Ratings based on 946 Verified Reviews

Real reviews from guests who’ve stayed
4.3 out of 5
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
4 out of 5
by A verified traveller

Posted 6 Oct. 2024 on Expedia
The property was lovely, I loved walking into the lobby each time I left and came back to the property. The rooms were pretty clean (especially the bathrooms!), save for some dusting that could have been done) and the toiletries were nice as I’d forgotten my shampoo. The staff was informative and helpful, and always available to assist me.
Comment from Hotel Management
8 Oct. 2024 by Shamekia-Omni Riverfront, Hotel Management
Thank you for your feedback. We appreciate your business, and we will be sure to address your concerns. We hope to see you again!
2 out of 5
by A verified traveller

Posted 2 Oct. 2024 on Hotels
The room smells moldy, the staff was not to patient and friendly to explain the charges that was more than what I booked on hotel.com, I spent $200 more than the budget and I still don’t understand why the room went from $168 to $235.45. Anyway I will not go back.
Comment from Hotel Management
3 Oct. 2024 by Navoje Harbor, Hotel Management
Thank you for taking the time to respond with feedback regarding your recent stay at Omni Riverfront Hotel. While I understand that an apology will not change the outcome of your stay, I do extend one with all sincerity. I have shared your review with our front desk team so that we are able to offer re-training where needed and close any gaps within the department. We strive daily to ensure each of our guests has a pleasant stay and are disappointed that your stay was anything other than extraordinary. We hope you will offer us another opportunity to host you so that we can gain your trust as a valued guest. It would be a pleasure to welcome you back to New Orleans. If you would like to give the property a call, I can clear up the charges for you.Navoje HarborFront Desk Supervisor Omni Riverfront 504.524.8200
5 out of 5
by A verified traveller

Posted 1 Oct. 2024 on Expedia
The staff was incredibly helpful and polite. We would stay at the Omni again.
Comment from Hotel Management
2 Oct. 2024 by Shamekia-Omni Riverfront, Hotel Management
Thank you for your feedback. We appreciate your business, and we hope to see you again in the future!
5 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Expedia
Staff very friendly and professional
Comment from Hotel Management
2 Oct. 2024 by Shamekia-Omni Riverfront, Hotel Management
Thank you for your feedback. We appreciate your business, and we hope to see you again in the future!
4 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Expedia
Comment from Hotel Management
29 Sep. 2024 by Shamekia-Omni Riverfront, Hotel Management
Thank you for your feedback. We appreciate your business, and we hope to see you again in the future.
5 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Travelocity
Comment from Hotel Management
28 Sep. 2024 by Shamekia-Omni Riverfront, Hotel Management
Thank you for your feedback. We appreciate your business, and we hope to see you again in the future!
5 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Expedia
awesome staff
Comment from Hotel Management
28 Sep. 2024 by Shamekia-Omni Riverfront, Hotel Management
Thank you for your feedback. We appreciate your business, and we hope to see you again in the future!
5 out of 5
by A verified traveller

Posted 27 Sep. 2024 on Hotels
Comment from Hotel Management
27 Sep. 2024 by Shamekia-Omni Riverfront, Hotel Management
Thank you for your feedback. We appreciate your business, and we hope to see you again in the future!
4 out of 5
by A verified traveller

Posted 26 Sep. 2024 on Expedia
Comment from Hotel Management
27 Sep. 2024 by Shamekia-Omni Riverfront, Hotel Management
Thank you for your feedback. We appreciate your business, and we hope to see you again in the future!
5 out of 5
by A verified traveller

Posted 26 Sep. 2024 on Hotels
I Love everything about the Omni Riverfront, especially Ms. Pam the bartender. She was very attentive to her customers, friendly, she just has excellent customer service all around. If I had to rate her from 1-10, she would be a 10. The young lay & guy when we checked in on Sunday was excellent, they deserve a 10 also. Very nice & helpful, excellent customer service throughout our stay. Thanks
Comment from Hotel Management
27 Sep. 2024 by Shamekia-Omni Riverfront, Hotel Management
Thank you for your feedback. We appreciate your business, and we will be sure to share your kind words about our staff members with our leadership team. We hope to see you again in the future!