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Virgin Hotels New Orleans

4.5 star property
Luxury New Orleans hotel in New Orleans Central Business District with bars

Photo gallery for Virgin Hotels New Orleans

Breakfast, lunch and dinner served
Penthouse, 1 King Bed (Richard's Flat) | Living room
2 bars/lounges, lobby lounge, gastropub
City view
Penthouse, 1 King Bed (Richard's Flat)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Breakfast available
  • 24/7 front desk
The current price is NZ$402
includes taxes & fees
25 Feb - 26 Feb

Explore the area

Map
550 Baronne St, New Orleans, LA, 70113
  • Canal Street
    ā€Ŗ9 min walkā€¬
  • Bourbon Street
    ā€Ŗ9 min walkā€¬
  • Caesars Superdome
    ā€Ŗ10 min walkā€¬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ā€Ŗ20 min driveā€¬

Room options

View all photos for Room, 1 King Bed, Accessible, City View (Chamber)

Premium bedding, minibar, in-room safe, laptop workspace

Room, 1 King Bed, Accessible, City View (Chamber)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Chamber)

Room, 1 Queen Bed (Chamber)

Room, 1 Queen Bed (Chamber)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 39 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Suite, 1 King Bed, Balcony, City View (Chamber)

Terrace/patio

Grand Suite, 1 King Bed, Balcony, City View (Chamber)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Chamber)

Premium bedding, minibar, in-room safe, laptop workspace

Room, 1 King Bed, Accessible (Chamber)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Rooftop Chamber)

City view

Room, 1 King Bed, City View (Rooftop Chamber)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Balcony, City View (Chamber, ADA)

Premium bedding, minibar, in-room safe, laptop workspace

Grand Suite, 1 King Bed, Balcony, City View (Chamber, ADA)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Chamber)

City view

Room, 1 King Bed, City View (Chamber)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Balcony (Chamber)

Premium bedding, minibar, in-room safe, laptop workspace

Grand Suite, 1 King Bed, Balcony (Chamber)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber)

Premium bedding, minibar, in-room safe, laptop workspace

Room, 1 King Bed (Chamber)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed (Richard's Flat)

Penthouse, 1 King Bed (Richard's Flat) | Bathroom

Penthouse, 1 King Bed (Richard's Flat)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, City View (Chamber)

Premium bedding, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds, Accessible, City View (Chamber)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Crescent City Penthouse)

Suite (Crescent City Penthouse) | Private kitchen

Suite (Crescent City Penthouse)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View (Chamber)

Premium bedding, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds, City View (Chamber)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View (Rooftop Chamber)

Premium bedding, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds, City View (Rooftop Chamber)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Chamber)

Premium bedding, minibar, in-room safe, laptop workspace

Room, 2 Queen Beds (Chamber)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Outdoor pool

NOPSI Hotel, New Orleans

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (1696)
The price is NZ$473
for 1 room
includes taxes & fees
9 Mar - 10 Mar
NOPSI Hotel, New Orleans

About the area

New Orleans

A luxury stay in the heart of New Orleans awaits you at Virgin Hotels New Orleans. Within just a 10-minute stroll, you'll find Bourbon Street and Caesars Superdome. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The fine-dining restaurant, The Commons Club, is open for breakfast, brunch, lunch and dinner. The Shag Room is the hotel's own lobby lounge, serving drinks along with dinner and light fare. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 6:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4.5-property class New Orleans Central Business District hotel include Smoothie King Center and Caesars New Orleans Casino.

What's nearby

  • Bourbon Street - 9 min walk
  • Caesars Superdome - 10 min walk
  • Caesars New Orleans Casino - 14 min walk
  • Ernest N. Morial Convention Center - 15 min walk
  • Port of New Orleans - 4 min drive

Getting around

  • Carondelet at Girod Stop - 3 min walk
  • New Orleans Union Passenger Terminal - 10 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • ā€ŖWalk-On's Sports Bistreaux - New Orleans - ā€¬4 min walk
  • ā€ŖCopper Vine - ā€¬4 min walk
  • ā€ŖFrench Truck Coffee - ā€¬5 min walk
  • ā€ŖHerbsaint - ā€¬4 min walk
  • ā€ŖBig Pie Pizza - ā€¬4 min walk

About this property

Virgin Hotels New Orleans

Luxury New Orleans hotel in New Orleans Central Business District with bars
Virgin Hotels New Orleans offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Meeting rooms and coworking spaces are available. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the luxury Virgin Hotels New Orleans. Parking is available for a fee.

This 4.5-star New Orleans hotel is smoke free.

  • 238 guestrooms or units
  • 14 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 2021
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Virgin Hotels New Orleans offers 238 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Rooftop Bar
  • The Commons Club
  • The Funny Library
  • The Shag Room

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free cot
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Coworking space
  • Meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 31.37 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Virgin Hotels Orleans Orleans
Virgin Hotels New Orleans Hotel
Virgin Hotels New Orleans New Orleans
Virgin Hotels New Orleans Hotel New Orleans

Frequently asked questions

What is the cancellation policy at Virgin Hotels New Orleans?

Virgin Hotels New Orleans offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Virgin Hotels New Orleans?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at Virgin Hotels New Orleans on 25 Feb 2025 start from NZ$347.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Virgin Hotels New Orleans?

Yep, Virgin Hotels New Orleans has covered valet parking with in/out privileges for USD 55 per night.

Does Virgin Hotels New Orleans have a pool?

Virgin Hotels New Orleans has an outdoor pool.

What makes Virgin Hotels New Orleans a romantic place to stay?

Poolside dining and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Virgin Hotels New Orleans.

Is Virgin Hotels New Orleans family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Virgin Hotels New Orleans is a hit with families.

Does Virgin Hotels New Orleans serve breakfast?

You bet, cooked-to-order breakfast is available daily from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at Virgin Hotels New Orleans?

No, Virgin Hotels New Orleans does not offer an airport shuttle service.

Is there a bar or restaurant at Virgin Hotels New Orleans?

Yep, you can grab a meal at Virgin Hotels New Orleans's onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Virgin Hotels New Orleans?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Virgin Hotels New Orleans?

Furry friends are welcome at Virgin Hotels New Orleans, with food and water bowls on offer.

Virgin Hotels New Orleans Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 968 out of 1220 reviews
Rating 8 - Good. 142 out of 1220 reviews
Rating 6 - Okay. 56 out of 1220 reviews
Rating 4 - Poor. 26 out of 1220 reviews
Rating 2 - Terrible. 28 out of 1220 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one the nicest hotels Iā€™ve ever visited. Everything from the decor to the service was top notch. The rooftop area was an added bonus. We will definitely be back.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rebecca, Oakland

Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, good live music.
Stayed 2 nights in Nov 2024

10/10 Excellent

Noah

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Janeile

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was great for a work trip
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Wonderful experience...highlighted by the friendly, professional, and service oriented staff. Hotel room was cleaned daily and the property was clean and had fun decorations for the holidays. Great coffee in the Library.
Stayed 3 nights in Nov 2024

10/10 Excellent

Charlette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Virgin Hotel New Orleans WON-DER-FUL
We arrived at the Virgin Hotel New Orleans in the middle of the night and was greeted by the night consigliere with a big smile and a warm greeting. He checked us in swiftly and directed us to our room. Called ā€œChambersā€ by Virgin, our Chamber was beautifully eclectically appointed and extremely clean. We took hot showers and straight to bed. There for only one night, as we left our chamber to check-out, we were greeted warmly by every hotel staffer we passed. The Bell men were exceptional, taking our luggage to the car, loading it in, and assisting both my husband and I with our doors. When I return to NOLA (and I will return) I already know Iā€™m staying at the Virgin Hotel New Orleans!
Stayed 1 night in Nov 2024

10/10 Excellent

Ahdenah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Restaurant and bar can be better and more lively.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great stay
Brittney the pool bartender was a hoot, and the entire staff was outstanding.
Stayed 3 nights in Nov 2024

10/10 Excellent

Senita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Amanda

Stayed 2 nights in Oct 2024

10/10 Excellent

Johanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in New Orleans
Stayed 2 nights in Nov 2024

6/10 Okay

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is great, if they wish to become 5 star they need to clean up their operations. I book 2 rooms in July with only 1 request. The rooms be on the same floor. We were travelling with a young child that needed the support from all people staying (in both rooms). We werent picky regarding the typebof room, or floor level or anything of the sort, just that 2 rooms needed to be on the same floor. As i noted, we book in July... for November. Their is very little chance the entire hotel was booked in July. So why is it when we arrive in November we are told it was just a request and the hotel has had a very busy couple days? Were they surprised by our presence? It was a very small, easily achievable request, and it was simply ignored. Unacceptable if you wish tk consider yourself a 5 star designation. If you are ok with mediocrity, then so be it. But thats a recipe for failure. I recommend you do better. But who am I, I only pay the bill...
Stayed 3 nights in Nov 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was fast and easy. Clean. Comfortable Bed. Convenient. Didnā€™t hear any outside noise.
Stayed 2 nights in Nov 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 3 nights in Nov 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice & trendy
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Tacresha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend!
Stayed 2 nights in Nov 2024

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and the staff was so Friendly.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IM COMING BACK VIRGIN
Eclectic Quiet Clean Courteous Updated A Beautiful atmosphere Tim, Ed and Tre were the HIGHLIGHT of our stay
Stayed 2 nights in Nov 2024

2/10 Terrible

James

Travelled with family
Disliked: Staff & service, room comfort
Horrible Experience
I just finished staying at the Virgin Hotel in New Orleans. Horrible experience! Here is how it is going: For starters, the clerk misdirected to the wrong room. After 3 attempts with re-doing the key card, an engineer opened the door only to find the room was already occupied! After getting placed in another room, I was promised that someone would follow up. It never happened!! Now, I come back to my room to discover that housekeeping threw my laundry away! I am sorry I am already booked at Virgin for Christmas. I will make sure not to bring any gifts that the hotel could possibly throw away! This is entirely unacceptable!! Worse yet, they don't seem to care and made no attempt to remedy either situation. And entirely engaged over the situation and the lack of empathy. It also defies business sense that you would victimize of your hotel when you consider the economics of this situation. Youā€™d be much wiser to pull 40 friggin dollars out of it till given. I spent $1000 for my three day stay. Trust me Iā€™m spreading the word. I now have to avail myself of my skill set that has involved as a result of being a trial lawyer for 37 years. I guarantee Virgin Hotel NOLA has not heard the last of us. I would say good day, but that would be facetious. James Patrick 650.333.0469
Stayed 3 nights in Nov 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient, quiet, had a great on-site restaurant and helpful staff.
Stayed 6 nights in Oct 2024

10/10 Excellent

Karina, palm coast

Stayed 3 nights in Oct 2024