6/10 Okay
Autumn Willow
Travelled with partner
17 Jan 2025
Liked: Cleanliness, property conditions & facilities
The property is beautiful. The fish tanks are so cool. The water slides are super fun! Unfortunately 2 of them were closed for our 5 day visit. The staff were mostly a little rude, when i asked about my shuttle she was suddently on 2 phone calls, then handed one to me with no explanation. Our toilet backed up and we were told it would be fixed within an hour. 2 hours later it wasn't fixed and we had to call back and wait another 40min. They didnt offer to wipe up the floor and told us house keeping wasnt on staff anymore so we would have to use our towels (this was at 6:30pm ish but we reported it a little after 3:30pm). There weren't many activities included and the ones there were were hard to find. All the restaurants on the resort are wildly expensive for the food quality. The elevator doors struggle to open. The house keeping seemed annoyed when we didnt want the room cleaned after the first day, then told us she was coming to our room next when we went to change the next day (she was clearly not done the room before ours so I'm not sure why she was rushing us). On our last day house keeping knocked on our door before 10am and was like "oh you are still here?" I told her checkout was at 11am and she asked "are you staying until then". Like why woudnt we be? The bathroom doors wouldnt latch closed and they wouldnt replace our bath mat or give us a second bar of soap when asked to make up the room. Guess you have to request it special.
Autumn Willow
Stayed 5 nights in Jan 2025