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Hotel Big Sur

3.0 star property
Hotel in Natales with free breakfast and 24-hour front desk

Photo gallery for Hotel Big Sur

Living area
Standard Twin Room
Front of property
Standard Double Room
Living area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Free WiFi
The current price is NZ$213
includes taxes & fees
2 Mar - 3 Mar

Explore the area

Map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000
  • Última Esperanza Fjord
    ‪1 min walk‬
  • Costanera
    ‪3 min walk‬
  • History Museum
    ‪3 min walk‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪20 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Private bathroom
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Private bathroom
Daily housekeeping
Desk
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Private bathroom
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 Single Bed and 1 Large Single Bed

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Interior detail

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  • Free WiFi
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The price is NZ$209
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About the area

Puerto Natales

Hotel Big Sur places you steps from Última Esperanza Fjord and within a short 5-minute stroll of Costanera. Highlights at this hotel include free buffet breakfast. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a lift. Added amenities include a free manager's reception and coffee/tea in a common area. Each morning free breakfast is served. .Sights within a 10-minute walk of this 3-property class Natales hotel include History Museum and Puerto Natales Casino.

What's nearby

  • Costanera - 3 min walk
  • Puerto Natales Casino - 6 min walk
  • Plaza de Armas - 7 min walk
  • Cueva del Milodon - 12 min walk
  • Mirador Cerro Dorotea - 18 min walk

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive

Restaurants

  • ‪La Disquería Natales - ‬5 min walk
  • ‪El Bote - ‬4 min walk
  • ‪Pampa Restobar - ‬4 min walk
  • ‪Masay Pizza & Sandwich - ‬5 min walk
  • ‪Cafe Kau - ‬8 min walk

About this property

Hotel Big Sur

Hotel in Natales with free breakfast and 24-hour front desk
Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. Hotel Big Sur also features coffee/tea in common area and a lift.

This 3-star Natales hotel is smoke free.

  • 30 guestrooms or units
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Lift
  • No smoking on site
Hotel Big Sur offers 30 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Bathrooms include a shower. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • Coffee and tea in common areas
  • Free daily manager's reception

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a first aid kit in all accommodation.

Property is also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Frequently asked questions

What is the cancellation policy at Hotel Big Sur?

Hotel Big Sur offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Big Sur?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Big Sur on 2 Mar 2025 start from NZ$212.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Big Sur serve breakfast?

You bet, free buffet breakfast is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Big Sur?

No, Hotel Big Sur does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Big Sur?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Big Sur?

No, pets are not allowed.

Hotel Big Sur Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 58 out of 109 reviews
Rating 8 - Good. 32 out of 109 reviews
Rating 6 - Okay. 12 out of 109 reviews
Rating 4 - Poor. 2 out of 109 reviews
Rating 2 - Terrible. 5 out of 109 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Luis, Amarillo

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean, comfortable and had everything we needed for two nights. The reception staff were really helpful with booking us a tour and taxi to the airport. You can hear some noise in the corridor but it wasn’t as bad as the other reviews suggest and we slept through. Breakfast was also great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

The rooms are clean and warm the staff are wonderful
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and a nice room ! Thanks
Stayed 1 night in Oct 2024

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and simple. The staff was great and breakfast and good. Would definitely return.
Stayed 3 nights in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and cozy rooms.
Stayed 1 night in Mar 2024

4/10 Poor

Helen

Disliked: Cleanliness, room comfort
This place is SO loud. The hallways are terrible. If you are exhausted after trekking, or wanting a relaxing retreat, this isn’t a place for you. If you are wanting a place to literally rest your head and nothing else, first up and last home, you’ll be fine. Otherwise you’ll be awoken. Many bugs and no air con too. Also no tv
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
As others have mentioned, the walls are quite thin so you can easily hear through them. Thankfully when I was there all of the guests were very respectful and quiet so it wasn’t that big of an issue. The staff were great, very friendly and helpful
Stayed 3 nights in Feb 2024

10/10 Excellent

Vivian

Stayed 3 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great simple hotel
Nice, clean, simple spot. good breakfast. I lost my phone and the staff were extremely helpful, letting me use their computer etc.
Stayed 2 nights in Feb 2024

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new.
Stayed 1 night in Feb 2024

8/10 Good

Avelaine

Liked: Cleanliness, amenities
Disliked: Staff & service
Stay was overall good. There were friendly staff. But I was told by Expedia to re-submit my review. Some Of the staff needs culture/ race sensitivity training. It’s noisy, you can hear people’s conversations along the hallway and the other rooms. Not much privacy.
Stayed 3 nights in Jan 2024

6/10 Okay

Wan-Ting

Stayed 5 nights in Jan 2024

10/10 Excellent

Zhaohui, Paoli

Stayed 1 night in Dec 2023

8/10 Good

Frederick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Quan

Liked: Cleanliness, staff & service, property conditions & facilities
As others have mentioned, this is a good stay the day before and after trekking in Torres del Paine. It has the essentials after doing the W or O circuit: bed and bathroom. The room is a tight comfortable for 2. Hope you are very comfortable if sharing as the bathroom door is farm door and it’s very tight. The walls are paper thin, so noise from every direction including the outside street. They store luggage if you’re doing the Torres del Pain trek for multiple days. Overall, the bed is comfortable and bathroom is clean. Like most, highly recommend for the price to use this hotel as a rest before and after the trek.
Stayed 1 night in Dec 2023

10/10 Excellent

emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give 6 stars if that was an option. Wonderful location, fantastic and helpful staff, updated accommodations.
Stayed 3 nights in Dec 2023

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable, walkable, and close to the water.
Stayed 1 night in Dec 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good for a 1 night stay pre or post a multi day trek. I stayed pre and post and they kept my luggage. Pros— great area, lovely staff, decent breakfast, very clean Cons — paper thin walls, the first floor rooms feel like they are in a basement, should designate in the name no view, because i maybe would have paid slight more to see something other than a tiny window near the ceiling looking at the the wall next door two feet away.
Stayed 1 night in Dec 2023

6/10 Okay

Eric

Liked: Property conditions & facilities
Puerto Natales 12/15/23
The hotel is very basic! Rooms are small with no furniture to put your stuff and luggages. Also noisy! Otherwise, clean and nice sraff. Well located!
Stayed 2 nights in Dec 2023

10/10 Excellent

Rama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023