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The Pontchartrain Hotel

4.0 star property
Pet-friendly New Orleans hotel connected to a railway/underground station, a quick walk to Magazine Street

Photo gallery for The Pontchartrain Hotel

Property entrance
View from property
City view
Minibar, in-room safe, desk, laptop workspace
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Room service
  • 24/7 front desk
The current price is NZ$302
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • National World War II Museum
    ‪16 min walk‬
  • Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Port of New Orleans
    ‪3 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite (Calliope King)

Suite (Calliope King)

Suite (Calliope King)

Highlights

Air conditioning
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Melpomene)

Suite, 2 Bedrooms (Melpomene)

Suite, 2 Bedrooms (Melpomene)

Highlights

Air conditioning
Connecting rooms available
TV
2 bedrooms
Hairdryer
Private bathroom
Bathrobes
Free bottled water
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe)

Highlights

Air conditioning
Connecting rooms available
TV
Hairdryer
Private bathroom
Bathrobes
Free bottled water
Minibar
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite (Thalia)

Family Suite (Thalia)

Family Suite (Thalia)

Highlights

Air conditioning
Connecting rooms available
TV
Hairdryer
Private bathroom
Bathrobes
Free bottled water
Minibar
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Room, City View (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room, City View (Clio King)

Highlights

Air conditioning
Connecting rooms available
TV
Hairdryer
Private bathroom
Bathrobes
Free bottled water
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Erato)

Double Room (Erato)

Double Room (Erato)

Highlights

Air conditioning
Connecting rooms available
TV
Hairdryer
Private bathroom
Bathrobes
Free bottled water
Minibar
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room (Clio King)

Highlights

Air conditioning
Connecting rooms available
TV
Hairdryer
Private bathroom
Bathrobes
Free bottled water
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Clio King)

Highlights

Air conditioning
Connecting rooms available
TV
Hairdryer
Private bathroom
Bathrobes
Free bottled water
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Polyhymnia)

Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Polyhymnia)

Highlights

Air conditioning
Connecting rooms available
TV
2 bedrooms
Hairdryer
Private bathroom
Bathrobes
Free bottled water
  • Sleeps 4
  • 2 Double Beds

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About the area

New Orleans

The Pontchartrain Hotel puts you in the heart of New Orleans, connected to a railway/underground station and within a 20-minute stroll of Magazine Street and National World War II Museum. Highlights at this hotel include 3 restaurants and 2 bars/lounges. .The café, Silver Whistle Cafe, serves American cuisine and is open for breakfast and lunch. Hot Tin is the hotel's own rooftop bar. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Lower Garden District hotel include Ernest N. Morial Convention Center and Port of New Orleans.

What's nearby

  • National World War II Museum - 16 min walk - 1.4 km
  • Ernest N. Morial Convention Center - 3 min drive - 2.4 km
  • Port of New Orleans - 3 min drive - 2.9 km
  • Caesars Superdome - 3 min drive - 2.5 km
  • Caesars New Orleans Casino - 4 min drive - 2.9 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • ‪Burger King - ‬6 min walk
  • ‪Hot Tin - ‬1 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Houston's Restaurant - ‬4 min walk
  • ‪Lula Restaurant Distillery - ‬7 min walk

About this property

The Pontchartrain Hotel

Pet-friendly New Orleans hotel connected to a railway/underground station, a quick walk to Magazine Street
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. The business-friendly The Pontchartrain Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 14 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • 1 conference room
The Pontchartrain Hotel offers 106 accommodations with minibars and a safe. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

What is the cancellation policy at The Pontchartrain Hotel?

The Pontchartrain Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pontchartrain Hotel?

As of 2 Apr 2025, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on 20 Apr 2025 start from NZ$257.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pontchartrain Hotel?

Yep, The Pontchartrain Hotel has valet parking with in/out privileges for USD 55.69 per day.

Is there a free airport shuttle available at The Pontchartrain Hotel?

No, The Pontchartrain Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Pontchartrain Hotel?

Yep, you can grab a meal at The Pontchartrain Hotel's onsite restaurant that serves American cuisine.

What time are check-in & check-out at The Pontchartrain Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

The Pontchartrain Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 764 out of 1089 reviews
Rating 8 - Good. 207 out of 1089 reviews
Rating 6 - Okay. 63 out of 1089 reviews
Rating 4 - Poor. 32 out of 1089 reviews
Rating 2 - Terrible. 23 out of 1089 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely content
Beautiful, quirky, artful. Hot Tin rooftop bar had amazing views of the city. Jack Rose has excellent food and super cute decor. Loved coming back to the hotel at night to spectacular jazz in the bar. Would definitely stay here again
Stayed 3 nights in Dec 2024

6/10 Okay

Dan

Liked: Staff & service
Disliked: Property conditions & facilities
Not a well kept property, things like windows painted shut scream amateur hour. I had to request to have my room cleaned at 5:00 pm two day out of five. With the added "resort fee," not a good value at all!
Stayed 5 nights in Dec 2024

10/10 Excellent

Kylie

Stayed 1 night in Dec 2024

4/10 Poor

Kathrine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once great, now terrible
We’ve stayed at this hotel many times since they opened/ remodeled. This will probably be our last stay. Previously this was the nicest 3 star hotel, a great value with lots of lovely touches. This stay was more per night with less amenities. Google now rates this hotel as a 4 star, yet they’ve gotten rid of room service, they no longer give a lagniappe and the rooms have not been taken care of. Additionally they charge a resort fee for things that either no one asked for or should just be included in the room rate. I’d rather spend twice as much and have a luxury hotel stay than spend 250$ a night for a mediocre one. Our room was small and cramped, there were cleaning supplies outside of our door, the toilet cover was wood? And the toiletries which are normally a perk of staying there were terrible. Really cannot get over how this hotel used to be the best but there are now lots of boutique hotels in New Orleans and we will try one of them rather than paying more for less amenities.
View from our room
Painted wood
Stayed 4 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle, Boulder

Stayed 3 nights in Oct 2024

10/10 Excellent

Parinaz

Stayed 2 nights in Dec 2024

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool Hotel
Beautiful! So much fun. Loved the rooftop bar.
Stayed 2 nights in Dec 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Amy

Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Great location and great fun
Stayed 2 nights in Dec 2024

10/10 Excellent

Michelle

Stayed 1 night in Nov 2024

2/10 Terrible

Kathryn

Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 3 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of the Garden District. Eccentric decor but nice. Everything you could need for dining options.
Stayed 4 nights in Nov 2024

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Robin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a four star
As someone who travels a lot and stays at only 4 and 5 stars, this hotel is absolutely not a 4 star. The bathrooms are very run down and the bedroom is carpeted. Day housekeeping service is quite bad. The other staff is very friendly. Day 1 - No lotion or shower gel/soap provided, shower curtain 12 inches too short, bathroom gets soaked with showers, toilet within inches of shower, housekeeping doesn’t take trash out, no new tub floor towel given only part replacement of towels. Day 2- No new hand towels given only bath towels, housekeeping again left same trash on floor, minibar water not refilled and we were willing and wanted to pay for minibar water and still couldn’t. Convenience stores nearby closed when we returned home and we really wanted water. Went to front desk who said they didn’t have access to it and they would ask housekeeping if they could find from another room. They then came right away. Night housekeeping always came quickly to bring the items that day housekeeping would forget. Day 3- housekeeping knocks loudly everyday at 9 asking to clean. that is far too early and not standard practice. Day 4- on day of checkout (a Sunday morning in New Orleans), housekeeping knocked loudly on door at 9 am asking us when we were checking out so they could clean. I said not till checkout time at noon. They came another four times knocking in the next three hours and woke us several times.
Stayed 4 nights in Nov 2024

10/10 Excellent

Nancy

Stayed 2 nights in May 2024

8/10 Good

William

Liked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Harley

Stayed 1 night in Nov 2024

2/10 Terrible

tina r, Bossier City

I did not stay here . This was cancelked by expedia The same day it was made by error I WANT MY MONEY BACK I HAVE NEVER STAYED THERE
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Stayed 1 night in Nov 2024

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at front desk were so warm and welcoming. Would def recommend this place and plan on coming back.
Stayed 2 nights in Nov 2024