4/10 Poor
Megan
Travelled with partner
13 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was a bit of a shambles.
When we arrived our shower was hanging off the wall. I told reception and they sent someone up to fix it within a few hours which made me wonder why they hadn’t done this before we got there.
Just to top it off, we didn’t receive any clean towels for the week we stayed there.
I’d just stay somewhere else.
We ended up locked out our room when the key cards stopped working. Instead of an apology we were told not to put them next to our phones. They hadn’t been. They were just trying to escape blame for faulty cards.
The main issue though, which is quite a big one, was the wardrobe fell apart and the wooden beam across the top fell off onto my arm. Luckily it missed my head by inches but I was in excruciating pain and my arm was visibly swollen.
When we told reception about this, the woman seemed concerned however, she simply advised the engineer would be up to fix it. Not once were we offered a room swap or anything. We weren’t out looking for an upgrade but when your room is literally falling apart surely more should be done.
We tried to spend as little time as possible in the hotel. Mainly to avoid more injuries!
Megan
Stayed 4 nights in Jul 2024