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Hotel Val De Neu

5.0 star property
Luxurious slopeside hotel with 4 restaurants

Photo gallery for Hotel Val De Neu

Reception
Lobby
Massages
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
Calle de Perimetrau, s/n, Naut Aran, Lleida, 25598
  • Pla de Baqueira
    ‪1 min walk‬
  • Baqueira Beret Ski Resort
    ‪7 min walk‬
  • Montgarri Outdoor
    ‪3 min drive‬

Room options

View all photos for Royal Suite, 3 adults

Premium bedding, minibar, in-room safe, desk

Royal Suite, 3 adults

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
2 bedrooms
  • 100 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Neu Suite 2 adults + 2 children

Premium bedding, minibar, in-room safe, desk

Neu Suite 2 adults + 2 children

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Neu Suite 3 adults

Premium bedding, minibar, in-room safe, desk

Neu Suite 3 adults

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 50 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Royal Suite, 3 adults and 1 child

Premium bedding, minibar, in-room safe, desk

Royal Suite, 3 adults and 1 child

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
2 bedrooms
  • 100 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Neu Suite 2 adults + 1 child

Premium bedding, minibar, in-room safe, desk

Neu Suite 2 adults + 1 child

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 50 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Neu Suite

Premium bedding, minibar, in-room safe, desk

Neu Suite

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Bathrobes
  • 50 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Neu Junior Suite

Premium bedding, minibar, in-room safe, desk

Neu Junior Suite

Highlights

Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Bathrobes
Shower/bath combination
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Royal Suite, 2 adults and 2 children

Premium bedding, minibar, in-room safe, desk

Royal Suite, 2 adults and 2 children

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
2 bedrooms
  • 100 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Royal Suite, 4 adults

Premium bedding, minibar, in-room safe, desk

Royal Suite, 4 adults

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
2 bedrooms
  • 100 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Neu Classic 2 adults + 1 child

Premium bedding, minibar, in-room safe, desk

Neu Classic 2 adults + 1 child

Highlights

Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Bathrobes
Shower/bath combination
Hairdryer
  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Neu Superior 3 adults

Premium bedding, minibar, in-room safe, desk

Neu Superior 3 adults

Highlights

Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Bathrobes
Shower/bath combination
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Neu Classic

Premium bedding, minibar, in-room safe, desk

Neu Classic

Highlights

Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Private bathroom
Hairdryer
Bathrobes
  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Neu Junior Suite 2 adults + 1 child

Premium bedding, minibar, in-room safe, desk

Neu Junior Suite 2 adults + 1 child

Highlights

Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Bathrobes
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Neu Superior 2 adults + 1 child

Premium bedding, minibar, in-room safe, desk

Neu Superior 2 adults + 1 child

Highlights

Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Bathrobes
Shower/bath combination
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Neu Junior Suite 2 adults + 2 children

Premium bedding, minibar, in-room safe, desk

Neu Junior Suite 2 adults + 2 children

Highlights

Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Bathrobes
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Neu Superior

Premium bedding, minibar, in-room safe, desk

Neu Superior

Highlights

Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Private bathroom
Hairdryer
Bathrobes
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Neu Junior Suite 3 adults

Premium bedding, minibar, in-room safe, desk

Neu Junior Suite 3 adults

Highlights

Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Bathrobes
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Royal Suite, 2 adults and 1 child

Premium bedding, minibar, in-room safe, desk

Royal Suite, 2 adults and 1 child

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
2 bedrooms
  • 100 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Neu Superior Quadruple

Neu Superior Quadruple

Neu Superior Quadruple

Highlights

Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
Bathrobes
Shower/bath combination
Hairdryer
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Royal Suite

Premium bedding, minibar, in-room safe, desk

Royal Suite

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
2 bedrooms
Bathrobes
  • 100 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

About the area

Baqueira

A luxury stay in Naut Aran awaits you at Hotel Val De Neu. Within steps you'll find Pla de Baqueira and Baqueira Beret Ski Resort within a 10-minute stroll. Highlights at this ski hotel include 4 restaurants, a 24-hour gym and a bar/lounge. .The restaurant, Restaurante El Bosque, serves Regional cuisine and is open for dinner. Along with ski-in ski-out access, this hotel offers on-site ski storage and ski passes. Additionally, you'll find free Wi-Fi in public areas, a free children's club and a children's swimming pool. There's also self parking, along with the convenience of an area shuttle. .In proximity to this 5-property class Naut Aran hotel you'll find Aigüestortes i Estany de Sant Maurici National Park.

What's nearby

  • Pla de Baqueira - 1 min walk - 0.0 km
  • Baqueira Beret Ski Resort - 7 min walk - 0.6 km
  • Montgarri Outdoor - 3 min drive - 2.1 km
  • Vielha Ice Palace - 13 min drive - 13.6 km
  • Aigüestortes i Estany de Sant Maurici National Park - 49 min drive - 44.2 km

Getting around

  • Blagnac Airport (TLS) - 146 min drive

Restaurants

  • ‪Restaurant Rufus - ‬7 min drive
  • ‪Ticolet - ‬7 min walk
  • ‪Unhola - ‬9 min drive
  • ‪Cap del Port - ‬10 min drive
  • ‪Era Caseta des Deth Mestre - ‬5 min drive

About this property

Hotel Val De Neu

Luxurious slopeside hotel with 4 restaurants
Hotel Val De Neu helps provide the perfect ski holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Public spaces have free WiFi. This luxury hotel also offers a children's pool, a complimentary children's club and a 24-hour fitness centre. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Naut Aran hotel.

  • 120 guestrooms or units
  • 4 dining venues
  • Conference rooms
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Hotel Val De Neu offers 120 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Naut Aran hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

Catalan, English, French, German, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Parking on site (EUR 26 per night)
  • Wheelchair-accessible parking available

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Cafeteria Bistro
  • La Nonna
  • Restaurante El Bosque
  • Restaurante La Fondue

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Library
  • Playground
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • In the mountains
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.30 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 26 per night
  • Facilities fee: EUR 40 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 1:00 PM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Val De Neu
Hotel Val De Neu Naut Aran
Val De Neu Naut Aran
Hotel Val Neu Naut Aran
Hotel Val Neu
Val Neu Naut Aran
Hotel Val De Neu Hotel
Hotel Val De Neu Naut Aran
Hotel Val De Neu Hotel Naut Aran

Frequently asked questions

What is the cancellation policy at Hotel Val De Neu?

Hotel Val De Neu offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Val De Neu?

Yep, Hotel Val De Neu has a self car park for EUR 26 per night.

Is there a spa on site at Hotel Val De Neu?

There's no onsite spa, but this property does offer services like massages.

Does Hotel Val De Neu have a pool?

Hotel Val De Neu has a kids' pool. The pool is open 1:00 PM to 9:00 PM.

What makes Hotel Val De Neu a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel Val De Neu.

Is Hotel Val De Neu family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hotel Val De Neu is a hit with families.

Is there a free airport shuttle available at Hotel Val De Neu?

No, Hotel Val De Neu does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Val De Neu?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Val De Neu?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hotel Val De Neu?

No, only service animals are allowed.

Hotel Val De Neu Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 59 out of 76 reviews
Rating 8 - Good. 12 out of 76 reviews
Rating 6 - Okay. 5 out of 76 reviews
Rating 4 - Poor. 0 out of 76 reviews
Rating 2 - Terrible. 0 out of 76 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice. On par with 5 star ski hotels of haut savoie or chamonix. Very easy access to the ski lifts. A bit pricey but worths it
Stayed 4 nights in Mar 2024

8/10 Good

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just amazing and I am not giving it the top rating because of one simple thing: the wifi service is so so bad. And is a pity because the hotel is amazing, the team staff is the best in Baqueira and probably one of the best in Spain. But the internet speed is SO bad.
Stayed 5 nights in Feb 2023

10/10 Excellent

omar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Ski in and out Wonderful mountain!! Can not get better
Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the hotel is just amazing. Super friendly and great service. Areas of improvement if you come with family but you still need to work: internet is SO bad. I knew from other reviews but really for me this is a no go in the future not because I don't like it (I loved it) but because I need to be able to have a Conference Call and is impossible. Period.
Stayed 5 nights in Jan 2022

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Val de Neu - In General Very Good
Second stay at this hotel - Reception staff, concierge/parking staff/ cleaners, all very polite and professional. Pros - very clean, modern, great location as only a short walk to gondola, nice spa, comfy beds Cons - restaurant food nice but not exceptional and expensive.. only two lifts which means a long wait at peak times..some staff at breakfast indifferent, I couldn’t seem to order from the egg menu without them getting it wrong! Then I would have to wait again whilst order was corrected and then eat in my own as family finished.
Stayed 4 nights in Feb 2020

10/10 Excellent

JK, Paris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to ski piste and facilities. Hotel helped to arrange everything to make it a wonderful experience
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and cosy hotel with plenty of amenities and excellent location. Spa was a bit expensive. Breakfast great !
Stayed 7 nights in Feb 2019

6/10 Okay

Ricardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a 5 Star experience. Disappointed
What a let down. This was DEFINITELY NOT a 5 Star hotel. The service attitude was not the best. After traveling through Spain for three weeks and staying in 5 star hotels, this was the most expensive property we stayed at and also the most disappointing. While the decor is very nice, the standard rooms were no better than a Disney area motel. The main lounge called “The Bistro”, was very nicely decorated, but regrettably there was nowhere in the hotel where you could have a drink with a decent view of the magnificent mountains. Prices were absurdly INSANELY expensive. I was charged €18 for two simple hot teas, with cheap paper tea bags. Ridiculous. When had to sign and leave a deposit to borrow an adapter plug. Imagine that! At a 5 star hotel. Shocking! The area was nice but our stay at THIS hotel dampened our enthusiasm.
Stayed 3 nights in Jan 2019

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice experience at Hotel Val De Neu!
A very nice experience: the hotel was very good; staff very attentive, professional, and service oriented; good restaurants, and overall ambience. The room was a bit small, and did not face the mountain, so the view was just ok. We look forward to going back again sometime!
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service + Breakfast!
The service was especially good in this hotel. They took the stuff from the car onto the ski closet for us! Also, one of the best hotel breakfast that I've had!

10/10 Excellent

ana, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and exquisite family hotel for ski holidays
Every detail has been well thought through from the welcome drink to the kids club. The personnel is so friendly and diligent you really feel at home. The food is top class and the rooms calm and elegant. The assistance at the guardskis is such a treat when you go with children. We will be back and would like to congratulate all for such a well run hotel. Thank you!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family skiing
Great hotel and resort for family skiing very good value compared to rest of Europe. Highly recommend

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVELY HOTEL
All the hotel staff are extremely helpful and polite and always smiling! The room was kept very clean, with a little cake/choc and bottle of water brought to your room every evening. Our only disappointment was there was a lot of children in the hotel during our stay making it very noisy with them playing in the lifts, running up and down corridors, and playing outside room doors.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stein, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, and fantastic skiing.
Fantastic hotel! Spacious luxury rooms in the junior suite, perfect for a family of four. Lovely "Cafeteria" for relaxing after skiing and ok food. On the negative side the pool for the kids is super small, even though it looks ok in the picture. We will go back. The slopes of Baqueira are great, and the snow conditions was impressive given the amount of artificial snow. NO reason to go to the French or Austrian alps with this so close by.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel review
This hotel is fine. It has nice furnishings and common spaces. It is close to the gondola and ski lockers are available for guests. Also, the staff is generally friendly and helpful. There are two shortcomings. First, the cleaning staff does a somewhat cursory job (e.g., sometimes not replacing products that have run out). Second, and more important, access to the jacuzzi and spa costs €25 per person for 90 minutes. The information about the hotel on Expedia is misleading in this regard. Based on that information (and our experience staying in other ski hotels), we expected that we would be able to use the jacuzzi as part of our room reservation. But as it turns out, guests are not allowed to access the jacuzzi or any spa facilities without paying the additional fee. This was very disappointing for a five star hotel.

10/10 Excellent

Pantxika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Verónica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal de 10. Hotel muy limpio y precioso
Stayed 4 nights in Mar 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jesús

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024