4/10 Poor
Abby
Travelled with family, Travelled with family and small children, Travelled with group
28 Dec 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The value for the price is not worth it.
They have 9 slides and 3 or more were closed at all times.
Our “2 bedroom sweet” was just 2 conjoined rooms.
Our shower leaked. The drain was clogged. Our “master bedroom” bathroom door was broken and couldnt be closed. (2 sliding doors that weren’t plumb) they tried to fix them twice and failed. Made it worse. Our rainfall shower didn’t work, they replaced it with a regular shower head that also didn’t work. The body sprayer pointed right at the open section of the glass and flooded the bathroom. You had to hold it the entire time.
The enclosed toilet couldnt be lit unless all the bathroom lights were on.
You’ll spend $600 /day for a family of 5 for food on top of thousands of dollars for a room with a refrigerator.
The restaurants were nice but over cooked the lobster and steaks. Want a nice glass of wine? Enjoy a $26 glass of Snoop Dogg’s 19 Crimes.
Nothing is included in your stay except using the pools. Night activities for kids - pay money. Ball pit in the lobby - pay money.
Unless you have considerable disposable income, want to be in debt for a few years, or take out a loan, find somewhere else to go.
It was really disappointing because this was a bucket list destination for our family and didn’t live up to the hype at all.
The two things we enjoyed were the “lazy” river and ocean waves.
Abby
Stayed 5 nights in Dec 2024