Hotel Riu Palace Tropical Bay - All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Kool Runnings Water Park

Photo gallery for Hotel Riu Palace Tropical Bay - All Inclusive

Sports facility
Aerial view
On the beach, white sand, sun-loungers, beach towels
Aerial view
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Norman Manley Boulevard, Bloody Bay Beach, Negril, Westmoreland
  • Bloody Bay Beach
    ‪10 min walk‬
  • Hedonism II
    ‪16 min walk‬
  • Kool Runnings Water Park
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪98 min drive‬

Room options

Junior Suite, Garden View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • Sleeps 8
  • 2 Double Beds

Junior Suite, Oceanfront (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Oceanfront (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Garden View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Garden View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout curtains
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Double Room (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Partial Sea View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Separate bedroom
Blackout curtains
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Ceiling fan
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 Double Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
2 bedrooms
Blackout curtains
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Separate bedroom
Blackout curtains
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite (Standard - E)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • Sleeps 8
  • 2 Double Beds

Junior Suite, Oceanfront (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Partial Sea View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
2 bedrooms
Blackout curtains
Ceiling fan
  • Sleeps 8
  • 2 Double Beds

Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Separate bedroom
Blackout curtains
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Oceanfront (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
2 bedrooms
Blackout curtains
Ceiling fan
  • Sleeps 8
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
2 bedrooms
Blackout curtains
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
2 bedrooms
Blackout curtains
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

About the area

Negril

An all-inclusive stay in Negril awaits you at Hotel Riu Palace Tropical Bay - All Inclusive. Within a 20-minute stroll, you'll find Bloody Bay Beach and Booby Cay. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include deep-tissue massages, body wraps and facials along with access to the sauna and hot tub. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and kids' club. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Free buffet breakfast is available daily between 7 AM and 11 AM. There's also the convenience of free self parking. .Places within a 30-minute walk of this 4-property class Negril property include Seven Mile Beach and Kool Runnings Water Park.

What's nearby

  • Bloody Bay Beach - 10 min walk - 0.9 km
  • Hedonism II - 16 min walk - 1.4 km
  • Booby Cay - 16 min walk - 1.4 km
  • Seven Mile Beach - 18 min walk - 1.6 km
  • Kool Runnings Water Park - 3 min drive - 2.1 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 98 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬15 min walk
  • ‪Hunter Steakhouse - ‬16 min walk
  • ‪Ackee - ‬3 min drive
  • ‪Hedonism II - Delroy's Bar - ‬16 min walk
  • ‪Mahogany - ‬3 min drive

About this property

Hotel Riu Palace Tropical Bay - All Inclusive

Family fun on the beach, with 2 outdoor pools, near Kool Runnings Water Park
Hotel Riu Palace Tropical Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Tropical Bay - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and Access to hot tub. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Tropical Bay - All Inclusive. Self parking is free.

This 4-star Negril property is smoke free.

  • 452 guestrooms or units
  • 2 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Tropical Bay - All Inclusive offers 452 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Plasma televisions come with satellite channels.

Bathrooms include complimentary toiletries and hairdryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Volleyball
  • Water skiing
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Tropical Bay - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Tropical
Riu Palace Tropical Bay
Riu Palace Tropical Bay All Inclusive
Riu Palace Tropical Bay All Inclusive Negril
Riu Palace Tropical Bay Negril
Riu Tropical
Riu Tropical Bay
Riu Tropical Bay Palace
Riu Tropical Palace Bay
Tropical Bay
Riu Tropical Inclusive Negril
RIU Palace Tropical Bay All Inclusive
Hotel Riu Palace Tropical Bay - All Inclusive Negril

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Tropical Bay - All Inclusive?

Hotel Riu Palace Tropical Bay - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Tropical Bay - All Inclusive?

Yep, Hotel Riu Palace Tropical Bay - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Tropical Bay - All Inclusive?

Yep, Hotel Riu Palace Tropical Bay - All Inclusive is on Bloody Bay Beach, which travelers give top marks. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at Hotel Riu Palace Tropical Bay - All Inclusive?

Yep, Renova Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does Hotel Riu Palace Tropical Bay - All Inclusive have a pool?

Hotel Riu Palace Tropical Bay - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Palace Tropical Bay - All Inclusive?

Hotel Riu Palace Tropical Bay - All Inclusive features 2 outdoor pools, a full-service spa and a health club.

What makes Hotel Riu Palace Tropical Bay - All Inclusive a romantic place to stay?

1 hot tub and 24-hour room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Palace Tropical Bay - All Inclusive.

Is Hotel Riu Palace Tropical Bay - All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and free supervised childcare, it's no surprise that Hotel Riu Palace Tropical Bay - All Inclusive is a hit with families.

Does Hotel Riu Palace Tropical Bay - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is served daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Hotel Riu Palace Tropical Bay - All Inclusive?

No, Hotel Riu Palace Tropical Bay - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Tropical Bay - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Palace Tropical Bay - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Tropical Bay - All Inclusive?

No, pets and service animals are not allowed.

Hotel Riu Palace Tropical Bay - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1008 reviews
Rating 8 - Good. 239 out of 1008 reviews
Rating 6 - Okay. 113 out of 1008 reviews
Rating 4 - Poor. 48 out of 1008 reviews
Rating 2 - Terrible. 35 out of 1008 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

igor

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2025

6/10 Okay

Mattia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is absolutely gorgeous!
Stayed 5 nights in Jan 2025

6/10 Okay

Margarita

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The staff is not customer oriented with certain aspects of attitude and reluctance.
Stayed 7 nights in Jan 2025

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
Peace and friendship
Stayed 7 nights in Jan 2025

4/10 Poor

Devon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was an awful experience! I did not feel like I was at a Riu resort. The food quality was terrible and very lazy. The room service food did not match the pictures of menu descriptions. They are giving people left overs and food made earlier that afternoon for room service. When I called room service to ask why the food quality did not match that of other Riu’s. I was told that it was because they had no overnight cook and the head chef instructed them to remake the food and serve it throughout the night. That means the sandwich I ordered at midnight was made some time that after noon. This is unacceptable for a Riu. Also, I hurt myself in their gym when the strap on a piece of equipment snapped, throwing me to the ground. Due to this, I have to extend my trip and stay longer until I am healthy enough to fly. when I asked the hotel managers how I could contact the review to voice my concerns for the stay I experienced. they voluntarily gave me the wrong phone number. I waited four days and received no response. Then I called the review. Customer service general inquiry line a person there explained to me that those two managers gave me the wrong phone number and then he proceeded to give me the correct phone number so I can find some rectification for this incident with the review has put me through as a guest is absolutely shameful. I would never return to one of their properties again Expedia seriously look into what they are doing.
Stayed 7 nights in Jan 2025

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is beautiful..staff is super friendly..you can find quiet places or enjoy music and drinks..food was delicious..jerk chicken hut on the beach excellent..day trips were easy to book .overall a great experience
Stayed 7 nights in Dec 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
good good
Stayed 4 nights in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Rasheed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice Awesome beach Entertainment team Great!!!!!
Stayed 6 nights in Dec 2024

10/10 Excellent

Anthony

Stayed 7 nights in Dec 2024

6/10 Okay

Jacqueline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have visited the Riu many times over the years and its a wonderful property, but the quality of the staff has gone down ( at least towards Black women) but Big up to Chinroy, bellhop and Karen in the dining hall who know what good hospitality is👍 More than their peers. But the property remains beautiful and well maintained
Stayed 4 nights in Jan 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Alright except for the cockroaches we were scared to step on every night on our way to room..
Stayed 4 nights in Dec 2024

6/10 Okay

Ayan

Stayed 6 nights in Dec 2024

10/10 Excellent

MaeJean

Stayed 4 nights in Dec 2024

4/10 Poor

Scooter

Travelled with family
Disliked: Cleanliness, staff & service
Food was bad, property wasn't clean, it was just ok. Compared to other destinations this one was at the bottom.
Stayed 7 nights in Dec 2024

6/10 Okay

Paulette R

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Subbarao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: The property is exceptionally well-maintained, and the staff is incredibly friendly. I visited with my elderly parents, and the team went out of their way to accommodate us by providing an accessible room and assisting with convenient beach seating for them. The buffet offers a wide variety of options, and the drinks are outstanding. The beach is pristine, the pools are excellent, and the evening entertainment is enjoyable. Negatives: While the food quality is good, I was hoping to experience more authentic Jamaican dishes and local fruits, which were noticeably absent. The menu options felt similar to those commonly available in the U.S., lacking a distinct Jamaican touch.
Stayed 4 nights in Dec 2024

4/10 Poor

David

Stayed 7 nights in Dec 2024

4/10 Poor

Naomi Beth

Travelled with family
Everything about this resort was just good enough to pass. The food is extremely mediocre but not awful. The Italian place was the only truly good meal. Many of the people working there are nice. A few bad apples as well. Maid service was not amazing, often no towels given. We asked for extra pillows for days, never received them. Sometimes the drinks were replenished, but not always. The last day we were charged for the free WiFi. It was not explained to us how to set it up. My minor child misunderstood the process and so they charged us when it should have been complimentary. We were with a group of 18 all there for about a week. Do the math on how much they made off of us. Fixing this would have left a much better taste in my mouth. Instead the manager said this is a business. That says to me a business looking to deceive and rip people off purposely. We will not be back. I’ve been to many all inclusive resorts and this one is towards the bottom. If you want to pay the same amount as a higher quality resort for mediocre everything this is your place. If you’re wavering, go with the other choice.

10/10 Excellent

Igor, Brooklyn

Stayed 7 nights in Nov 2024

10/10 Excellent

Cornel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everting beautiful
Stayed 6 nights in Dec 2024

10/10 Excellent

Kirstyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Staff was beyond helpful and welcoming. Resort was beautiful and our room was great. Will definitely come back!!!
Stayed 3 nights in Dec 2024