 pm- 2:30am. Had to ask repeatedly for an extension cord to plug in our refrigerator to save the $150 worth of food we bought. The other tenants said this happens frequently! During the evening getting up to get some water, my daughter felt crunching beneath her feet and used her phone light. She saw cockroaches everywhere on the floor, kitchen counters, sink, behind an underneath furniture! House manager made aware and only addresses power issue at first! Finally after repeated messages said he could send someone to check it out tomorrow! That would be two nights there with cockroaches. VRBO notified, spoke with manager and us. Power went off again second night and guess what cockroaches came out again. I sent pictures and video to manager and VRBO. Manager offered 1 night free if we would not leave a bad review! Every decent place was booked July4th. We changed our flight and went home! Several weeks with VRBO to get $ back, no way to contact the “escalations” department. Only received $ for the time we didn’t stay 5nights, no fees returned for 2nights with cockroaches and no power! Not pleased with VRBO “guarantee “ at all. We have stayed in Bahamas before and never had these issues! Beware if considering this unit!
Heidi L.
Stayed 7 nights in Jul 2024