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Sheraton New Orleans Hotel

4.0 star property
Hotel with a 24-hour fitness centre, steps from Canal Street

Photo gallery for Sheraton New Orleans Hotel

Club Suite, 1 Bedroom
Outdoor pool
Premium bedding, down duvets, pillow-top beds, in-room safe
Serves lunch and dinner
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pool
  • Pet-friendly
The current price is NZ$293
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
500 Canal St, New Orleans, LA, 70130
  • Canal Street
    ‪1 min walk‬
  • Bourbon Street
    ‪4 min walk‬
  • Caesars New Orleans Casino
    ‪5 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪28 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • City view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
Hairdryer
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • City view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • City view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Pillow-top bed
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 62 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Living room

Executive Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

New Orleans

Sheraton New Orleans Hotel places you in the centre of New Orleans, steps from Canal Street and within a short 5-minute stroll of Bourbon Street. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The bistro, Roux Bistro, is open for breakfast and lunch. Pelican Bar is the hotel's own pub, serving drinks along with lunch and dinner. 105996 square feet (9847 square metres) of event facilities include 60 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning full breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this New Orleans Central Business District hotel include Caesars New Orleans Casino and Audubon Aquarium.

What's nearby

  • Canal Street - 1 min walk - 0.1 km
  • Bourbon Street - 4 min walk - 0.4 km
  • Caesars New Orleans Casino - 5 min walk - 0.5 km
  • Ernest N. Morial Convention Center - 14 min walk - 1.2 km
  • Caesars Superdome - 19 min walk - 1.6 km

Getting around

  • Canal at Camp Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 10 min drive
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 28 min drive

Restaurants

  • ‪Willies Chicken Shack - ‬2 min walk
  • ‪Creole House Restaurant & Oyster Bar - ‬1 min walk
  • ‪Ruby Slipper Cafe - Central Business District - ‬3 min walk
  • ‪Cafe Beignet, Canal St - ‬2 min walk
  • ‪Popeyes Louisiana Kitchen - ‬2 min walk

About this property

Sheraton New Orleans Hotel

Hotel with a 24-hour fitness centre, steps from Canal Street
Sheraton New Orleans Hotel offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 60 meeting rooms, and limo/town car service. Event space at this hotel measures 105996 square feet (9847 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Sheraton New Orleans Hotel. For a fee, parking is available.

This New Orleans hotel is smoke free.

  • 1 building
  • 1110 guestrooms or units
  • 49 levels
  • 105996 sq ft of conference space
  • 9847 sq. m of conference space
  • Built in 1982
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Sheraton New Orleans Hotel offers 1110 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, French, Spanish, Vietnamese

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 42 per night)
  • Valet parking on site (USD 52 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pelican Bar
  • Roux Bistro
  • Starbucks Coffee

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 105,996 square feet of conference space
  • 60 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 88 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.19 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 24 per person
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 16.95 per day (rates may vary)
  • Self-parking fee: USD 42 per night
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Frequently asked questions

What is the cancellation policy at Sheraton New Orleans Hotel?

Sheraton New Orleans Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton New Orleans Hotel?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at Sheraton New Orleans Hotel on 20 Apr 2025 start from NZ$243.0, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton New Orleans Hotel?

Yep, Sheraton New Orleans Hotel has a self car park for USD 42 per night.

Does Sheraton New Orleans Hotel have a pool?

Sheraton New Orleans Hotel has an outdoor pool.

What makes Sheraton New Orleans Hotel a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sheraton New Orleans Hotel.

Does Sheraton New Orleans Hotel serve breakfast?

Yep, full breakfast is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Sheraton New Orleans Hotel?

No, Sheraton New Orleans Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton New Orleans Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at Sheraton New Orleans Hotel?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Sheraton New Orleans Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 714 out of 1157 reviews
Rating 8 - Good. 247 out of 1157 reviews
Rating 6 - Okay. 89 out of 1157 reviews
Rating 4 - Poor. 62 out of 1157 reviews
Rating 2 - Terrible. 45 out of 1157 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alberto, Hialeah

Travelled with family
Liked: Cleanliness, staff & service
cleanliness average, my room assigned safety box didn't work. We stay 2 nights with family. The safety box was reported and never fixed. Good city view. A/C was on at all times running very loud...may be old ac equipment. Parking rates are very overpriced, but even, on public parking. $75 per night...Average breakfast, under average waitress at least on the breakfast. Only 1 guy with 2 pan and 2 induction burners like a little toy to prepare omelets. Charge breakfast $35 p/p, but has to wait 1 hr for omeletes...crazy...!!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Ayleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. Will definitely be returning.
Stayed 2 nights in Dec 2024

10/10 Excellent

Clifton

Stayed 3 nights in Dec 2024

10/10 Excellent

Tarisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. Nice location, close to everything, and you can enjoy without having to be directly on the party strip. The hotel has a Starbucks, bar, breakfast restaurant, small outdoor pool and plenty of meeting rooms for events and conferencing. I would recommend staying here if you don't want to be directly on the party strips.
Stayed 3 nights in Dec 2024

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location . Beautiful atmosphere
Stayed 2 nights in Dec 2024

8/10 Good

Leeann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
The hotel was nice, took a long time to check in and out. Parking was not included, valet took a very long time to get our car.
Stayed 1 night in Dec 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel it close to very thing. Good starting point to explore New Orleans
Stayed 5 nights in Dec 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Great locatiin
Stayed 6 nights in Dec 2024

8/10 Good

Eric, gaithersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location closing to the main attractions, a spacious room with view of the river was very nice. An in room refrigerator would be a good addition. Some furniture showed the age.
Stayed 4 nights in Dec 2024

6/10 Okay

JOSEPH

Stayed 2 nights in Dec 2024

10/10 Excellent

Irene

Stayed 3 nights in Dec 2024

2/10 Terrible

•P a i g e

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check-in early. However I was charged twice for valet parking. I only stayed one night, but double charged. I called to follow up on this, and haven’t gotten a call back regarding the issue. Lady stated I was checked out in valet system for two days. I arrived on the 28th, and departed on the 29th. It took valet 45 mins to bring my car to the front foyer. Staff in the valet window were playing video games. Hotel needs to be updates. I asked for towels and blankets, they arrived wet and mushy. Service was just disappointing.
Stayed 1 night in Dec 2024

10/10 Excellent

Shamethia

Liked: Cleanliness, staff & service, property conditions & facilities
Valet was expensive but worth it. Restaurant selections were amazing. The wifi was not working.
Stayed 1 night in Dec 2024

10/10 Excellent

rhonda

Stayed 3 nights in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Bola, Dearborn

Stayed 2 nights in Nov 2024

8/10 Good

Nyesia

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

4/10 Poor

Tamra

Stayed 2 nights in Dec 2024

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great with a fantastic staff and great atmosphere. The only issues we had was that the toilet wasn’t working so they gave us another room. Unfortunately we discovered the next morning that the hot water wasn’t working in the new room.
Stayed 2 nights in Dec 2024

10/10 Excellent

Joseph F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great! Family was pleased.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brandi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024