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The Customs House Inn

3.5 star property
Comfortable guesthouse in Pictou with free parking

Choose dates to view prices

Photo gallery for The Customs House Inn

Interior entrance
Property grounds
Room, 1 King Bed | Bathroom
Room, 1 Queen Bed | Bathroom
Exterior
Reviews
9.0

Wonderful

Popular amenities

  • Parking included
  • Air conditioning
    Air conditioningAir conditioning
  • Housekeeping
    HousekeepingHousekeeping
  • Laundry
    LaundryLaundry
  • Free WiFi
    Free WiFiFree WiFi
  • Business services
    Business servicesBusiness services

Check-in time

2:30 PM

Check-out time

11:00 AM

Explore the area

Map
38 Depot Street, Pictou, NS, B0K 1H0
  • Popular LocationCaspers Gifts and Crafts3 min walk
  • Popular LocationDeCoste Entertainment Centre7 min walk
  • Popular LocationPictou Marina3 min drive
  • AirportHalifax, NS (YHZ-Stanfield Intl.)87 min drive

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Hairdryer
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Room
The Scotsman Inn
Parking included
Free WiFi
Air conditioning
Business services
4.5 out of 5, Wonderful, (250)
The price is NZ$304
for 1 night
includes taxes & fees
15 Jul - 16 Jul
The Scotsman Inn

About the area

Pictou

At The Customs House Inn you'll be within steps of Northumberland Fisheries Museum and Caspers Gifts and Crafts. Highlights at this guest house include in-room free WiFi and free high-speed Internet. .This business-friendly guest house offers free WiFi in public areas, a business centre and express check-out. Additionally, you'll find laundry facilities, dry cleaning/laundry services and luggage storage. There's also the convenience of free self parking. .Sights within a 10-minute walk of this 3.5-property class Pictou guest house include Hector Heritage Quay and DeCoste Entertainment Centre.
View more Guest houses in PictouOpens in a new window

What's nearby

  • Caspers Gifts and Crafts - 3 min walk
  • Hector Heritage Quay - 3 min walk
  • DeCoste Entertainment Centre - 7 min walk
  • Pictou Marina - 3 min drive
  • Caribou and Munroes Island Provincial Park - 9 min drive

Getting around

  • Halifax, NS (YHZ-Stanfield Intl.) - 87 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Tim Hortons - ‬16 min drive
  • ‪Tim Hortons - ‬3 min drive
  • ‪Fat Tony's Bar and Grill - ‬3 min walk
  • ‪The Stone Soup Cafe & Catering - ‬4 min walk

About this property

The Customs House Inn

Comfortable guesthouse in Pictou with free parking
WiFi and wired Internet are free in public spaces. You'll find a business centre on site. The business-friendly The Customs House Inn also features laundry facilities, dry cleaning/laundry services, and express check-out. Free self parking is available.

This 3.5-star Pictou guest house is smoke free.

  • 1 building
  • 8 guestrooms or units
  • 2 levels
  • Built in 1872
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • No smoking on site
The Customs House Inn offers 8 air-conditioned accommodations with a hairdryer and an iron/ironing board. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Pictou guest house provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Building
  • Built in 1872
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 22

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

Property Registration Number RYA-2023-24-04021515187978586-38

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

Frequently asked questions

What is the cancellation policy at The Customs House Inn?

The Customs House Inn offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Customs House Inn?

As of 1 Jul 2024, prices found for a 1-night stay for 2 adults at The Customs House Inn on 2 Jul 2024 start from NZ$255.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Customs House Inn?

Yep, The Customs House Inn has a free self car park.

Are there any beaches close to The Customs House Inn?

The closest beach to The Customs House Inn is Caribou and Munroes Island Provincial Park (7.7 km).

Is there a free airport shuttle available at The Customs House Inn?

No, The Customs House Inn does not offer an airport shuttle service.

What time are check-in & check-out at The Customs House Inn?

Check-in begins at 2:30 PM. Check-out time is 11:00 AM.

Are pets allowed at The Customs House Inn?

No, pets are not allowed.

The Customs House Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 164 out of 279 reviews" "
Rating 8 - Good. 87 out of 279 reviews" "
Rating 6 - Okay. 21 out of 279 reviews" "
Rating 4 - Poor. 4 out of 279 reviews" "
Rating 2 - Terrible. 3 out of 279 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful big rooms with alot of character. Very clean!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2023

10/10 Excellent

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely historic building. Our room was immaculate with tasteful decor. Quiet and private, with plenty of food options within walking distance.
Stayed 1 night in Sep 2023

10/10 Excellent

Martha

Travelled with partner
I loved the history. Nice big rooms great location It would have been nice to have some seating outside.
Stayed 1 night in Sep 2023

8/10 Good

Dan

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Cindie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Edita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive Building!
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Historic refurbished building. Doug the Innkeeper was very accommodating and shared the history with us on the building. Location is right on the water and a short walk to dining options. Great stop over place if you are catching the ferry from Caribou. Would not hesitate to recommend Customs house to anyone!!
Stayed 1 night in Aug 2023

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere but breakfast not included as per advertised. East to obtain off site and refunded accordingly
Stayed 1 night in Aug 2023

10/10 Excellent

Marilyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

John

Stayed 1 night in Aug 2023

6/10 Okay

Theresa

Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful historical building. No tea or water in room.
Stayed 1 night in Aug 2023

8/10 Good

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An impressive looking stone building. The room was large, bright and clean and included a mini-fridge and Keriug coffee maker with plenty of pods. The location is terrific, near the quiet end of the walkable waterfront area. We had noted in other reviews that breakfast was not currently offered so brought along some instant oatmeal and spoons so we could enjoy “slow mornings” with coffee in the room during our 2 night stay. When researching were to stay it appeared that accessible accommodations in Pictou are minimal. We chose an accessible room presented on Expedia (booking engine linked Custom House Inn website) it appears that information was not transmitted to the innkeepers and were assigned a 2nd floor room. However, upon talking to another couple who arrive for the contactless check-in about the same time they were assigned the 1st floor accessible room, they were agreeable to make a switch, so we made a call to the innkeepers and solved our problem. (Thanks so much to that couple for being so accommodating!). If you are looking for a truly accessible room, be aware that the toilet is extremely low and the grab bars are not placed to allow for leverage when rising. Also be sure to email and advise the Inn directly of need for 1st floor accessible room. We did miss the chatting with others and the innkeepers that make the Bed and Breakfast experience but all in all would recommend the Custom House Inn for being exceptionally clean, comfortable and the location.
Stayed 2 nights in Aug 2023

6/10 Okay

Allison

Travelled with family
Liked: Cleanliness, property conditions & facilities
Cool old building in a good location. Easy parking and walkable to various dining options.
Stayed 1 night in Aug 2023

10/10 Excellent

Isabelle, Montreal

Stayed 1 night in Aug 2023

10/10 Excellent

Eve-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Pictou
Beautiful building in wonderful location. Able to easily access downtown Pictou and its wonderful harbour area. Had to walk up to the second floor so speak to the owner if you have any accessibility issues. Free and easy parking on site.
Stayed 3 nights in Aug 2023

10/10 Excellent

Dawn

Stayed 3 nights in Aug 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here. Great property and room, pleasant staff and a great area to walk around and grab some food.
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel that we stayed at during our two weeks of vacation in Canada!
Stayed 1 night in Aug 2023

8/10 Good

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot! Huge room with 12-14 foot ceilings and tall windows to match. Very airy. We were rained in one day and the room size made all the difference. Beautiful king size bed, but only two pillows. We bought two extra at the nearby Walmart, we could use them at home anyway. Key was on the office door in n envelope with receipt and instructions to leave it in the lock when we left, too easy! We appreciated the quick check in. Yes, We'd go back here.
Stayed 2 nights in Aug 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A beautiful Historic Inn that needs a little TLC in our room We enjoyed our stay but was disappointed that breakfast wasn’t available but we were compensated
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

dennis, Orland

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We booked what was advertised as a Bed and Breakfast. However, there was MO breakfast! If we just wanted a room we would have booked a motel. Very disappointed.
Stayed 1 night in Jul 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
This property is loaded with history , very clean , well appointed room, located right on the shore, lots of fabulous restaurants in walking distance and local music every weekend throughout the summer! I would definitely return and highly recommend Of note there is no elevator so make sure to request a lower level room if you can’t do stairs
Stayed 1 night in Jul 2023