4/10 Poor
Charlene
5 Jan 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This was the worst hotel that I have ever stayed at.
When I arrived, the front desk staff member charged me a lot more than she was supposed to. She did a double transaction for 9 nights which is a lot of money. A few days later, I noticed that two transactions were done and therefore leaving me with no money on my debit card. The manager was not helpful and blamed my bank instead of taking responsibility. He was very argumentative instead of helping to try and resolve the issue cooperatively.
After a few days of chasing various staff members to have it sorted it was finally resolved. Not a fun experience when you are trying to enjoy a holiday! Luckily I had cash with me.l but couldn’t use my card the whole time I was in NY.
Aside from that, my room didn’t have conditioner in it when first arriving there. I also had to ask every day for toothpaste. The room temperature was always different and could not be reset. One night I was sweating and all they could do was bring me a fan. There was no drawers in the wardrobe but the rest of the room was nice and comfortable.
The phone rarely rang through. When I did get through to ask a staff member for a hairdryer she said she had something else to do and would be 10 mins. She never showed so I had to go to bed with wet hair. Another time I asked for directions and the staff member sighed like he didn’t want to help.
Elevators took a long time to get down, despite having four, only one or two would be working at a time.