6/10 Okay
Kelly, Bartlett
Travelled with family
3 Jan 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Booked this hotel for the sole purpose to spend NYE in Times Square. Called before I booked and was told that I would be able to see the ball drop right outside the hotel. WAS NOT informed that they charged a $450 fee for this. To simply walk outside the FRONT DOOR. This was a complete scam on behalf of the hotel and nothing more than a money grab. Even their own workers confirmed this is an annual scam ran by the hotel. The hotel is dated and in need of a serious renovation. The rooms are HOT! The hotel controls the temps of the rooms and in the winter months the AC is turned off. It was 60 degrees the week of New Years and therefore the rooms are HOT! The heat is on constantly and when the temps dont support the need for that the hotel doesnt adjust. There is a window that "cracks" open but it was broken therfore we had to prop it open with a shoe to get any remote relief from the heat. An average room temp of 75 degrees is NOT comfortable. The rooms are dated in decor. All basic needs are met but if you are looking for a high end experience this hotel is NOT IT! Its only advantage is it is prime location and thats clearly what you pay for because its NOTHING else other than that. The staff was friendly and accommodating where they could be.
Kelly
Stayed 5 nights in Dec 2024