See all properties
Save

The Chatwal, In The Unbound Collection By Hyatt

5.0 star property
Art Deco New York hotel in Manhattan with a 24-hour fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Chatwal, In The Unbound Collection By Hyatt

Exterior
Indoor pool
Reception
Terrace/patio
Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Parking available
  • Breakfast available
The price is NZ$973
includes taxes & fees
1 Jan - 2 Jan 2025

Explore the area

Map
130 W. 44th Street, New York, NY, 10036
  • Times Square
    2 min walk
  • The Lambs Club
    1 min walk
  • Times Sq. - 42 St. Station
    3 min walk
  • New York, NY (LGA-LaGuardia)
    33 min drive

Room options

View all photos for Suite, 1 Bedroom (Director Penthouse)

Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Suite, 1 Bedroom (Director Penthouse)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Terrace (Roll-In Shower)

Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Accessible, Terrace (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite with Terrace

Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Junior King Suite with Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Frette Italian bed sheets
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Producer Penthouse)

Suite, 1 Bedroom (Producer Penthouse) | View from room

Suite, 1 Bedroom (Producer Penthouse)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace (Zen)

Suite, 1 King Bed, Terrace (Zen)

Suite, 1 King Bed, Terrace (Zen)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (Garden)

Suite, 1 Bedroom, Terrace (Garden)

Suite, 1 Bedroom, Terrace (Garden)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Street View, Roll-In Shower)

Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Junior Suite, 1 King Bed, Accessible (Street View, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (Chatwal)

Suite, 1 Bedroom, Terrace (Chatwal)

Suite, 1 Bedroom, Terrace (Chatwal)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Terrace

Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, View (Street)

Deluxe Room, 1 King Bed (Street)

Deluxe Room, 1 King Bed, View (Street)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, View (Street)

Frette Italian sheets, hypo-allergenic bedding, pillow-top beds, minibar

Junior Suite, 1 King Bed, View (Street)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Pillow-top bed
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

Similar properties

Front of property - evening/night

The Knickerbocker Hotel

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1307)
The price is NZ$626
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Knickerbocker Hotel

About the area

New York

A luxury stay in the heart of New York awaits you at The Chatwal, In The Unbound Collection By Hyatt, a recipient of the prestigious Travel & Leisure 500 award in 2021. Within steps you'll find Times Square and Bryant Park within a short 5-minute stroll. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .A day of pampering can include deep-tissue massages, Swedish massages and facials. The restaurant, The Lambs Club Restaurant, is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool and 24-hour gym as well as access to bike hire. 1496 square feet (139 square metres) of event facilities include 3 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas and laundry facilities. Full breakfast is available daily between 7 AM and 10 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 5-property class Manhattan hotel include Broadway and 5th Avenue.

What's nearby

  • Times Square - 2 min walk
  • Bryant Park - 3 min walk
  • Broadway - 4 min walk
  • Rockefeller Center - 7 min walk
  • Grand Central Terminal - 11 min walk

Getting around

  • Times Sq. - 42 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 8 min walk
  • John F. Kennedy International Airport (JFK) - 51 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Jollibee - ‬2 min walk
  • ‪Brooklyn Diner - ‬3 min walk
  • ‪Connolly's Pub & Restaurant - ‬3 min walk
  • ‪Royal Grill Halal Food - ‬1 min walk

About this property

The Chatwal, In The Unbound Collection By Hyatt

Art Deco New York hotel in Manhattan with a 24-hour fitness centre
The Chatwal, In The Unbound Collection By Hyatt offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 1496 square feet (139 square metres) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury The Chatwal, In The Unbound Collection By Hyatt. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star New York hotel is smoke free.

  • 1 building
  • 76 guestrooms or units
  • 10 levels
  • 1496 sq ft of conference space
  • 139 sq. m of conference space
  • Built in 1905
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Chatwal, In The Unbound Collection By Hyatt offers 76 accommodations with iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets. A pillow menu is available. 42-inch LCD televisions come with premium digital channels, first-run films and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include espresso makers and complimentary bottles of water. Microwaves, fridges and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms. Services include deep-tissue massages, Swedish massages and facials.

Awards and affiliations

The Chatwal, In The Unbound Collection By Hyatt is listed in the 2021 Travel + Leisure 500.

Languages

English, Filipino, French, German, Hindi, Japanese, Portuguese, Russian, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (USD 75 per day)

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: USD 44 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lambs Club Bar
  • The Lambs Club Restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Cot (surcharge)
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,496 square feet of conference space
  • 3 meeting rooms

Spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in shower (76 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable shower seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.
  • Cots (infant beds) are available for USD 75.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 44 per person
  • Airport shuttle fee: USD 235 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 75.0 per night
  • Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Eurocard, Barclaycard, debit cards and cash.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chatwal
Chatwal Luxury Collection
Chatwal Luxury Collection Hotel
Chatwal Luxury Collection Hotel New York
Chatwal Luxury Collection New York
The Chatwal Hotel New York City
Chatwal Luxury Collection Hotel New York City
Chatwal Luxury Collection New York City
The Chatwal In The Collection By Hyatt
The Chatwal In The Unbound Collection By Hyatt
The Chatwal a Luxury Collection Hotel New York City
The Chatwal, In The Unbound Collection By Hyatt Hotel
The Chatwal, In The Unbound Collection By Hyatt New York
The Chatwal, In The Unbound Collection By Hyatt Hotel New York

Frequently asked questions

What is the cancellation policy at The Chatwal, In The Unbound Collection By Hyatt?

The Chatwal, In The Unbound Collection By Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Chatwal, In The Unbound Collection By Hyatt?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at The Chatwal, In The Unbound Collection By Hyatt on 1 Jan 2025 start from NZ$972.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Chatwal, In The Unbound Collection By Hyatt?

Yep, The Chatwal, In The Unbound Collection By Hyatt has valet parking for USD 75.00 per day.

Is there a spa on site at The Chatwal, In The Unbound Collection By Hyatt?

There's no onsite spa, but this property does offer services like facials as well as prenatal massages.

Does The Chatwal, In The Unbound Collection By Hyatt have a pool?

The Chatwal, In The Unbound Collection By Hyatt has an indoor pool.

What makes The Chatwal, In The Unbound Collection By Hyatt a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Chatwal, In The Unbound Collection By Hyatt.

Is The Chatwal, In The Unbound Collection By Hyatt family-friendly?

You bet! With amenities such as supervised childcare and laundry facilities, as well as childcare services and cots/infant beds in the guestrooms, it's no surprise that The Chatwal, In The Unbound Collection By Hyatt is a hit with families.

Does The Chatwal, In The Unbound Collection By Hyatt serve breakfast?

Yep, full brekkie is available daily from 7 AM to 10 AM.

Is there a free airport shuttle available at The Chatwal, In The Unbound Collection By Hyatt?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Chatwal, In The Unbound Collection By Hyatt?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at The Chatwal, In The Unbound Collection By Hyatt?

Check-in begins at 4 PM. Check-out time is noon.

The Chatwal, In The Unbound Collection By Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 473 out of 600 reviews" "
Rating 8 - Good. 80 out of 600 reviews" "
Rating 6 - Okay. 27 out of 600 reviews" "
Rating 4 - Poor. 12 out of 600 reviews" "
Rating 2 - Terrible. 8 out of 600 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary McDowall

Liked: Cleanliness, staff & service, property conditions & facilities
The Chatwal is very central to Times Square and other iconic buildings. The members of staff were extremely helpful and accommodating. We had the best trip to NYC and will recommend the Hotel to others
Stayed 4 nights in Sep 2024

6/10 Okay

Jorgen

Business traveller
Liked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A calm upmarket retreat only a hundred metres from the excitement of Times Square, great location to explore all of Manhattan
Stayed 4 nights in Sep 2024

10/10 Excellent

Graham

Stayed 3 nights in Aug 2024

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived to this hotel in New York, it was so cute. I love the room and I love the showers. I love the spa area. The only thing was the swimming pool you could not use after hours. Everything else was excellent very safe.
Stayed 2 nights in Jul 2024

10/10 Excellent

Maja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Classy hotel that was surprisingly quiet and intimate given its proximity to Times Square. We thoroughly enjoyed our stay.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ann

Stayed 1 night in Aug 2024

10/10 Excellent

Aman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay, bit overpriced. Friendly staff and clean.
Stayed 3 nights in May 2024

10/10 Excellent

Veronique Genevieve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the service and personalized attention. Ali was particularly helpful with recommendations and travel arrangements! Thanks you Chatwal team :)
Stayed 2 nights in Aug 2024

10/10 Excellent

Brent

Stayed 2 nights in Aug 2024

10/10 Excellent

Ryan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here!
Amazing staff to help my son and I.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ho

Travelled with family and small children
Liked: Cleanliness, staff & service
Pool was too small, practically useless for children.
Stayed 3 nights in Aug 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional, helpful, and very courteous. The rooms were clean. This hotel was in the right location. Everything was perfect!
Stayed 4 nights in Aug 2024

6/10 Okay

Peter and Wendy

Stayed 2 nights in Aug 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great spot if you are going to shows or using a base to see all the attractions of New York. Less than a block from Time Square and easy walk to subway to get around where you need to go.
Stayed 3 nights in Aug 2024

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. The hote staff have a warmth and we found them to be are exceedingly responsive and eager to address any issues raised. We will continue to return.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Very welcoming and friendly staff and high quality accommodation.
Stayed 2 nights in Aug 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service
Meh
Disappointing. I would not consider this hotel on par with NYC 5 star hotels. While there, the A/C in the entire hotel was not working well. Of course hotel staff never mentioned this until we complained, after which they offered us a fan. It was 98 degrees in NYC and the room felt wet it was so hot and humid. Additionally, the images online are misleading — rooms look much larger, pool looks larger, etc. The rooms were small, this is NYC I get it but images are deceiving. We did a 2 bed room and the beds are doubles, not queen sized. Further, I purchased some yogurt and fresh pressed green juice for my family, put in the mini fridge and the next day they were warm, I guess the fridge just stopped cooling. There goes $50. Ugh. Finally, the hotel location is convenient to time square, but the street cannot be turned on from 7th Ave. so any Ubers, taxis, etc had to make a massive loop to pick us up and it caused the Ubers to continue to cancel on us. I would not stay here again, for the price there much better options in NYC.
Stayed 3 nights in Jul 2024

10/10 Excellent

XIAOYAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, easy to walk or go anywhere by metro. The staff were very helpful and polite. Highly recommend.
Stayed 9 nights in Jul 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was clean and beautifully decorated. All of the hotel staff were kind, polite, attentive and skilled.
Stayed 3 nights in Jun 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, impeccable service, treated like royalty, from beginning to end of stay. Highly recommend. Nicest hotel closest to Broadway.
Stayed 1 night in Jul 2024

10/10 Excellent

Kanwaldeep S

Stayed 3 nights in Jul 2024

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location.
Stayed 2 nights in Jul 2024