4/10 Poor
Joerelle
Travelled with partner, Travelled with group
20 Sept 2024
Disliked: Cleanliness, staff & service
The room I booked on the site was not the beach front property I saw on the site. In fact, I was checked into a room that was dusty and smelled like it had not been opened in a while. It was reported to the front desk on the following morning but no attempts were made to rectify the situation.
There was no tv, kettle nor room phone to contact the front desk. One of the burglar bars was also broken off the window. I was not allowed to take any of the towels from the room to go to the beach across the road. "Beach towels" came at an additional cost, however, the beach was nice. The sand was even, water was calm and somewhat shallow. The on property games shed was dusty but the pool was clean.
Additionally I was informed by the front desk that my room would not be cleaned for the entire duration of my stay. On the morning of checkout I was awakened by staff using the lawnmower right outside my door. This was jarring as I made plans to sleep in before check out but was unable to do so because of the noise. Ironically, they stopped using the lawnmower as soon as i got up and started removing my belongings from the room.
In general, the property left much to be desired and was not what i expected.
Joerelle
Stayed 2 nights in Aug 2024