2/10 Terrible
Randi, Harvey
Travelled with family
25 Oct 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The advertisement photos were totally misleading. I thought I was checking into a modern boutique hotel. The actual property (rooms, lobby) look absolutely nothing like the advertisement photos. Very run-down property. Everything looked dingy. Poor lighting in rooms. Only one lamp worked. Outlets didn’t work. Key cards never worked. We had to get our keys fixed everyday. Sloppy patched walls everywhere in the rooms. The rooms and hallways are in desperate need of deep cleaning and painting. Low-quality towels. Cracked sink in bathroom. The bathroom sink faucet sprayed water — needed a new washer. We asked for the hotel to store our luggage for the day of checkout. We were charged $10 per bag. This is much higher than any other NYC hotel I’ve ever stayed at. Positives: The beds and pillows were comfortable, and the sheets were clean and of decent quality. The a/c unit worked fine. The water was hot in the shower, and hygiene amenities were available in the room. There was a light breakfast available— coffee, juice, toast, fresh fruit. The front desk personnel was pleasant.
Randi
Stayed 2 nights in Oct 2024