8/10 Good
susan, Phoenix
Travelled with family
15 Oct 2024
Liked: Cleanliness
So, Warwick has been our go to for all things Manhattan. You really can’t beat the location and the Old World Guilded Age vibes. A few concerns since our last stay. They stopped serving food at the bar…. Big mistake. The Bar is truly a gem and having a small menu of food was something our family missed. The other negative was security. The staff really didn’t check if anyone coming through the door was a guest. ANYONE and EVERYONE has access to the elevators and thus customers rooms. Last stay, I was greeted and recognized by the Bellmen. This stay…. I could have been anyone and up to no good and NOT a single staff member stopped me from accessing the elevators. They can say customer safety is important but my 8 night stay can attest to the opposite. This hotel is literally near every tourist attraction and with that, safety and security needs to be stepped up drastically. Rooms were clean and servicing was good as well. Lots of great bars and restaurants have recently opened since our last stay so explore the neighborhood when you come. Management, please don’t let a dangerous incident be the final step for you to make changes with your hotel security! Do something now.
susan
Stayed 8 nights in Oct 2024