6/10 Okay
Muqeeta
15 Aug 2024
Liked: Cleanliness, staff & service
They can do better...
I've stayed at this hotel multiple times before and this was by far the most disappointing experience. There was a foul smell that came out of the bathroom faucet every time the water was running, the toilet ran constantly, the shades in the room did not work, and the hot water in the shower did not get hot for the majority of my stay. Then when I asked for a late check out (normal check out is at 11am) all they could offer as an extension was Noon which was just the cap on a very bad experience. When I told the front desk person how disappointing my stay was, he said that he would let the manager know and have her contact me. It's been several days, and I am still waiting. As a frequent guest of the hotel, a Hilton honors member, and a former employee of the Hilton organization, I am very disappointed at the lack of service and accommodation that I received.
Muqeeta
Stayed 3 nights in Aug 2024