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Hilton Garden Inn New York/Central Park South-Midtown West

3.5 star property
Hotel with a fitness centre, steps from Broadway

Photo gallery for Hilton Garden Inn New York/Central Park South-Midtown West

Front of property - evening/night
Breakfast, lunch and dinner served
In-room safe, desk, laptop workspace, iron/ironing board
Reception
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Parking available
  • Housekeeping
  • Pet-friendly
The current price is NZ$313
includes taxes & fees
23 Mar - 24 Mar

Explore the area

Map
237 West 54th Street, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Carnegie Hall
    ‪5 min walk‬
  • Central Park
    ‪6 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Terrace

Deluxe Room, 1 King Bed, Terrace

Deluxe Room, 1 King Bed, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Terrace

Deluxe Room, 2 Double Beds, Terrace

Deluxe Room, 2 Double Beds, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobilty & Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower, Mobilty & Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Terrace

Deluxe Room, 2 Queen Beds, Terrace

Deluxe Room, 2 Queen Beds, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Living area

Junior Suite, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bay View (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible, Bay View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • 26 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
  • 19 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
  • 19 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Helicopter/plane tours

Hilton Garden Inn New York/Manhattan-Chelsea

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very good, (2595)
The price is NZ$779
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Hilton Garden Inn New York/Manhattan-Chelsea

About the area

New York

Hilton Garden Inn New York/Central Park South-Midtown West places you in the centre of New York, steps from Broadway and within a short 5-minute stroll of Carnegie Hall. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a gym and a snack bar/deli. To-go breakfast is available daily between 6 AM and 11 AM. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 3.5-property class Manhattan hotel include Times Square and 5th Avenue.

What's nearby

  • Broadway - 1 min walk
  • Times Square - 7 min walk
  • Rockefeller Center - 13 min walk
  • Manhattan Cruise Terminal - 18 min walk
  • Grand Central Terminal - 3 min drive

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 7 Av. Station (E 53rd St.) - 3 min walk
  • LaGuardia Airport (LGA) - 37 min drive

Restaurants

  • ‪Shake Shack - ‬2 min walk
  • ‪Chick-fil-A - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪99 Cent Fresh Pizza - ‬1 min walk
  • ‪Pret A Manger - ‬2 min walk

About this property

Hilton Garden Inn New York/Central Park South-Midtown West

Hotel with a fitness centre, steps from Broadway
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 800 square feet (74 square metres) and includes conference space. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn New York/Central Park South-Midtown West. Parking is available for a fee.
  • 401 guestrooms or units
  • 34 levels
  • 800 sq ft of conference space
  • 74 sq. m of conference space
  • Built in 2013
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Gift shop
  • ATM
  • Lift
  • Bar or lounge
  • Dining venue
Hilton Garden Inn New York/Central Park South-Midtown West offers 401 air-conditioned accommodations with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 75 per day)
  • Secured, covered valet parking on site (USD 95 per day)

Food and drink

  • Daily breakfast to-go available 6 AM to 11 AM for a fee: USD 22 to 22 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 800 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in fee: USD 67

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 22 to 22 per person
  • Covered self-parking fee: USD 75 per day
  • Valet parking fee: USD 95 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 67 (subject to availability)
  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn New York Central Park South-Midtown West
Hilton Garden Inn Park South-Midtown Hotel
Hilton Garden Inn Park South-Midtown Hotel New York Central West
Hilton Garden Inn New York/Central Park South-Midtown West Hotel
Hilton Garden Inn York/Central
Hilton Garden Inn New York/Central Park South Midtown West
Hilton Garden Inn YorkCentral
Hilton Garden Inn New York/Central Park South-Midtown West Hotel

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn New York/Central Park South-Midtown West?

Hilton Garden Inn New York/Central Park South-Midtown West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn New York/Central Park South-Midtown West?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn New York/Central Park South-Midtown West on 23 Mar 2025 start from NZ$313.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn New York/Central Park South-Midtown West?

Yep, Hilton Garden Inn New York/Central Park South-Midtown West has a secured covered self car park for USD 75 per day.

Does Hilton Garden Inn New York/Central Park South-Midtown West serve breakfast?

Yep, to-go brekkie is available daily between 6 AM and 11 AM.

Is there a free airport shuttle available at Hilton Garden Inn New York/Central Park South-Midtown West?

No, Hilton Garden Inn New York/Central Park South-Midtown West does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn New York/Central Park South-Midtown West?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hilton Garden Inn New York/Central Park South-Midtown West?

Check-in begins at 3 PM. Check-out time is noon.

Hilton Garden Inn New York/Central Park South-Midtown West Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 747 out of 1736 reviews
Rating 8 - Good. 461 out of 1736 reviews
Rating 6 - Okay. 293 out of 1736 reviews
Rating 4 - Poor. 122 out of 1736 reviews
Rating 2 - Terrible. 113 out of 1736 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

NA

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little gem
Fantastic hotel in a great location. One of the largest hotel rooms I've had in new York
Stayed 5 nights in Nov 2024

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures are deceiving
The pictures never match reality. Pros: room location was quiet. Cons: everything was dirty. -yellow smelly towels -bed spread tattered -bathroom small and not clean -hotel spaces not clean -elevator was not functioning, had to take stairs several times -room cleaning every other day, not sure how this is possible, our towels were changed nothing else -no toiletries We expected a small space being in NYC and all. For the price, we did not expect to be staying in a dirty motel. Won’t stay here again. For the cost you can get better.
Stayed 4 nights in Nov 2024

10/10 Excellent

Maria

Stayed 3 nights in Nov 2024

6/10 Okay

Nazanin

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Air condition smart controller was hard to use, keep changing to its original setting, getting cold in the middle of the night, and we have to keep changing it to stay warm. Staff were nice and friendly. Not very quite place, but convenient location.
Stayed 2 nights in Nov 2024

8/10 Good

Maria, Guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Nov 2024

10/10 Excellent

Jeffrey, Toledo

Stayed 2 nights in Nov 2024

4/10 Poor

Mi Young

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
They first checked us in a room where the last tenant was still inside. They 2nd room they moved is smelt like cigarettes and the 3rd, the lock was broken……
Stayed 1 night in Nov 2024

10/10 Excellent

Ojan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good only our room phone did not work we had to use our cell phone to contact FD and that was ok for us but for safety it should be a land line in the room
Stayed 1 night in Nov 2024

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thermostat
Temperature in the room was cold.
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeannetteines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gave room away
I booked my hotel from North Carolina for the evening of the 29th. Showed up at the hotel at 3 AM to check in and was told that my room was given away because I was not there on time. When I booked the room, I did not see anywhere where there was a required check in time only that there was a required after check in time, I’d like my money back since you clearly gave my room away
Stayed 1 night in Nov 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in the City
This is our second time to stay here while visiting NYC. It's convenient to the theaters without being in Times Square.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Ojan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall was good but there was a bottle of yellow color fluid under our bed
Stayed 1 night in Nov 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The view of the city was amazing!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Ingrid

Liked: Cleanliness
Great
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unkind staff.. room was not ready until 5pm.
Stayed 1 night in Nov 2024

8/10 Good

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lobby uninviting. Elevators slow. Heating noisy, but room clean and comfortable
Stayed 2 nights in Nov 2024

8/10 Good

Affan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
It was very good in everyway! Super close to everything, excellent customer service they even kept my bags after my check out 2 are for free 3rd one $5 each. We will stay again!
Stayed 1 night in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
Had some minor issues that were addressed and corrected by very friendly and considerate staff. Kelvin in Bell Services and Kimberly at the front desk stood out for their friendliness and helpfulness.
Stayed 3 nights in Nov 2024

8/10 Good

Jonathan

Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel is located close enough to times square and broadway to walk to, but far enough to not be overwhelmed with crowds. That said, the front desk was always packed and extremely slow. That was coupled with an elevator that was ALWAYS packed. Anytime you took the elevator, you had to plan for about 10 minutes to just get from the lobby to your room (or vice versa). This isn't helped by the staff and maids using the same elevators as the guests (taking the stairs is not possible -my room was on the 27th floor). The frustration of the elevator situation was trouble for all guests and was a continued talking point. This was exacerbated by the maids and staff using the elevators even when lots of guests were trying to.
Stayed 4 nights in Nov 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice!!
Stayed 2 nights in Nov 2024