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Element New York Times Square West

3.0 star property
Pet-friendly hotel connected to the convention centre in New York with free breakfast

Photo gallery for Element New York Times Square West

Interior
Full-sized fridge, microwave, stovetop, dishwasher
Reception
Traditional Room, 1 King Bed, Non Smoking
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk
The current price is NZ$258
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
  • City view
  • 49.6 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New York

Element New York Times Square West puts you in the heart of New York, connected to the convention centre and within just a 10-minute stroll of popular attractions like Times Square and Broadway. Highlights at this hotel include a complimentary breakfast, a 24-hour gym and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a business centre and a rooftop terrace. Additionally, you'll find coffee/tea in a common area, free use of bicycles and laundry facilities. .Attractions within a 10-minute walk of this 3-property class Manhattan hotel include Madison Square Garden and Bryant Park.

What's nearby

  • Times Square - 6 min walk - 0.5 km
  • Broadway - 7 min walk - 0.6 km
  • Madison Square Garden - 7 min walk - 0.7 km
  • Empire State Building - 15 min walk - 1.3 km
  • Grand Central Terminal - 18 min walk - 1.5 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy International Airport (JFK) - 57 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Carlo's Bake Shop - ‬2 min walk
  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk

About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in New York with free breakfast
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 40 levels
  • Conference rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Corner/local shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Languages

English, Spanish

Similar properties

Lobby

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 2,548 reviews
The price is NZ$266
includes taxes & fees
20 Apr - 21 Apr
Hyatt Place New York City/Times Square

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Frequently asked questions

What is the cancellation policy at Element New York Times Square West?

Element New York Times Square West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Element New York Times Square West?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at Element New York Times Square West on 27 Apr 2025 start from NZ$257.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Element New York Times Square West a romantic place to stay?

Romance packages, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Element New York Times Square West.

Is Element New York Times Square West family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Element New York Times Square West is a hit with families.

Does Element New York Times Square West serve breakfast?

You bet, guests enjoy the free buffet brekkie here! Offered weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Element New York Times Square West?

No, Element New York Times Square West does not offer an airport shuttle service.

What time are check-in & check-out at Element New York Times Square West?

Check-in begins at 3 PM. Check-out time is noon.

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1100 out of 2391 reviews
Rating 8 - Good. 744 out of 2391 reviews
Rating 6 - Okay. 317 out of 2391 reviews
Rating 4 - Poor. 118 out of 2391 reviews
Rating 2 - Terrible. 112 out of 2391 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, amenities
We stayed at this Hotel for 5 nights, it is very close to Times Square and the Subway. The room was clean and comfortable, with the advantage of having a kitchenette with hobs and dishwasher. We enjoyed the free breakfast each morning and happy hour during the week which included complementary Beer & Wine. The only down side was that one of the elevators was out of action for maintenance, which meant that there was a long wait to get in the lift at busy periods. This didn't really impact us that much as we worked around the busy periods.
Stayed 5 nights in Jan 2025

8/10 Good

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved the happy hour and breakfast!
Stayed 1 night in Jan 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Mavis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, we liked Everything about this hotel. Very friendly staff, great spacious room with kitchenette. It had Everything you could possibly need. The bed was super comfy, and we had a lovely view (room 1710) The location is fabulous. The breakfast each morning had a great variety, definitely something for everyone. Every evening between 5 & 7 they served COMPLINENTARY beers, wines soft drinks, bread, olives cheeses and cookies, it was soooo good. Prior to our stay, we had read reviews where people complained about the elevators. Yes, there were only 2 out of the 3 elevators working, but in the 6 nights we stayed there, not once did we have to wait more than a minute or 2 at most. We would have no hesitation in recommending this hotel.
Stayed 6 nights in Jan 2025

8/10 Good

Erfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plus the rooftop it was closed all the time we were there which I really wanted to go and enjoy the view
Stayed 4 nights in Jan 2025

10/10 Excellent

MariAn

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed the friendliness and the free full breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sharleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno el hotel, tranquilo y el staff siempre fue muy amable con nosotros.
Stayed 3 nights in Jan 2025

8/10 Good

Esteban, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jan 2025

10/10 Excellent

Trevin, Forestville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, definitely would come back again. I took the Amtrak from DC and walked about 10 mins to the hotel. 1 of their elevators were out of service but other than that it was awesome. Had a fridge, stove and mini sink.
Stayed 1 night in Jan 2025

8/10 Good

Errolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a bit small but overall I was happy with everything…. Staff was friendly and helpful. Had to wait on the elevator a few times but it wasn’t horrible! I would definitely recommend you to stay here! Happy with everything overall
Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The stay was pleasant and service pretty good. However the elevators barely worked (had to climb down 40 flights of stairs at one point), the rooftop was closed the entire stay, and the phones to call the desk were down. The beds were decently comfortable however I have stayed in more comfy beds. Definitely wear and tear spotted around the room but pleasant stay regardless even with the elevators and phones. I did make the trek down to the desk at one point to ask a question and was received with a hand in my face telling me to wait but other than that time the service was excellent.
Stayed 3 nights in Jan 2025

8/10 Good

Cristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Bernette, Temple Terrace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on the 30th floor which sun down was amazing
Stayed 1 night in Jan 2025

8/10 Good

Marilyn

Liked: Cleanliness, staff & service
I liked everything except the elevator
Stayed 4 nights in Jan 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and pantry
Stayed 4 nights in Dec 2024

10/10 Excellent

Ysabella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 3 nights after the new years and it exceeded my expectations! Front desk was understanding and Vince was super helpful with checking in our bags and being a familiar friendly face throughout our stay. Breakfast never disappointed, loved all the options! Our room provided more than enough like cutlery, a large fridge, and our room was cleaned and restocked with towels everyday. These guys go above and beyond, nonetheless, it is in a convenient location (only a 12 mins walk to times square). Highly highly recommend!
Stayed 3 nights in Jan 2025

4/10 Poor

Ramisha

Travelled with family
Disliked: Property conditions & facilities
We were told the elevators would be very slow as one was out of service, ended up moving floors so we could take the stairs as the waits were over 15 minutes each time and full of people when it stopped on our floor. Water was shut off for half a day and was super dirty for a while when turned back on. Rooms weren’t the cleanest but manageable. Very small rooms though not much space to walk.
Stayed 4 nights in Jan 2025

10/10 Excellent

Iraiz

Stayed 5 nights in Dec 2024

8/10 Good

Yanina Brenda De

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
El desayuno es muy bueno, las habitaciones pequeñas pero limpias y muy completas. La atencion en la recepción es muy mala. Contesta mal, poco colaborativos y rechazaron sin razon la entrega de un paquete a mi nombre . Uno de los ascensores estuvo roto los 8 dias que estuvimos alojados
Stayed 8 nights in Dec 2024

10/10 Excellent

Maria A

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Jan 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Julie DZ

Stayed 3 nights in Dec 2024

6/10 Okay

Georgia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
My biggest complaint with this hotel are the elevators. They will have u standing there for 20 mins and even when one does come it’s full. My other complaint was our new hand towels had make up on it and our bed sheets had dried blood on them. Also there’s a weird smell in the bathroom from the pipes. Overall staff were friendly and co-operative.
Stayed 4 nights in Jan 2025

2/10 Terrible

Larry

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This was the WORST hotel experience ever. They have one elevator serving 40 floors. Occasionally the second elevator was working. But mostly not. I spent a large part of my vacation waiting for the elevator. It was always full and often took more than 30 minutes to use it. I was late for a Broadway show. I had an uber cancel two times and it cost me $5 each time. They should not sell reservations if they don’t have the ability to deliver a normal service. It was a miserable experience
Stayed 4 nights in Jan 2025

2/10 Terrible

Sandra

Travelled with family
Disliked: Amenities, property conditions & facilities
Do yourself a favour and do not stay at this hotel. It’s quite a far walk to times square and the area is shady. However, the very worst part is the elevators. I’ve read reviews now that I’ve been there in regards to the elevators. They usually only have one or two working for this type of property of the lineups to use the elevator are insane. And the weight is at least up to 30 minutes. It was horrible. And when I asked the front desk, if they were repairing them, they said it could take up to a few months??? As they were already down for a few months. The worst part is it cost us so much money to stay at this hotel what we would’ve been paying for a five star hotel. I guess it was the time of year. Not to mention Expedia did not help us at all when we called in regards to our room situation. I would never ever book with Expedia again horrible customer service. Always book with Hotels.com. They are the best.
Stayed 2 nights in Dec 2024