Royalton Negril, An Autograph Collection All-Inclusive Resort: Deals & Reviews (Negril, JAM)

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Beachfront, with full-service spa

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Beach/ocean view

Overview
Rooms
Location
Policies

7.6

Good

Popular amenities

Breakfast included

Pool

Bar

All-inclusive

Spa

Parking included

Explore the area

Norman Manley Boulevard, Negril, Westmoreland

Hedonism II5 min walk
Bloody Bay Beach5 min walk
Kool Runnings Water Park16 min walk
Montego Bay (MBJ-Sir Donald Sangster Intl.)88 min drive

Room options

Luxury Presidential one Bedroom swim out Diamond Club

Highlights

Balcony or patio

Garden

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

Premium bedding

114 sq m
Sleeps 5
1 King Bed and 2 Double Sofa Beds

Luxury Junior Suite swim out

Highlights

Balcony or patio

Garden

Individually furnished

Individually decorated

Private pool

Air conditioning

Flat-screen TV

Premium bedding

56 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Highlights

Balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

115 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential one Bedroom ocean view Diamond Club

Highlights

Balcony or patio

Garden

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

Premium bedding

114 sq m
Ocean view
Sleeps 5
1 King Bed and 2 Double Sofa Beds

Luxury Family Suite ocean view

Highlights

Balcony or patio

Garden

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

Premium bedding

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite ocean view Diamond Club

Highlights

Balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

Premium bedding

Ceiling fan

56 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom ocean view

Highlights

Balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

Premium bedding

Ceiling fan

170 sq m
Ocean view
Sleeps 9
1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

Luxury Junior Suite

Highlights

Balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

Premium bedding

Ceiling fan

56 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite ocean view Diamond Club

Highlights

Balcony or patio

Garden

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

Premium bedding

63 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Chairman two Bedroom ocean front suite Diamond Club

Highlights

Balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

226 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Queen Beds

Luxury Presidential Two Bedroom ocean view Diamond Club

Highlights

Balcony or patio

Garden

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

Premium bedding

170 sq m
Ocean view
Sleeps 9
1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

Luxury Junior Suite ocean view

Highlights

Balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

Premium bedding

Ceiling fan

56 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairman three Bedroom ocean front suite Diamond Club

Highlights

Balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

282 sq m
Ocean view
Sleeps 10
1 King Bed and 4 Queen Beds

Luxury Junior Suite swim out Diamond Club

Highlights

Balcony or patio

Garden

Individually furnished

Individually decorated

Private pool

Air conditioning

Flat-screen TV

Premium bedding

56 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential one Bedroom ocean view

Highlights

Balcony or patio

Garden

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

Premium bedding

113 sq m
Ocean view
Sleeps 5
1 King Bed and 2 Double Sofa Beds

Luxury Chairman four Bedroom ocean front suite Diamond Club

Highlights

Balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Flat-screen TV

337 sq m
Ocean view
Sleeps 14
2 King Beds and 4 Queen Beds

Similar properties

Pool

All-inclusive

Spa

Kids pool

for 1 night

includes taxes & fees

14 Jul - 15 Jul

Pool

Breakfast included

All-inclusive

Spa

for 1 night

includes taxes & fees

14 Jul - 15 Jul

On private beach

Pool

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

14 Jul - 15 Jul

About the area

Negril

A luxury stay in Negril awaits you at Royalton Negril, An Autograph Collection All-Inclusive Resort. Within just a 10-minute stroll, you'll find popular attractions like Seven Mile Beach and Hedonism II. Highlights at this all-inclusive hotel include 8 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, body wraps and body scrubs along with access to the mud bath and sauna. The buffet restaurant, Gourmet Marche, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Free full breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .In the area of this 4.5-property class Negril hotel, you'll find Negril Cliffs.

What's nearby

Bloody Bay - 1 min walk
Hedonism II - 5 min walk
Bloody Bay Beach - 5 min walk
Seven Mile Beach - 9 min walk
Kool Runnings Water Park - 16 min walk

Getting around

Montego Bay (MBJ-Sir Donald Sangster Intl.) - 89 min drive

Restaurants

‪Green Island Restaurant, RIU - ‬4 min drive
‪Royalton Lobby Bar - ‬5 min walk
Hunter Steakhouse
‪Zen - ‬3 min walk
‪Mandalay at Riu - ‬4 min drive

About this property

Royalton Negril, An Autograph Collection All-Inclusive Resort

Beachfront, with full-service spa

Royalton Negril, An Autograph Collection All-Inclusive Resort is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royalton Negril, An Autograph Collection All-Inclusive Resort such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive hotel also offers a children's pool, outdoor tennis courts and a health club. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Negril hotel.

407 guestrooms or units

8 dining venues

5 bars or lounges

Conference rooms

Full breakfast (free)

Deli

Kid's club (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Business facilities

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Games room or arcade

Terrace

Garden

Outdoor picnic space

Newspapers for purchase

Lift

Smoking in designated areas

Bar on the beach

Bar by the pool

Royalton Negril, An Autograph Collection All-Inclusive Resort offers 407 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include a separate bath and shower with a deep soaking bath and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The Royal Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

Free full breakfast available daily 7:00 AM to 10:30 AM
5 bars/lounges
8 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Armadillo
Gourmet Marche
Gratzie Italian Trattoria
Hunter Staeakhouse
Zen

Things to do

Arcade/game room
Children's pool
Free children's club
Full-service spa
Health club
Outdoor pool
Outdoor tennis court

Family friendly

Arcade/game room
Children's pool
Free children's club
Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
Luggage storage
Newspapers in lobby
Safe at front desk

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Tour and ticket assistance

Business services

Business centre
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Picnic area
Pool loungers
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Spa treatment rooms
Sports massages
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk

Designated smoking areas
Reception hall

Room amenities

Bedroom

Premium bedding

Bathroom

Deep soaking bathtub
Free toiletries
Separate bathtub and shower
Towels

Entertainment

Flat-screen TV with premium cable channels
Pay films

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Outdoor space

Balcony/patio
Yard

Air conditioning
Ceiling fan
Desk
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Contactless check-in and contactless check-out are available.

Property is also known as

Royalton Negril Resort

Royalton Negril

Royalton Negril All Inclusive

Royalton Negril Resort Spa All Inclusive

Royalton Negril Resort Spa

Royalton Negril Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Royalton Negril, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Negril, An Autograph Collection All-Inclusive Resort?

As of 30 Jun 2024, prices found for a 1-night stay for 2 adults at Royalton Negril, An Autograph Collection All-Inclusive Resort on 8 Jul 2024 start from NZ$644.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Negril, An Autograph Collection All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Negril, An Autograph Collection All-Inclusive Resort is on Jamaica Beaches which hotel guests recommend. Fun beach activities include snorkelling.

Is there a spa on site at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, The Royal Spa is available for guests. It has a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort have a pool?

Royalton Negril, An Autograph Collection All-Inclusive Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort have a waterslide?

No, there is no waterslide at Royalton Negril, An Autograph Collection All-Inclusive Resort, but Kool Runnings Water Park is a short 16-minute walk away.

What luxury perks are available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Royalton Negril, An Autograph Collection All-Inclusive Resort features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Royalton Negril, An Autograph Collection All-Inclusive Resort a romantic place to stay?

Couples spa treatments and a bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton Negril, An Autograph Collection All-Inclusive Resort.

Is Royalton Negril, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and an arcade, it's no surprise that Royalton Negril, An Autograph Collection All-Inclusive Resort is a hit with families.

Are there hot tubs in the rooms at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, complimentary full breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, Royalton Negril, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, pets are not allowed.

Royalton Negril, An Autograph Collection All-Inclusive Resort Reviews

7.6

Good

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

Verified traveller

31 Mar 2024

Disliked: Cleanliness, room comfort

Stanadards of the property has fallen. Linen were fresh. Room was dusty. Poorly maintained. Royalton has been my brand of hotels over the years. This is my last trip to Negril Property. It reminds me of White Sands in Trelawny before renovation. I like the Blue waters In Trelawny. Quality is better there. Bartenders and Bell men are good but other staff. Basic.. This trip was a waste of money.

Stayed 1 night in Mar 2024

8/10 Good

Sheilla Marie

Travelled with family

31 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is perfect for families with teenagers! They will love it there as it caters to that age. The rooms are unique and the property is small and everything is convenient. The beach is separated into sections and it’s not a wide beach, but is sufficient and staff does a good job at raking any sea grass that comes to shore. Some of the bars have good and fast service but the main pool bar does not! Only diamond club members can make reservations for dinner restaurants and the buffet was the same everyday, which is good if you like to know what to expect. There are activities and nightly entertainment. The coffee and ice cream shop were popular and good. I would stay there again primarily because it offers a lot and is very convenient because of its small size.

Stayed 7 nights in Mar 2024

4/10 Poor

Ann Y., chicago

Travelled with family, Travelled with group

31 Mar 2024

For a luxury hotel, I’m not sure Royalton Negril fits this category. Upon arrival, the check-in process was very smooth the reception team were all very professional, friendly and knowledgable. The room was not cleaned well: the showers, bathroom and floors felt dirty. The swim out terrace area was not cleaned: the loungers, chairs, cushions and floor area were not cleaned when we arrived and were consistently dirty during our stay. We had requested a “mostly sunny” swim up suite and there was barely any sun at our pool. The whole purpose of paying extra for a swim up suite is to enjoy the privacy of having our own pool area (with sunshine) when needed. The restaurant food is very average (the jerk “chicken” hut was delicious and the food truck was also pretty good. The alcoholic drinks were not good, the quality of alcohol (and food) was not “luxury hotel” standards, and some drinks were not even drinkable. The Vibes team and the Water activities team did GREAT and worked very hard to make sure people were having a great time. The sailing instructor (white sunglasses) was fantastic. The grounds are ok but majority of the hotel (including diamond club) faces north and east, They clearly have nicer, more lush grounds (and suites) at the Hideaway and Great Lido side - which are both adults only. The drive is one hour from the airport, so I really expected more wow. The hotel was not cheap but it felt cheap, not luxurious. It was not worth the hour drive.

Stayed 7 nights in Mar 2024

4/10 Poor

Kimberly

31 Mar 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 3 nights in Mar 2024

6/10 Okay

Maxine

Travelled with family

30 Mar 2024

Liked: Amenities, property conditions & facilities

As returning guests, we were eagerly anticipating our third stay, particularly in the luxurious Presidential Suite. However, our recent experience fell short of our expectations, leaving us with mixed feelings about our visit.While the suite boasted opulent amenities, such as spacious accommodations and elegant decor, we encountered numerous issues that detracted from our overall enjoyment. Most notably, the faulty doors within our suite proved to be a persistent inconvenience throughout our stay. Despite reporting the issue multiple times, including a visit from maintenance, the problem persisted unresolved. This rendered accessing certain areas of the suite cumbersome and frustrating, as the doors would only partially open, requiring us to maneuver through narrow gaps.Additionally, we were disappointed by the inconsistent water supply during the initial days of our visit. Although we were informed of water conservation efforts due to a purported drought in Jamaica, the sudden restoration of full water pressure coincided suspiciously with the repair of a burst water pipe outside the hotel. This discrepancy raised questions about the transparency of the hotel's communication regarding the issue.Furthermore, while the culinary offerings at the Royalton Negril remained abundant and delectable, we observed a decline in the quality of room service compared to previous years. the resort's dining options continued to impress, showcasing a diverse array of culinary delights.

Stayed 5 nights in Mar 2024

6/10 Okay

Victor

Travelled with family

30 Mar 2024

Liked: Cleanliness, property conditions & facilities

Great stay, but too expensive for the value.

Pros: food quality, scenery, excursions, little to no beach vendors, room condition and cleanliness, beverages including premium alcohol. Cons: water pressure (low or non-existent for 6/7 days), difficulty making reservations, staff taking tips to block off large sections of pool chairs, towel shortages both in the room and at the pool, inconsistent info from staff on all of the above. The cons are all minor on their own, but added up in the end to prevent me from leaving a higher rating. I would return, but not at current prices ($500/night).

Stayed 7 nights in Mar 2024

6/10 Okay

Camaine

Travelled with family

29 Mar 2024

Liked: Cleanliness

Disliked: Staff & service

The customer service at the restaurant was poor

Stayed 4 nights in Mar 2024

10/10 Excellent

Shaquayla

28 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Mar 2024

10/10 Excellent

Ty

24 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2024

4/10 Poor

Ajay

Travelled with family

22 Mar 2024

Liked: Cleanliness

This not a 5 star property. The bars had no garnishes. No limes, lemons, cumcumbers. The service was horrible (especially nicole from gratzi). The staff just dont care. The only staff that provided exceptional service was our butler Nicholas. The room was nice and clean but this is a 3 star hotel at best.

Stayed 4 nights in Mar 2024

10/10 Excellent

Ramone

Travelled with family and small children

22 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful

Stayed 3 nights in Mar 2024

6/10 Okay

Annick Joan God

Travelled with family

21 Mar 2024

Liked: Cleanliness, amenities, property conditions & facilities

Check-in was not professional for this type of hotel; service was inconsistent; access to various restaurants on property was badly managed

Stayed 6 nights in Mar 2024

6/10 Okay

alana

Travelled with family and small children

21 Mar 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Pros: The staff is very friendly, Food was great at the Buffett. Gym Facilites very nice. Cons: Waited till around 0530 to even get our room at check in when we arrived just at 0400 check in is supposed to be 0300, First room was not what we paid for and dirty, second room smelled like mold. At that point was too exhausted to keep moving rooms as we travelled all day with children, we kept the second room and slept with the patio door open and aired out the room during the day. When we told them the room smelled like mold the only response we got was "thank you for telling us". Mini Bar was not stocked on check in and not stocked 2 days in a row after that, had to call the front desk to get water stocked. If you don't upgrade to Diamond you cannot make reservations to the restaurants, its first come first serve and if you try to dine after 630pm you can be easily waiting an hour for a table which is inconvenient with small children Beach had ALOT of seaweed Definitely not enough chairs by the Pool OR the beach Overall not impressed with the Royalton Chain, we vacation at all inclusive 2-3 X a year and this is the first time we stayed at a Royalton. My expectations were alot higher especially for the price point and for future probably would not return to one.

Stayed 5 nights in Mar 2024

2/10 Terrible

Andrea

Travelled with group

18 Mar 2024

Liked: Amenities

Disliked: Cleanliness, staff & service, property conditions & facilities

My husband and I was very uncomfortable during our stay due to the air conditioner in the room was broken. We brought this to the personnel on staff within a couple hours of our arrival and a maintenance worker came at 1:00 am. Of course, we asked the gentlemen to come later in the morning. The same gentlemen did return and stated that he fixed the air conditioner but it would turn on for 2 minutes and shut off. The next day, the manager over maintenance came and addressed the matter. He too failed to get air conditioner working. He stated, someone supposed to come and complete the work. That person never arrived. The customer service desk never called to follow up with us. We had to continue to update them. One young lady named Alana did try to accommodate us and get us another room but another person intervened in her attempts and stated someone would come fix the air conditioner. Our last day we was able to speak to a manager. Which we had requested one the second day of our arrival. We was told they have to follow the chain of command. Management at that time came to conclusion on how to make up for our inconvenience. As far as cleanliness, there was hair that was not of my or my husband's hair texture throughout our room. Also, at the Italian restaurant everyone included at my table was asked to inspect our water glass to ensure it was clean. Most of the staff wasn't attentive to customers unless they was a member of the "Diamond club".

Stayed 4 nights in Mar 2024

10/10 Excellent

Johnnie, Little Rock

Travelled with partner, Travelled with group

17 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was so very nice. Aaron, Sasha Kay,Lady captain on the boy to Ricks, Terell, just to name a few but there were so many nice staff members. They all went above and beyond for us. Definitely will be return to this resort

Stayed 4 nights in Mar 2024

8/10 Good

Tissanie Sade

Travelled with family and small children, Travelled with group

17 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very enjoyable experience

Stayed 4 nights in Mar 2024

4/10 Poor

Christopher

Travelled with group

14 Mar 2024

Liked: Cleanliness

Disliked: Staff & service

Stayed 6 nights in Mar 2024

10/10 Excellent

Daprisha

14 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Feb 2024

4/10 Poor

Peter G

13 Mar 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

We waited for 2 hours after check in to get our room. The room was not what we requested, the phone was broken, the safe didn’t work, the shower water was cold, the ice machines were all broken in the building, room service took hours, the refrigerator was cold, the ac minimally worked, etc. it took 24 hrs to get the room I had booked. The beach was limited. We didn’t do the “Hideaway” part which I would strongly recommend if you are traveling without children. The water sports guy seemed to try to set you up to fail. Also they don’t know anything about how to properly mix a cocktail. If I got two Jack and cokes one would have about 1 shot in it and the other 2.5 shots. If I asked them to add a little more alcohol to a drink they would fill the glass almost to the rim with alcohol. Very hard to keep track of what you’re consuming when the drinks are all over the place. Good that it’s not too expensive and a fairly short flight. The weather and the ocean were beautiful.

Stayed 6 nights in Mar 2024

10/10 Excellent

Kanisha

9 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This resort is 10/10!!! Celebrated a birthday and they decorated the room so beautifully!!

Stayed 5 nights in Mar 2024

4/10 Poor

Annmarie

5 Mar 2024

Disliked: Staff & service

Bad stay overall

I never before give a review from staying at an hotels and ive been to my over the years. But my first time staying at the Royalton hotel in negril,Jamaica was my worst experience ever. Room services was so bad,i never taught i would have want through that. My room on the first night mosquitoes also ate me alive, it was a good think that when I'm traveling out of the country *even in the state* i always carries things for my convenience. I had to use my own mosquito spray and spray out the room. After when i called the front desk and let the know of the mosquitoes issues i was having i was told that they can't come spray out the room while we were in there. *Not ok we will change your room as a paying customer and take care of the mosquitoes problem. I was to tired from working and traveling to even put up fight* so i just did it myself. Don't even get me started on room services and the poor quality of the food ive gotten. I've ordered a cobb salad and I've cobb salad a plenty of times, there cobb salad ive gotten have only a whole lot of lettuce least than half of a strip of bacon and six pieces of corn in there and yes ive count it and yes that was all that was in it. Fruit salad was nothing as stated. I order a chicken wrap with cheese, when they bring my chicken wrap there was no chicken, cheese only thing was in the wrap was bitter lettuce and a sauce are whatever that was i wasn't familia with. I left it on the plate. I check out early Monday 02/26/2024 .

Stayed 2 nights in Feb 2024

10/10 Excellent

Jada

3 Mar 2024

Stayed 4 nights in Feb 2024

10/10 Excellent

Aundre

Travelled with partner

26 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I love the fact there room service and the amenities and the food options also.

Stayed 3 nights in Feb 2024

4/10 Poor

Mohamed, Brampton

Travelled with partner

26 Feb 2024

Disliked: Cleanliness, amenities, property conditions & facilities

We booked the Penthouse suite with the private plunge pool, and the plunge pool was filthy. The room needs renovation. We paid over $1000/night for this awful room. Romaine from room service went above and beyond for us, but the rest of the staff (including the butlers) provided average service.

Stayed 3 nights in Feb 2024

10/10 Excellent

Deanna

Travelled with family

25 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property had beautiful views and delicious food. I loved all the amenities it had to offer.

Stayed 4 nights in Feb 2024

Royalton Negril, An Autograph Collection All-Inclusive Resort

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Luxury Presidential one Bedroom swim out Diamond Club

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Luxury Junior Suite swim out

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Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

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Luxury Presidential one Bedroom ocean view Diamond Club

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Luxury Family Suite ocean view

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Luxury Junior Suite ocean view Diamond Club

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Luxury Presidential Two Bedroom ocean view

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Luxury Junior Suite

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Luxury Family Suite ocean view Diamond Club

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Luxury Chairman two Bedroom ocean front suite Diamond Club

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Luxury Presidential Two Bedroom ocean view Diamond Club

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Luxury Junior Suite ocean view

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View all photos for Luxury Chairman three Bedroom ocean front suite Diamond Club

Luxury Chairman three Bedroom ocean front suite Diamond Club

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Luxury Junior Suite swim out Diamond Club

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Luxury Presidential one Bedroom ocean view

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Luxury Chairman four Bedroom ocean front suite Diamond Club

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Royalton Negril, An Autograph Collection All-Inclusive Resort

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